Campaign 24V-684

Rearview camera image may freeze when the vehicle is in reverse

Defect summary

Ford Motor Company (Ford) is recalling certain 2022-2024 Ford Maverick vehicles equipped with Connected Touch Radios (CTR). The rearview camera image may freeze when the vehicle is in reverse.

Consequence

An inoperative rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

Remedy

Dealers will update the Connected Touch Radio (CTR) software, free of charge. Owner notification letters were mailed on March 21, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S59.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 24V684000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about back-over prevention on these vehicles: 24, of which 2 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 24V-684
Make	Model	Model years	Complaints on this component
Ford	Maverick	2022 to 2024	24

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "NHTSA investigation" as its origin.

Before the recall

No service bulletins on this component preceded the recall

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

26V-605 Sep 22, 2026
Screen may lose power and fail to display the rearview camera image
26E-065 Sep 22, 2026
Screen may lose power and fail to display the rearview camera image
26V-489 Jul 28, 2026
Software error may cause the rearview camera image to be obstructed by the infotainment home screen menu when the vehicle is placed in reverse
26V-415 Jun 30, 2026
Software error may prevent the vehicle from making the pedestrian warning sound at certain speeds
26V-165 Mar 18, 2026
Image Processing Module A (IPMA) may experience multiple unexpected resets, resulting in loss of the rearview camera image and advanced driver…
26V-124 Mar 3, 2026
Accessory Protocol Interface Module (APIM) may overheat and shutdown, which can prevent the rearview camera image from displaying as intended