Campaign 23V-733

Due to a software error, the sunroof may close unexpectedly when the "car wash mode" is activated

Defect summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS580 vehicles. Due to a software error, the sunroof may close unexpectedly when the "car wash mode" is activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-operated Window Systems."

Consequence

A sunroof that closes unexpectedly can increase the risk of injury.

Remedy

Dealers will update the sunroof control unit software, free of charge. Owner notification letters were mailed December 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023110007.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 23V733000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about visibility and wipers on these vehicles: 0, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 23V-733
Make	Model	Model years	Complaints on this component
Mercedes-Benz	GLS 580 4MATIC	2020	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

1 service bulletin on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

25V-325 May 30, 2025
Multi-purpose camera and the rearview mirror may be insufficiently attached to the windshield and may detach
24V-874 Nov 19, 2024
Glass sunroof panel may not be properly secured and can detach
24V-170 Mar 1, 2024
Air-conditioning system may not have been filled with the correct refrigerant
23V-177 Mar 17, 2023
Air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment
23V-098 Feb 17, 2023
Fixed front glass panel between the windshield and the panoramic sunroof may not be properly secured and may detach
23V-074 Feb 10, 2023
Multi-purpose camera and the rearview mirror may be insufficiently attached to the windshield and may detach, impairing front passenger air bag…