VEHICLE DESCRIPTION: REFRIGERATED VANS WITH BUSTIN PULLOUT TRUCK/TRAILER LADDER PART NOS. DE1903-A AND DE1905-A. THE CROSS BAR THAT SUPPORTS THE STEP FAILS WHEN WELDS THAT ATTACH IT TO THE SQUARE TUBE SIDE SUPPORTS FAIL.
THE SUPPORT BAR WILL FAIL TO ADEQUATELY SUPPORT THE STEP AND AN INDIVIDUAL CAN FALL FROM THE LADDER POSSIBLY RESULTING IN PERSONAL INJURY.
BUSTIN WILL REPLACE ANY DEFECT LADDER FREE OF CHARGE. THEY HAVE ALSO DEVELOPED A BOLT-ON SUPPORT "THE U-BOLT" FOR FIELD REINFORCEMENT OF THE LADDER.
NOTIFICATION TO THE ORIGINAL EQUIPMENT MANUFACTURERS BEGAN JANUARY 20, 2000, WITH INSTRUCTION TO CONTACT THEIR CUSTOMERS WHO SHOULD INSPECT THE LADDERS FOR WELD CRACKS.OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT BUSTIN AT 1-800-933-5166 EXT. 104. ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).