Campaign 18V-838

Status of the passenger side air bag may not display correctly

View NHTSA filingAll Mercedes-Benz campaigns
Defect summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 C300 Cabriolet, C300 Coupe, C300 4Matic Cabriolet, C300, C300 4Matic Coupe, C300 4Matic, C43 AMG Cabriolet, C43 AMG Coupe, C63 S AMG Cabriolet, C350e Plug-In Hybrid, C63 AMG Cabriolet, C63 AMG Coupe, C63 S AMG Coupe, C63 AMG, C63 S AMG, 2018-2019 GLC300 4Matic Coupe, GLC300, GLC63 AMG Coupe, GLC300 4Matic, GLC350e Plug-In Hybrid, GLC43 AMG Coupe, GLC43 AMG, GLC63 S AMG Coupe, and GLC63 AMG vehicles equipped with Audio 20 head units and automatic child seat recognition. The status of the passenger side air bag may not display correctly.

Consequence

If the passenger air bag is incorrectly displayed as 'ON' when it is not, a front seat passenger may be unaware that the air bag will not deploy in the event of a crash, increasing their risk of injury.

Remedy

MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. The recall began January 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120009.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Source: NHTSA ODI recalls file, campaign 18V838000. Text as published by NHTSA.
Vehicles covered

12 product lines are covered

Owner complaints filed with NHTSA about airbags on these vehicles: 14, of which 4 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 18V-838
MakeModelModel yearsComplaints on this component
Mercedes-BenzAMG C4320180
Mercedes-BenzAMG C6320180
Mercedes-BenzAMG C63S20180
Mercedes-BenzAMG GLC432018 to 20191
Mercedes-BenzAMG GLC632018 to 20190
Mercedes-BenzAMG GLC63S2018 to 20190
Mercedes-BenzC 30020184
Mercedes-BenzC 300 4MATIC20181
Mercedes-BenzC 350 E20180
Mercedes-BenzGLC 3002018 to 20198
Mercedes-BenzGLC 350 E20180
Mercedes-BenzGLC350E20190
Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.