Van, diesel, 4x2, built in United States. Owner complaints on file from Jun 17, 2023 to Jun 17, 2023.
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1 complaint on file, page 1 of 1.
When operating the vehicle for extended periods of time, more than 4 hours. Multiple times over a 5000 mile road trip the speed control disconnects, aural chime and a yellow warning message - active brake assist functions limited see operators manual. This is especially prevalent during precipitation. The cruise control does not reengage at a critical time when it is needed the most. I have photos of the message and conditions of travel. Exactly 60 minutes from the cruise control disconnect, I mean exactly 60 minutes, a message will display that active brake is available and the cruise control will allow use. During the portion of inoperable cruise is less than desirable conditions our vehicle speed varied by 10 mph fast or slow from the posted speed limit due to poor programming of the throttle position pedal. I pulled off the interstate at a fuel station and shut the vehicle off, waited 5 min and restarted with no difference in the fault. The vehicle was returned to the dealer months prior for the same complaint, a software update was performed. The software update did not fix the apparent hardware issue. Our safety was jeopardized by poor accelerator pedal programming while removing operation of the cruise control at a critical time. Each occurrence was identical. Removal of cruise control for a hardware or software error to reduce the manufacturers perceived liability will result in serious accidents due to wildly fluctuating speed in inclement weather on the interstate.
NHTSA complaint 11527545Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.