ON CERTAIN CUSTOM CHASSIS EQUIPPED WITH THE ALL WHEEL STEER (AWS) 2002 SYSTEM, THE VEHICLE INTERFACE MOBILE PROGRAM HAS A PROBLEM THAT CAUSES ONE OF THE STEERABLE AXLES TO LOCK IN THE STEERED POSITION RATHER THAN RETURNING TO CENTER.
IF THIS CONDITION OCCURS, THE DRIVER CAN LOSE STEERING CONTROL, POSSIBLY RESULTING IN A VEHICLE CRASH.
PIERCE IS SENDING A FACTORY TECHNICIAN TO ALL VEHICLES AND WILL UPGRADE THE AWS SYSTEM TO ELIMINATE THIS DEFECT. OWNER NOTIFICATION BEGAN ON NOVEMBER 2, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT PIERCE AT 920-832-3000.
PIERCE RECALL NUMBER IS 74B41ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).