Campaign 23V-502

Front door latch pawl may crack and prevent the door from latching

Defect summary

Ford Motor Company (Ford) is recalling certain 2014-2016 Transit Connect vehicles. The front door latch pawl may crack and prevent the door from latching.

Consequence

An unlatched door can open while driving, increasing the risk of injury.

Remedy

Dealers will inspect and replace the front door latches as necessary, free of charge. Owner notification letters were mailed February 2, 2024. Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 23S36.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 23V502000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about latches and locks on these vehicles: 12, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 23V-502
Make	Model	Model years	Complaints on this component
Ford	Transit Connect	2015 to 2016	12

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

No service bulletins on this component preceded the recall

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

25V-397 Jun 13, 2025
Left-hand rear door may be able to be opened from inside the vehicle when the child safety lock is in the "ON" position
25V-303 May 9, 2025
Left-side rear door may be opened from the inside of the vehicle when the child safety lock is in the "ON" position
24V-189 Mar 8, 2024
Left-side rear door may be opened from the inside of the vehicle when the child safety lock is in the "ON" position
23V-775 Nov 17, 2023
Component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving
22V-411 Jun 10, 2022
Passenger-side rear door may be opened from inside of the vehicle when the child safety lock is in the "ON" position
21V-983 Dec 16, 2021
Tailgate latches may unlatch unexpectedly while driving