Campaign 21V-989

Power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist…

Defect summary

Mercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist to fail while driving.

Consequence

A sudden loss of power steering assist can increase the risk of a crash.

Remedy

A dealer will inspect and repair the power supply connection, as necessary, free of charge. The owner notification letter was mailed January 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021120016.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 21V989000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about steering on these vehicles: 2, of which 1 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 21V-989
Make	Model	Model years	Complaints on this component
Mercedes-Benz	CLA 250	2020	2

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

3 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

25V-533 Aug 20, 2025
Steering coupling bolt may have been improperly tightened, allowing the steering coupling to loosen from the steering rack
22V-936 Dec 16, 2022
Steering coupling locking screw may loosen and possibly detach from the steering gear, resulting in a loss of steering control
22V-214 Apr 1, 2022
Electrical connector to the steering column module may not be secured properly, which can disable gear shifts and/or safety features including the…
22V-189 Mar 25, 2022
Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the…
21V-990 Dec 17, 2021
Integral carrier that supports the front axle may corrode, causing it to fail
21V-229 Apr 1, 2021
Steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the…