SUV, electric, AWD/All-Wheel Drive, built in Germany. Owner complaints on file from Jul 7, 2023 to Apr 23, 2024.
Owner complaints about this model year, by the year they were filed with NHTSA.
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The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
10 complaints on file, page 1 of 1.
While driving, the car lost power, stalled, and rolled backwards down an incline. Fortunately, the brakes worked allowing me to bring the car to a safe stop. The dealer has been trying to repair the car for 40 days (the repair is not complete). The repair included replacing the front motor. When I went online to the Audi forums, it appears many drivers have experienced the same problem. Some type of refrigerant leak causes a failure of the front electric motor which causes the car to lose drive power (stall). I can't tell from the online forums how prevalent (or rare) this problem is, but it is clear that I am not the only Audi Q4 owner who has experienced the same sequence of events.
NHTSA complaint 11584726The contact owns a 2023 Audi Q4 E-Tron. The contact stated that the vehicle could not be charged using the home charging station. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact later received a notification of NHTSA Campaign Number: 23V842000 (Electrical System) regarding the home power outlet and charging cable. The failure mileage was 8,000.
NHTSA complaint 11570952Component/System failed: Brake Servo part number 1eb-614-106-t Safety put at risk: Car was unable to move and completely locked up while in "Drive". If this had happened at a stop light or in traffic, it would have dangerously obstructed traffic, as the car could not be put into neutral or any other gear and could not move. Tow truck with dollies was required to move vehicle. A flatbed could not be used since the wheels were all locked up. The vehicle has been inspected by the dealer's service department at the Audi dealer. This is a video of the warnings: [XXX] While stopped, but still in Drive mode, in a drive through lane of a fast food restaurant, the car's check engine light turned on, and the car shut off. When the the car Start/Stop button was pressed to turn the car back on, many warning messages were displayed on the dash, and the car refused to shift into Drive, Neutral, or Reverse. The service department at the dealer has had the car for over a month (Since [XXX]) , and is unable to get the needed parts from Germany. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11570906The contact owns a 2023 Audi Q4 E-Tron. The contact stated that after charging the vehicle to 80 percent, the vehicle only achieved 91 miles of travel time. The help system warning light was continuously illuminating. The contact stated that the turn signal intermittently failed to operate as needed. The contact also stated that the Lane Keep Assist intermittently failed to operate as designed, and the doors occasionally failed to open with the key fob nearby. The contact received notification of NHTSA Campaign Number: 23V842000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that they would no longer service the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provide no additional assistance. The failure mileage was approximately 85. VIN tool confirms parts not available.
NHTSA complaint 11570870The contact owns a 2023 Audi Q4 E-Tron. The contact received notification of NHTSA Campaign Number: 23V842000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he had plugged the compact portable charging system into a 220/240V wall socket that licensed electricians had installed. The contact stated that after returning to the residence a short time later, there was a burning plastic odor inside the garage. The contact checked the charging cable and the wall socket and became aware that the socket was partially melted. The contact disconnected the portable charger from the wall socket. The contact stated that the 220/240V wall socket was no longer operable. The manufacturer was made aware of the issue. The failure mileage was approximately 1,500. VIN tool confirms parts not available.
NHTSA complaint 11567270On September 22, 2023, I was parking the car in a parking garage and I had my foot on the brake. I was about to shift to reverse when my car suddenly accelerated on its own into a cement wall. My foot had remained on the brake the entire time. There have been other similar incidents with Audi Q4 eTrons as reported on this page: [XXX] - Unknown what component or system failed or malfunctioned as the vehicle is currently at a collision center for repairs. - If others had been near by, serious injury or death could have occurred. I experienced neck and back pain from the impact. - The problem has not been reproduced or confirmed by a dealer yet - The vehicle has not been inspected by the manufacturer, police, insurance or others yet - No warning lamps, messages or other symptoms appeared prior to the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11548343the horn is at an extremely low volume/pitch. Can barely hear it especially for other drivers inside their vehicle. Someone almost crashed into me and I pressed the horn but it was barely audible.
NHTSA complaint 11548157As I was starting to make a right hand turn into a parking space in a parking garage, the car suddenly accelerated. I slammed on the brakes, but the stopping distance was not long enough. The car crashed into the steel cabling and concrete pole. The airbags deployed and the damage was significant enough to total the car. I sustained bruising and back muscle pain from the force of the impact. I only had the car for 11 days when this happened. I requested black box data for the car from the collision center and insurance company - neither would provide. I also reported the incident to my Audi dealer. Had there been a car in the parking spot next to me or directly in front of me, there would have been significant damage to other vehicles.
NHTSA complaint 115423601) Battery Icon Warning: Electrical system: malfunction! Please contact Service. 2) Triangle Icon with Exclamation Warning: Electric drive defective. Please contact your Audi service partner! 3) Charging not possible. A technical error occurred.
NHTSA complaint 11533969On April 14, 2023. I was driving west bound on Warner Road in Tempe. I bypassed the shopping enter and turned into the church parking lot - to drive through so that I could change the direction to go East on Warner Road. While driving through the parking lot - only doing about 10 miles per hour, the vehicle sensors "Adaptive Driving" feature - motioned the vehicle which case the right front to hit the base of the concrete lamp post. The parking lot surface consist of hairline cracks - which the sensors obviously picked up and caused the impact to the concrete base.
NHTSA complaint 11530887Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.