Campaign 23V-720

During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching

Defect summary

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.

Consequence

A detached front bumper cover can become a road hazard, increasing the risk of a crash.

Remedy

Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 23V720000. Text as published by NHTSA.

Vehicles covered

2 product lines are covered

Owner complaints filed with NHTSA about structure on these vehicles: 163, of which 6 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 23V-720
Make	Model	Model years	Complaints on this component
Toyota	Highlander	2020 to 2023	154
Toyota	Highlander Hybrid	2020 to 2023	9

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

9 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

24V-640 Aug 26, 2024
Tow hitch cover may come loose from the bumper and detach from the vehicle
23V-142 Mar 3, 2023
Tonneau cover attachment joints may come loose and allow the cover to detach
22V-238 Apr 13, 2022
Missing spot-welds between the body panels and the front shock absorber mounting areas may cause the front shock absorber to separate from the…
17V-051 Jan 24, 2017
In the event of an impact to the corner of the bumper, the resin bracket may be damaged but not be noticed
16V-858 Nov 29, 2016
If the power sliding door is unable to be opened when commanded, such as if the door is frozen shut, the door may subsequently open unexpectedly,…
15V-134 Mar 9, 2015
Affected vehicles may have been manufactured with a roof headliner that does not provide the proper occupant protection in the event of a crash