ON CERTAIN SCHOOL BUSES EQUIPPED WITH FLOOR MOUNTED WHEELCHAIR ANCHORAGE POCKETS THAT ARE USED TO ACCOMMODATE AND SECURE WHEELCHAIRS, DURING MANUFACTURING, THE REINFORCEMENT PLATE FOR THE POCKET MAY HAVE BEEN PLACED IN THE WRONG POSITION. THIS WOULD NOT ALLOW THE SCREWS TO BE ATTACHED THROUGH IT.
IN THE EVENT OF A CRASH, THE ANCHORAGE MAY NOT RETAIN THE WHEELCHAIR. SERIOUS INJURY TO THE WHEELCHAIR OCCUPANT OR OTHER VEHICLE OCCUPANTS MAY RESULT.
COLLINS WILL REPAIR THE BUSES BY INSERTING A REINFORCEMENT EXTENSION PLATE AND REDRILLING HOLES INTO THIS PLATE FOR THE WHEELCHAIR ANCHORAGE SCREWS TO PASS THROUGH. OWNER NOTIFICATION IS BEGAN SEPTEMBER 3, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT COLLINS AT 1-800-533-1850.
ALSO, CUSTOMERS CAN CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).