Campaign 23V-719

Due to a software error, the engine and electric motor may shut down unexpectedly, which can result in a loss of drive power

Defect summary

Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 plug-in hybrid electric (PHEV) vehicles. Due to a software error, the engine and electric motor may shut down unexpectedly, which can result in a loss of drive power.

Consequence

A loss of drive power can increase the risk of a crash.

Remedy

Dealers will update the powertrain control module and engine control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6323J.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 23V719000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about powertrain on these vehicles: 31, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 23V-719
Make	Model	Model years	Complaints on this component
Mazda	CX-90	2024	31

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

8 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

19V-072 Feb 1, 2019
Due to incorrect programming of the Transmission Control Module (TCM), certain conditions may cause the vehicle to unexpectedly downshift and…
15V-677 Oct 19, 2015
Affected vehicles have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015
04V-175 Apr 9, 2004
On certain sport utility vehicles equipped with 3.0l v6 duratec engines , during deceleration, the engine can stall
04V-075 Feb 17, 2004
On certain passenger vehicles with manual transmissions, the heat insulator may be cracked causing abnormal noise
99I-005 Aug 16, 1999
This is not a safety recall in accordance with the safety act
91V-189-001 Nov 4, 1991
When the automatic transmission shift lever is placed in the park position, the park pawl does not always abut or engage the park gear