Campaign 25V-120

Instrument panel may not properly display the transmission gear lever indicator

Defect summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."

Consequence

Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.

Remedy

Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97H3. Audi's number for this recall is 454R.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 25V120000. Text as published by NHTSA.

Vehicles covered

3 product lines are covered

Owner complaints filed with NHTSA about powertrain on these vehicles: 65, of which 2 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 25V-120
Make	Model	Model years	Complaints on this component
Audi	Q4 E-Tron	2022 to 2023	0
Audi	Q4 Sportback E-Tron	2022 to 2023	0
Volkswagen	ID.4	2021 to 2023	65

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

20 service bulletins on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

25V-081 Feb 12, 2025
Transmission may have been manufactured incorrectly, which can result in a loss of drive power
22V-225 Apr 6, 2022
Gearbox may have an insufficient amount of transmission oil, which can lead to clutch slippage, and in certain driving situations, a transmission…
20V-272 May 13, 2020
Insufficient weld on a transmission oil pipe may cause the vehicle to leak automatic transmission fluid (ATF)
19V-866 Dec 6, 2019
Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a…
18V-639 Sep 17, 2018
Transmission fluid may leak from the gearbox ventilation hose after certain high speed and maneuvering situations
17V-297 May 3, 2017
Due to a manufacturing defect within the gearbox, despite selecting the Park position, the vehicle may still unexpectedly roll