Trailer, Not Applicable, built in United States. Owner complaints on file from May 21, 2021 to Feb 13, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-932 | Dec 15, 2022 | Adhesive bond between the glass and metal frame of the entry door window can fail, causing the glass to separate from the frame | Equipment | 1,992 | Part replacement |
| 21V-195 | Mar 19, 2021 | Mounting bolts that secure the air conditioner to the roof may loosen or break, allowing the air conditioner to separate from the trailer | Equipment | 1,509 | Part replacement |
| 19V-753 | Oct 21, 2019 | Due to improper welding, the Demco ball coupler installed on the travel trailers may not provide enough clamping force on the tow ball,… | Trailer hitches | 1,888 | Repair or modification |
| 19V-397 | May 24, 2019 | Tire Placard is lacking the trailer's spare tire information | Equipment | 911 | Label or owner notice |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
The contact owns a 2020 Air Stream Base Camp. The contact stated that while hauling the trailer, the trailer was shaking abnormally. The contact stated that the three-foot cord loosened and melted the plug and cord. The contact stated that as a result of the failure, the hot water heater and furnace combo experienced an electrical short. The cord lost voltage and melted a hole in the receptacle. There were no warning lights illuminated. An independent mechanic noticed the plug attached to the receptacle was damaged. The vehicle was taken to the local dealer where the furnace and hot water heater combo was replaced. The manufacturer was notified by email, but no additional assistance was provided. The failure mileage was unknown.
NHTSA complaint 11507073The Air Stream Basecamp rock guard shield Southco fasteners have repeatedly failed and dropped out while traveling. We had a full replacement of all the Southco fasteners for the three rock guard shields installed on our 2020 Air Stream basecamp X trailer while we were traveling July 2020. Replacement service was handled under warranty by an Air Stream service department. While on a May 2021 trip, we again had a Southco fastener drop out of a rock shield. We only notice the fasteners are missing when we stop for gas, not while in transit. We are working with with the local Air Stream service department to replace the current missing fastener, again under warranty. It would be extremely dangerous if both of the Southco rock guard fasteners fall out of a shield while driving down the road with the trailer. Nothing would stop the shield from swinging open, breaking off due to wind pressure, and hitting other vehicles, causing serious injury and expensive repair.
NHTSA complaint 11418019Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.