2023 Alliance RV Valor

3 complaints on file, page 1 of 1.

1. Filed Sep 4, 2024Failure Aug 16, 2024Frostproof, FLRecreational vehicle/trailer

   Awning fabric separated and caused awning to collapse downward. If a vehicle or pedestrian had been next to the RV during this collapse fabric separation someone could have been killed or seriously injured. I am a law enforcement officer and have inspected the failure of the fabric awning. It is a serious hazard to the motoring public that was obviously not addressed fully by the previous recall because it is still happening. FDOT is also going to be notified of this potentially serious roadway hazard that has not been sufficiently addressed by RV manufactures and Lippert.

   NHTSA complaint 11612536
2. Filed Dec 6, 2023Failure Dec 6, 2023South Jordan, UTSuspension

   At a rest stop we noticed that the rear most axle of the 3 axles on the trailer was almost completely disconnected. The rear bolts holding the leaf spring are missing and one of the driver side U bolts is missing. The other u bolt was hanging from the axle and disconnected completely from the leaf spring. Nobody was injured and minimal damage was done to the rv.

   NHTSA complaint 11558796
3. Filed Oct 20, 2023Failure Sep 13, 2023Meridian, IDUnknown or other

   We purchased the RV new and drive about 350 miles to pick it up. Per the original dealer when we arrived, there was an NHTSA recall on the RV for the wheel assembly and they didn't realize it until that morning after I had already driven 6 hours and paid for a hotel for the night. They said the manufacturer said it would be OK for me to tow the vehicle back to where we live and have the recall completed by a local dealer. The only local dealer for this manufacturer was Bish's in Meridian ID. I called them the day after we purchased the RV and they told us there was no recall. I called the manufacturer and they said there was a recall and sent me the paperwork for it. The paperwork specifically said that the vehicle should not be released to the customer until the recall was completed, so I'm not sure why the dealer and manufacturer had me tow it 350 miles with an obvious safety issue. I called Bish's back with the paperwork and they said there was a recall, but they wouldn't repair it since it was tire related. I was told that by 2 different ladies at Bish's. For the next several weeks I went back and forth between the manufacturer and dealer trying to get the repair completed, even going as far as calling the local tire shops to try to find one to complete the recall. None would since it was a warranty issue between the dealer and manufacturer. The tires were finally replaced after 6 weeks of back and forth, but the required safety sticker was "lost" by Bishs. It will be at least an additional 2 weeks before the sticker can be installed if they even do it, leaving us 8 weeks without use of the RV, and after being placed in a hazardous situation by the dealer and manufacturer by having an unsafe vehicle released to us to tow to a different state. The issue has still not been resolved.

   NHTSA complaint 11550993