Campaign 23V-853

Headlights may be incorrectly adjusted due to a software error in the headlight control unit

Defect summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350 vehicles equipped with comfort suspension. The headlights may be incorrectly adjusted due to a software error in the headlight control unit.

Consequence

Incorrectly adjusted headlights can reduce the visibility of oncoming traffic and impair the dynamic driving control performance. Both scenarios increase the risk of a crash.

Remedy

Dealers will update the headlight control unit software, free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 23V853000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about electrical system on these vehicles: 2, of which 1 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 23V-853
Make	Model	Model years	Complaints on this component
Mercedes-Benz	EQE350	2023	2

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

12 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

26V-281 May 1, 2026
Infotainment control unit may reset while the vehicle is in motion and cause the instrument panel display to go blank
26V-073 Feb 6, 2026
High voltage battery may fail internally and lead to a vehicle fire while parked or driving
25V-894 Dec 19, 2025
High voltage battery may fail internally and lead to a vehicle fire while parked or driving
25V-865 Dec 12, 2025
Transmission wiring harness may be routed too close to the front driveshaft, which can result in wiring harness damage and cause a loss of drive power
25V-487 Jul 25, 2025
Bus bar in the high voltage battery may be secured with incorrect screws, which can cause the system to have a sudden loss of drive power without…
25V-255 May 12, 2025
Incorrect fuse box that was not designed for the vehicle may have been installed