Campaign 24V-899

Pin box fasteners may have been improperly tightened

Defect summary

Keystone RV Company (Keystone) is recalling certain 2025 Arcadia and Cougar trailers equipped with Curt Helux Pin Boxes. The pin box fasteners may have been improperly tightened.

Consequence

The fasteners can loosen and fall out, allowing the towed vehicle to detach from the pin box and increasing the risk of a crash.

Remedy

Dealers will tighten the pin box fasteners, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 24-459.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 24V899000. Text as published by NHTSA.

Vehicles covered

2 product lines are covered

Owner complaints filed with NHTSA about trailer hitches on these vehicles: 0, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 24V-899
Make	Model	Model years	Complaints on this component
Keystone	Arcadia	2025	0
Keystone	Cougar	2025	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

No service bulletins on this component preceded the recall

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

19V-596 Aug 14, 2019
These pin boxes may be attached with bolts that are too short
19V-396 May 24, 2019
18,000 lb.-capacity fifth wheel pin box may have been installed instead of the specified 21,000 lb-capacity pin box hitch
19V-108 Feb 19, 2019
Pin box mounting bolts may have been insufficiently tightened, possibly resulting in the trailer separating from the tow vehicle
16V-564 Jul 29, 2016
Affected vehicles were incorrectly built with a 18,000 lb rated fifth wheel pin box hitch instead of a 21,000 lb rated hitch
11V-002 Jan 4, 2011
Keystone is recalling certain model year 2010-2011 cougar, laredo and outback travel trailers equipped with lippert component hitch couplers for…
06V-230 Jun 28, 2006
On certain travel trailers equipped with tekonsha emergency brake breakaway switches sold by cequent, an electrical switching component may cause…