2025 Audi Q7

16 complaints on file, page 1 of 1.

1. Filed Sep 4, 2026Failure Aug 28, 2026Huntingtn BCH, CAUnknown or other

   I placed my child into the back seat of my 2025 Audi Q7 and secured the child in the car seat. The key fob was inside the vehicle in the back seat, and the vehicle was turned off. After placing my child in the vehicle, the Q7 unexpectedly locked with both my child and the key fob inside. I did not intentionally lock the vehicle. I attempted to regain access to the vehicle, but the doors remained locked and I was unable to access my child. The vehicle did not appear to recognize or respond appropriately to the fact that the key fob was located inside the passenger compartment. My child remained trapped inside the locked vehicle for more than three minutes while I attempted to gain access. Because the vehicle was off, my child was restrained in a car seat, and I had no reliable way to open the vehicle, I became increasingly concerned for my child's safety. After repeated attempts to gain entry failed, I determined that I could not safely wait any longer. I was forced to break one of the vehicle's windows to gain emergency access and remove my child. The window was not broken because of an accident, collision, vandalism, or a misplaced key. It was intentionally broken solely as an emergency measure because the vehicle unexpectedly locked with a child and the key fob inside the passenger compartment and I could not regain access. I subsequently reported the incident to my Audi dealership and requested an investigation of the vehicle's central-locking, key-detection, convenience-access, and related electronic systems. I am reporting this incident to NHTSA because I believe a vehicle unexpectedly locking while the key fob and a restrained child are inside, combined with the inability to regain access, represents a serious potential safety hazard. Because the vehicle was turned off, this type of malfunction could be particularly dangerous during hot or cold weather. I am requesting that NHTSA document and investigate this incident and determine whether similar unin

   NHTSA complaint 11762197
2. Filed Aug 30, 2026Failure Aug 16, 2026Lookout Mountain, GAUnknown or other

   Sunday morning, XXX, at 07:25 CST, while driving west on [XXX] outside of [XXX], the moonroof of the 2025 Audi Q7 spontaneously exploded with what sounded like a gunshot in the car. The sunscreen was closed at the time, so very little glass entered the vehicle. There were no other vehicles around us at the time. There was no rock hit. We took the next exit and examined the moonroof and found it to be completely gone with a thin rim of remaining glass. We drove to [XXX] and covered the entire moonroof with a well secured contractor bag and continued our remaining trip. I contacted the Glenwood Springs, Audi dealership, and took the vehicle for a dealer examination/inspection on 08/18/26. They told me that this was not covered under the warranty, and that it was probabpy caused by a rock striking the glass. We were very fortunate that the sunscreen was closed at the time or we would have been showered with glass. There were no premonitory signs that this was about to occur. While at the dealership we were shown a copy of recently released TSB from Audi (XXX) acknowledging the potential for glass moonroof spontaneously shattering. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11760792
3. Filed Jul 31, 2026Failure Apr 30, 2026Bryn Mawr, PAElectrical system, Unknown or otherCrash1 injured

   4/30/26 I came home, parked in my driveway, got out of the car and opened the left back door to get my handicapped son out of the car. He wanted his talker from his backpack(he is nonverbal), so I sat next to him on the back seat and gave him the talker. Then I got out of the car and helped him to get out, closed the left rear door and turned towards my house holding his hand. At that point my mother who got out of the house because she saw us coming started yelling that the car is moving. I jumped, opened the driver door put my right leg inside trying to stop it but by then the car had already hit my fence right where we have a gate. The gate unlatched and opened and the car got then stuck in the opening pinning my left leg which was still On the ground against the door and the car as the car itself was pinned inside the fence opening. Eventually the gate completely gave in and the car continued to slowly move forward into my backyard, I got my right leg out while I saw the car rolling and taking down a shed and stopping in my tree. My leg was hurting very badly so I called 911. I still have some minor discomfort but had a large hematoma and significant pain for 2 weeks. Then the car had a failure to start several times on two different days on one day needing 15 attempts to start. I took the car to the dealer after the first incident and they said no codes and car is fine. I took it again after the car didn’t start and they mocked me. There was 15000 in body damage. I am a doctor and discussed with 5 different patients that are mechanics and they all said this car has clearly a defect and I should Not be driving it.

   NHTSA complaint 11754011
4. Filed Mar 23, 2026Failure Mar 21, 2026Jupiter, FLElectrical system, Adaptive cruise control, Vehicle speed control

   WHile trying to park 2025 Q7 the vehicle accelerated without warning and adaptive cruise flashed quickly then disappeared. I was the driver and had a passanger along. THis incedent repeated itself within 30 mins. I am not comfortable driving the car..

   NHTSA complaint 11726270
5. Filed Mar 17, 2026Failure Feb 23, 2026Incline Village, NVUnknown or other

   Start/Stop button will not start the engine at times. May take several attempts before engine will start. Had to have Audi Roadside Assist come to my location to get the vehicle car started. Drove vehicle to nearest dealer with the "engine light" illuminated. Was advised that Audi has a software update that needs to be installed. Update was supposed to drop by week 10 of 2026 but it is still not available as of week 12. Audi and the dealer cannot provide a resolution after vehicle has been in shop for 3 weeks. Was told that I could pick up the car since they did not see it as a safety issue, but if the vehicle if often unable to start why would one trust driving it?

   NHTSA complaint 11725077
6. Filed Mar 14, 2026Failure Jul 15, 2025San jose, CAElectrical system, Adaptive cruise control, Automatic emergency braking

   I own a 2025 Audi Q7 and have experienced repeated malfunctions related to the vehicle’s driver assistance and safety systems. The vehicle frequently displays warnings such as “Driving Assist Not Available” and other safety system errors. These issues started while the vehicle was still relatively new and have continued intermittently. The warnings appear while driving and indicate that important driver assistance systems are not functioning properly. I have taken the vehicle to the dealership multiple times for inspection. However, the dealership often reported that they could not duplicate the problem or that no fault codes were found. Despite this, the warnings continue to appear and the problem remains unresolved. Because these systems are related to safety features such as emergency braking and driver assistance, I am concerned that the malfunction could create a dangerous driving situation. The vehicle has multiple documented service visits and I also have video evidence showing the warnings when they occur. I am reporting this issue because the malfunction involves critical safety systems and has not been properly resolved by the dealership.

   NHTSA complaint 11724319
7. Filed Dec 31, 2025Failure Dec 29, 2025Flower mound, TXService brakes

   New Audi Q7 only 1,392 miles driven, front brake failed, Audi NOT willing to remedy under warranty claiming unsubstantiated brakes overheated due to excessive braking ? Clearly manufacturer fault and serious safety hazard - no support from Audi Grapevine

   NHTSA complaint 11708002
8. Filed Nov 17, 2025Failure Nov 11, 2025Fond du Lac, WIAdaptive cruise control

   The vehicle has adaptive cruise control with something called "predictive control." The occurrence happened on I-40 in New Mexico with a 75mph speed limit. I went to pass a semi and a pickup truck followed me into the passing lane. Both lanes were clear ahead for at least a tenth of a mile. As I got to the front of the semi, we reached an exit off the right lane. The Q7 slammed on the brakes - not slowed down, it literally slammed on the brakes. Luckily I reacted to hit the gas pedal to override the cruise control and the pickup truck driver reacted by slamming on his brakes. But a simple pass could have resulted in a disastrous accident solely because of the vehicle. I had some of these issues earlier in my trip, but not to the degree of the above incident. It was most common when passing near any intersection, including exit ramps and emergency vehicle cross-overs. An intersection icon showed up and the vehicle slowed down - sometimes gently, sometimes more forcefully. It appears to be operating within its design parameters. I reported the issue to the dealer, but I am currently across the country. I am awaiting a response. I found the settings to turn off predictive control and am testing the system to see if this works. But if the system is operating as designed, there appears to be a flaw if predictive control is active.

   NHTSA complaint 11699724
9. Filed Sep 23, 2025Failure Sep 1, 2024Raleigh, NCElectrical system, Steering assist

   The contact owns a 2025 Audi Q7. The contact stated that the Lane Departure: Lane Keep Assist unintendedly engaged. While driving 40-70 MPH and attempting to switch lanes, the vehicle jerked abnormally. The contact stated that the Lane Departure: Lane Keep Assist was turned off. The Lane Departure: Lane Keep Assist warning light was illuminated. The vehicle was taken back to the local dealer on two occasions, and the contact was informed that the vehicle was operating as designed. The system was reset, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.

   NHTSA complaint 11689234
10. Filed Sep 2, 2025Failure Aug 22, 2025Colorado Springs, COPower train, Unknown or other, Visibility/wiper

    I am filing a formal complaint regarding serious safety-related defects in a newly purchased Audi vehicle. Immediately upon delivery, the car presented: • A faulty solenoid, a critical engine component, creating risks of engine misfires, sudden stalling, loss of acceleration, and transmission malfunctions while driving. Such failures pose imminent hazards during the cross-country travel that military families like mine regularly undertake. • Defective windshield wipers from the outset, jeopardizing visibility and safety during inclement weather. These defects demonstrate systemic quality control failures by Audi, undermining the safety expectations owed to U.S. consumers. Requested Action I urge NHTSA to: 1. Investigate Audi for potential violations of federal motor vehicle safety standards. 2. Evaluate whether a recall is warranted, as this appears not to be an isolated case. 3. Hold Audi accountable for delivering vehicles with concealed or unaddressed safety defects. As a U.S. military officer, I cannot risk the safety of my family in a vehicle plagued by such defects. American families deserve full confidence that new vehicles meet uncompromising safety standards.

    NHTSA complaint 11684625
11. Filed May 6, 2025Failure Jan 30, 2025Acworth, GAWarning, Assist

    The system keeps turning itself on after I knowingly turn it off. I have seen that other customers have complained for the same reason. I have owned the car since 1/30/25, it has turned itself on average 1-2x per week since owning the car. There are a myriad of other software issues with the car that Audi refuses to fix. When it comes back on, if I do not immediately notice, making any lane change becomes very dangerous, or particularly in a panic situation, the steering wheel is jerked so hard by the car that it is not a safe system to have turned on.

    NHTSA complaint 11659152
12. Filed Mar 4, 2025Failure Dec 2, 2024Marietta, GAWarning, Assist

    Purchased my new 2025 Audi Q7 on 11/23/2024. About a week later, I discovered that after I permanently turned OFF the Lane Departure Warning/Alert, it came back on unexpectedly and nearly caused me to overcorrect during a lane change and nearly caused me to hit an oncoming vehicle. This problem has been recurring at random intervals over the last 3 months of approximately 3 to 10 key cycles with the same safety issues. I've advised the dealership & Audi of the problem and they have refused to do anything since they say it is a 'software problem' and hope to have a 'fix' in Q2 or Q3. I understand that this issue has been ongoing for the last 2 or 3 years on Audi new cars and a software fix has been 'in the works' since then.

    NHTSA complaint 11646213
13. Filed Dec 26, 2024Failure Oct 3, 2024Raleigh, NCAutomatic emergency braking, Adaptive cruise control

    Often brakes abruptly. the first time the car was set at 60mph adaptive cruise control when the car abruptly braked to almost a stop on a divided four lane hwy. I reported incidents to Audi Cary & put my car in for service. they did not find diagnostic conclusion. after picking up my car the problem continues.While on Adaptive cruise control set at 62 mph abruptly decelerates to 17, forcing driver to pull into right turn lane. Again on same afternoon car braked abruptly with another car following closely behind, the driver accelerated, there was a pause where braking stopped but car did not accelerate, then the car accelerated avoiding being hit from behind. The last two incidents I immediately call Audi Cary to report the problem. I now journal all episodes of malfunction.

    NHTSA complaint 11632492
14. Filed Dec 6, 2024Failure Dec 5, 2024Milton, FLRearview system braking, Automatic system braking

    I leased a brand new 2025 Q7 at the beginning of June 2024. Two weeks into the lease i was attempting to back my car out of a parking spot at work, during a rainstorm, and the vehicle applied the brakes, grinding me to a sudden halt. It thought the rain was an obstacle. I tried several times to back out of the parking space and each time the car, without any other warning, slammed on the brakes. I called my salesperson who requested I contact the service center, who requested that I bring the vehicle in to be looked at. I was told that the vehicle should not be acting that way. After having the vehicle for 24 hours they called me to say there were no malfunctions or errors recorded in the system and I could come get the car. They told me that they were not able to "simulate rain" to test the issue adequately. A couple of weeks later it happened again. This time I was attempting to leave my garage, again in the rain, and I could not do so. The vehicle continued to halt each time I tried to back up. The car went back to the service center who had it for a full week, from 7/23/24 - 7/30/24, just to tell me that the issue I am referring to is actually "normal behavior and is a feature of the car" and they said that it could be turned off. This issue continued to occur and so I was provided a loaner vehicle while they were investigating what was occurring with mine. This report is related to that loaner vehicle as it has the same issue as my leased vehicle. Neither 2025 Q7 will backup in the rain and will slam on the brakes if you attempt to do so. The dealer continues to claim this is normal and I was told the issue was mine and there was nothing the dealer can or will do. I am reporting this vehicle as having an issue due to the severe safety concerns surrounding this issue with these vehicles. It is not being taken seriously by Audi and this is very concerning.

    NHTSA complaint 11629360
15. Filed Nov 25, 2024Failure Jun 20, 2024Milton, FLRearview system braking, Automatic system braking

    I leased a brand new 2025 Q7 at the beginning of June 2024. Two weeks into the lease i was attempting to back my car out of a parking spot at work, during a rainstorm, and the vehicle applied the brakes, grinding me to a sudden halt. It thought the rain was an obstacle. I tried several times to back out of the parking space and each time the car, without any other warning, slammed on the brakes. I called my salesperson who requested I contact the service center, who requested that I bring the vehicle in to be looked at. I was told that the vehicle should not be acting that way. After having the vehicle for 24 hours they called me to say there were no malfunctions or errors recorded in the system and I could come get the car. They told me that they were not able to "simulate rain" to test the issue adequately. A couple of weeks later it happened again. This time I was attempting to leave my garage, again in the rain, and I could not do so. The vehicle continued to halt each time I tried to back up. The car went back to the service center who had it for a full week, from 7/23/24 - 7/30/24, just to tell me that the issue I am referring to is actually "normal behavior and is a feature of the car" and they said that it could be turned off. When I picked up the car, the feature they turned off was the Rear Cross Traffic Assist (RCTA). However, that is a feature that I want to be able to use and nowhere in the owner's manual or anywhere I can find does it say that rain will stop the vehicle. I do understand how the RCTA is meant to work and I do want to have an audible and visual warning of objects or people impeding my path. However, I do not want the vehicle thinking that rain is an obstacle. I do have videos of this occurring.

    NHTSA complaint 11627155
16. Filed Oct 12, 2024Failure Oct 11, 2024Novi, MIExterior lighting

    Matrix adaptive headlights are not working. Night driving with increased adoption of LED headlights become challenging due to high glare level and associated temporary vision sensitivity reduction, I was hoping that matrix adaptive headlights will improve this (especially in states like Michigan where extra side light appreciates due to high amount of deers) but they are not working. Also, It puts some pedestrians under extra danger since they could not been seen in low light conditions (there’s a lack of external lighting poles)

    NHTSA complaint 11619496