Model year

2018 Audi RS 3

Sedan, gasoline, AWD/All-Wheel Drive, built in Hungary. Owner complaints on file from Nov 7, 2017 to Jun 13, 2026.

Recall campaigns covering this model year4296k vehicles or units across those campaigns
Owner complaints13Close to the median 2018 sedan
Severity index0.02018 sedans average 6.6
First 24 months2Complaints in its first two years
Complaints over time

Complaints about the 2018 Audi RS 3 peaked in 2022, with 4 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

0123420172018201920202021202242023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

38% of complaints about the 2018 Audi RS 3 name airbags

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Airbags
5
Fuel system
4
Driver assistance
3
Electrical system
2
Engine and cooling
2
Back-over prevention
1
Powertrain
1
Seat belts
1
Seats
1
Speed control
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

4 recall campaigns cover the 2018 Audi RS 3

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2018 Audi RS 3
CampaignFiledSubjectComponentVehiclesRemedy
21V-198Mar 22, 2021Passenger occupant detection system (PODS) may malfunction and switch off the passenger air bag even when the seat is occupiedAirbags153,152Part replacement
19V-474Jun 19, 2019Improper electrical contact may cause the Passenger Occupant Detection System (PODS) to falsely detect a malfunction and deactivate the passenger…Airbags138,896Part replacement
19V-095Feb 13, 2019Latching pins for the center rear seat head restraint may be missingSeats3,326Part replacement
18V-803Nov 14, 2018Rear seat frame head restraint guide sleeves may be incorrectly welded to the seat frameSeats169Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2018 Audi RS 3

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

13 complaints on file, page 1 of 1.

  1. Filed Jun 13, 2026Failure Jun 5, 2025Tucson, AZFuel/propulsion system, Unknown or other

    Fuel tank may fail or charcoal canister within. Causing you not to be able to fill up the car and if it overflows it’ll spill. Coolant will also miraculously evaporate, even while car is sitting due to [XXX] water pump. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11743909
  2. Filed Nov 5, 2025Failure Oct 29, 2025Naples, FLFuel/propulsion system

    I attempted to add gas to a 3/4 full fuel tank (given that I had a long drive that day and needed a full tank). Fuel would not enter the tank, no matter how slow I seemed to pump the gas. I had filled up a few days prior and driven the car about 100 miles since. After calling the dealer and taking the car in for service the next day, the dealer noted that the car needed a new fuel tank because components in the fuel system had failed. The service advisor stated that there was a recall on a different model, but same platform of Audi, but that recall did not apply to my car. I have since read that there is an investigation on fuel issues on my model by the NHTSA. I have also seen recall information about VW and Audi vehicles and models similar to my car. This appears to be a major and frequent safety issue. If not quickly remedied, fuel can leak and/or evaporate out of the tank or into the charcoal canister and fill an area with gas fumes. In addition, not being able to add fuel to a car is a major problem which can leave a driver stranded or incapable of using their vehicle. There were no warning lights or fault codes.

    NHTSA complaint 11697603
  3. Filed Jan 18, 2024Failure Jan 11, 2024San Antonio, TXFuel/propulsion system, Unknown or other

    For several months each time I refuel my vehicle, I experience fuel spit back and refueling shutoff at any rate of fuel delivery. I have also experienced a strong fuel odor in my garage immediately after refueling which persists for a week or more. I am concerned that a fuel leak near a hot exhaust pipe could cause a fire or an explosion. At home, such an event could cause the complete loss of the structure, loss of life to the occupants therein, and loss of the vehicle. Also adjacent homes are vulnerable to a spreading fire. I have not yet had the vehicle inspected by the vehicle manufacturer, Audi, but will soon. There were no indicator lights or any warning of a failure until the issue evidenced several months ago. I had hoped this would turn out to be a temporary problem due to an issue with a specific refueling station pump, but this has not turned out to be the case.

    NHTSA complaint 11566348
  4. Filed Dec 22, 2023Failure Sep 13, 2023Fort myers, FLEngine

    Water pump failure at 27,500 miles. Causing coolant leak that progressively got worse. The seal or pump itself failed and is letting coolant escape

    NHTSA complaint 11561433
  5. Filed Nov 1, 2022Failure Oct 23, 2022San Antonio, TXFuel/propulsion system

    The suction pump located in the fuel tank failed, causing fuel to back up into the evaporation canister and out of the vent tube in the rear passenger wheel well, which is a potential fire hazard. This is the exact same part a recall was issued for in NHTSA campaign numbers 16V647 VW and 16V647 Audi

    NHTSA complaint 11491839
  6. Filed Oct 20, 2022Failure Mar 16, 2022allen, TXAir bags, Electrical system

    Unknown if passenger airbag actually works. Airbag warning light on, passenger seat belt warning on. "Passenger airbag off" illuminated constantly. Causes every electrical system to occasionally report failure.

    NHTSA complaint 11490118
  7. Filed Sep 1, 2022Failure Mar 1, 202242,000 milesAlpharetta, GAAir bags

    The contact owns a 2018 Audi RS3. The contact stated that the passenger air bag off warning light had remained illuminated with an occupant seated in the passenger’s side seat. The contact then received notification of NHTSA Campaign Number: 21V198000 (Air Bags). The dealer was made aware of the issue and confirmed that parts were not yet available. The contact then received another notification that stating that the recall was placed on hold due to a shortage of parts. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 42,000. Parts distribution disconnect.

    NHTSA complaint 11482415
  8. Filed Mar 4, 2022Failure Mar 4, 2022Baldwin, NYAutomatic emergency braking, Warnings, Seat belts

    Audi pre sence kicked in on an empty street at 30mph. It was daylight on a straight road. The seat belts tightened up with no warning and the car applied hard breaks. Luckily there was no one behind me at the time or I would have definitely been rear ended.

    NHTSA complaint 11455233
  9. Filed Oct 20, 2021Failure Oct 15, 2021Lewiston, MEAir bags, Electrical system, Blind spot detection

    The vehicle has frequent intermittent failure of the airbag systems, safety systems, and blind spot monitoring systems. I receive frequent "Safety system: malfunction! See owner's manual." as-well as "Audi pre sense: currently restricted. See owner's manual." messages appear on my dashboard. I have contacted Audi Service departments numerous times and have been told that they wont take a look at the issue and while knowing it exists, have said they cant do anything to help. I have been advised that my airbags do not work and as such I should not have any passengers in the vehicle. This is not just dangerous, but insulting and comical for spending so much money on a vehicle, with the purpose of transporting multiple individuals. I fear for my safety all whilst having no viable options for a fix or any recourse. This has been going on for years now.

    NHTSA complaint 11437552
  10. Filed Jun 18, 2021Failure Mar 22, 2021Denver, COAir bags

    The Passenger Occupant Detection System does not work correctly, and it fails to activate when detecting a passenger in the passenger front seat. This problem has been on going through Audi since 2018, and they have yet to remedy it. No fixes or remedies have been available and this round of recalls was issued March 22, 2021 but no remedy has been made which is a failure on the manufacturer.

    NHTSA complaint 11421367
  11. Filed Nov 7, 2020Failure Oct 28, 202013,338 milesNEW Canaan, CTAir bags, Warnings, Blind spot detection

    IN MAY OF 2018 THE VEHICLE WAS BROUGHT IN FOR THE PODS RECALL, ONLY PROMPTING SAFETY SYSTEM AND AIRBAG MALFUNCTIONS TO HAPPEN WITH INCREASED OCCURRENCE. FROM MAY OF 2019 TO APRIL OF 2020 THE VEHICLE WAS BROUGHT IN SOMETHING LIKE FOUR TIMES TO ADDRESS THE ISSUE, AGAIN ONLY MAKING THE ISSUE WORSE. OVER THE LAST 6 MONTHS THE VEHICLE HAS GOTTEN TO THE POINT WHERE IT ALMOST ALWAYS HAS "SAFETY SYSTEM MALFUNCTION" "PRE SENSE: CURRENTLY RESTRICTED" AND AN AIRBAG DASH LIGHT WHENEVER THERE IS A PASSENGER IN THE CAR. THE CARS AIRBAGS AND OTHER SAFETY SYSTEMS DO NOT WORK. AUDI HAS NOT BEEN ABLE TO FIX THIS ISSUE. ALL DESPITE COUNTLESS SERVICE VISITS, AND COUNTLESS TIMES BEING TOLD NOTHING IS WRONG OR IT HAS BEEN FIXED. EVERY-TIME I HAVE GOTTEN THE VEHICLE BACK IT IS EVEN WORSE, AND MORE UNSAFE. THE LAST ATTEMPT TO FIX IT (10/27/2020), UPON GETTING THE VEHICLE BACK THE MOMENT A PASSENGER SAT IN THE PASSENGER SEAT ALL THE AIRBAGS BECAME DISABLED AND THE DASH LIT UP. THE ISSUE HAPPENS WHILE DRIVING AND WHILE STATIONARY. IT HAPPENS BOTH WITH JUST THE DRIVER AS-WELL AS WITH PASSENGERS IN THE VEHICLE. SOMETIMES IT IS INTERMITTENT, WHILE OTHER TIMES IT PERSISTS THROUGHOUT THE DRIVE.

    NHTSA complaint 11373622
  12. Filed Dec 15, 2017Failure Nov 26, 20172,900 milesGreensboro, NCEngine, Power train, Vehicle speed control

    I WAS DRIVING MY CAR FROM 800 FT ABOVE SEA LEVEL TO OVER 5000 FT ABOVE SEA LEVEL, THIS DRIVE IS ABOUT 40 MINS ON A 30% INCLINE. THE CAR JERKED AND THERE WAS ALSO A POWER LOSS. AT THE TOP OF THE MOUNTAIN, THE CAR SMELLED HOT BECAUSE THE CAR IS UNDER A LOT OF LOAD PULLING IT UP THE HILL FOR THAT AMOUNT OF TIME, CHANGE IN WEATHER, PRESSURE ETC ETC. THIS CAR IS TURBO CHARGED AND HAS A WASTEGATE TO REGULATE THE AMOUNT OF BOOST (POWER). THE PLASTIC TUBE THAT SUPPLIES VACUUM PRESSURE DOES NOT HAVE ANY HEAT PROTECTION. IT GOT PLIABLE, AND THE VACUUM PRESSURE CAUSED THE TUBE TO COLLAPSE. THIS CAUSED THE POWER LOSS AND CHANGE IS BOOST. I AM NOT SURE IF ANY OTHER DAMAGE HAPPENED. THE DEALER REPLACED THE PLASTIC TUBE. I CONTACTED AUDI, THERE IS NO TSB OR RECALL AT THIS TIME. THIS MOVEMENT ALMOST CAUSED ME TO HAVE AN ACCIDENT BECAUSE OF THE SURPRISE AND THE JERK FEELING AS IF THE CAR WAS HIT FROM BEHIND. I BELIEVE BOOST CUT OFF, THEN 1/10 OF A SEC. IT WAS BACK ON. HERE ARE PCS OF THE DAMAGED TUBE.

    NHTSA complaint 11054885
  13. Filed Nov 7, 2017Failure Nov 1, 2017Greensboro, NCSeats

    I HAVE A 5YR OLD DAUGHTER WHO SITS IN THE BACKSEAT ON A BOOSTER. THE BOOSTER MEETS ALL SAFETY STANDARDS, AND IS ONE WITHOUT A BACK OR HEAD SUPPORT. THE TYPICAL BOOSTER SEAT THAT MANY PARENTS HAVE FOR THIS HEIGHT AND WEIGHT OF THEIR CHILD. IF YOU LOOK AT THE DIAGRAM, THERE IS NO LOCKING POSITION AT THE NORMAL POSITION OF THE HEADREST. MANY OTHER MANUFACTURES LIKE SUBARU, PORSCHE, ETC HAVE A LOCKING POSITION IN THE NORMAL POSITION FOR THE HEADREST. JUST WITH NORMAL SITTING AND BEING A KID, THE HEADREST POPS UP INTO THE FIRST LOCKING POSITION. HAPPENS EVERY DAY. THIS CAUSES THE BACK OF HER HEAD TO REST IN A "POCKET" BETWEEN THE TOP OF THE SEAT AND THE BOTTOM OF THE HEADREST. I BELIEVE IN THE EVENT OF AN ACCIDENT WHERE FORCE COMES UP AND OUTWARDS (LIKE A BAD REAR COLLISION), FRICTION WOULD CAUSE HER HEAD TO WANT TO STAY IN THIS POCKET CAUSING HER NECK GREAT PAIN AND EVEN DAMAGING HER NECK.

    NHTSA complaint 11044149
Source: NHTSA ODI complaints file.
Investigations

1 NHTSA investigation on file

  • RQ23007 Recall query, Fuel system
    Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)
    Opened Dec 12, 2023, closed Jul 1, 2024 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins

542 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • TSB_2079732_2 Aug 11, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when there is a paint issue on alloy wheels.
  • TSB_2078648_3 Aug 4, 2026 · Service Bulletin/Repair Instructions
    This service information TSB provides warranty coverage information for vehicles with a broken sunroof panel.
  • TSB_2076945_2 Aug 20, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information about leather care and seat repair.
  • TSB_2075120_3 Aug 11, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information about the general approach for brake vibration concerns.
  • TSB_2074436_3 Aug 26, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when the horn sound quality is poor.
  • TSB_20741717_15 Aug 11, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information on the GFF test plan required for AC compressor replacements regardless of the concern.
  • TSB_2072304_4 Aug 11, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when there is an ABS/ESC speed sensor implausible signal.
  • TSB_2069904_3 Aug 21, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information for all models regarding brake sounds.
  • TSB_2069078_4 Aug 21, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information on the zirconium insercts in the brake piston (ceramic brakes only).
  • TSB_2068999_4 Aug 21, 2026 · Service Bulletin/Repair Instructions
    This TSB describes a corrosion issue due to outside influence and the prohibition of warranty in these cases.
  • TSB_2068629_3 Aug 24, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informaiotn when there are rattling/grinding noises reported from the front end.
  • TSB_2067132_4 Aug 21, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when there is corrosion on the friction survace of steel brake discs.
  • TSB_2082846_1 Jul 27, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides a statement regarding the bottleneck of supply for VW approved oil types VW 504.00 and VW 507.00.
  • TSB_2081573_4 Jul 13, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when DTC B105A1A, B103E25 is stored in 0017; fuel tank level implausible.
  • TSB_2081573_3 Jul 2, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when DTC B105A1A, B103E25 is stored in 0017; fuel tank level implausible.
  • TSB_2078648_2 Jul 10, 2026 · Service Bulletin/Repair Instructions
    This service information TSB provides warranty coverage information for vehicles with a broken sunroof panel.
  • TSB_2073747_4 Jul 9, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informatoinw hent here are scratches or a coating on the cover of the instrument cluster, or particles inside of the housing.
  • TSB_2073282_1 Jul 9, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when there is a film/visible rings on the clear glass cover of the headlight when the dipped beam is switched on.
  • TSB_2061464_12 Jul 10, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informaiotn regarding squeaking noises when steering or maneuvering.
  • TSB_2043424_20 Jul 23, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when there are creaking/squeakignnoises from the front end on uneven roads.
  • TSB_2082323_1 Jun 10, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informaiton when the engine is not running smoothly, misfiring.
  • TSB_2074640_3 Jun 26, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when there is increased oil consumption; >0.5ltr/1000 km.
  • TSB_2073867_3 Jun 4, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when DTC U140A00 Terminal 30 is stored in the ECM.
  • TSB_2059335_7 Jun 23, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when there are noises from the area around the instrument cluster.
  • TSB_2052680_6 Jun 4, 2026 · Service Bulletin/Repair Instructions
    This Reporting Obligation requires technicains to contact the Technical Assistance Center (TAC) in cases where the airbag/seatbelt is deployed/not deployed; general accident information; and fire and overheat damage.
  • TSB_2074729_3 Jun 23, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informationwhen noises/vibration are detected from front of vehicle in dynamic mode.
  • TSB_2080517_4 May 22, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informaiotn when the starter battery is discharged or defective.
  • TSB_2074808_4 May 6, 2026 · Service Bulletin/Repair Instructions
    The high-voltage batteries in electric vehicles are subject to various ageing effects which could lead to the energy content (energy density) being reduced. This reduction in the energy content, which is due to factors. Revised header. Added Model years
  • AOS-26-25 May 26, 2026 · Service Bulletin/Repair Instructions
    This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: The ODIS Audi Brand update 2.41.1 is setting a ODS5003E error code when …
  • TSB_2080517_3 Apr 30, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informaiotn when the starter battery is discharged or defective.
  • TSB_2070568_6 Apr 22, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information about professional noise analysis with the VAS 611 015 PICO-NVH tool
  • TSB_2022032_12 Apr 30, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides diagnostic information for the vehicle locking system.
  • TSB_2081531_1 Mar 27, 2026 · Service Bulletin/Repair Instructions
    This Reporting obligation requests that technicians contact the Technical Assistance Center (TAC) when the diagnostic tester refers to this reportin gobligation or to TPI 2033392.
  • TSB_2081409_1 Mar 26, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informaiton regarding the Universal Traffic Recorder.
  • TSB_2081405_1 Mar 20, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informaiotn about various infortainment system complaints.
  • TSB_2081200_1 Mar 4, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informaito when Apple CarPlay/Android Auto does not react to touch inputs.
  • TSB_2061464_1 Mar 24, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informaiotn regarding squeaking noises when steering or maneuvering.
  • TSB_2051095_11 Mar 13, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information about where to download the Audi frequency app.
  • TSB_2024323_13 Mar 17, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when the parking assistance gives false warnings.
  • TSB_2024323_12 Mar 2, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when the parking assistance gives false warnings.
  • TSB_2023187_8 Mar 24, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informaiotn regarding squeaking noises when steering or maneuvering.
  • DC_Audi_CF_ Airbag Mar 2, 2026 · Other
    The National Highway Traffic Safety Administration (NHTSA) has issued an urgent warning regarding counterfeit replacement airbag inflators that are being installed in used vehicles.
  • TSB_2080517_2 Feb 17, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informaiotn when the starter battery is discharged or defective.
  • TSB_2059335_6 Feb 17, 2026 · Service Bulletin/Repair Instructions
    This TSB provides information when there are noises from the area around the instrument cluster.
  • TSB_2052680_4 Feb 12, 2026 · Service Bulletin/Repair Instructions
    This Reporting Obligation requires technicains to contact the Technical Assistance Center (TAC) in cases where the airbag/seatbelt is deployed/not deployed; general accident information; and fire and overheat damage.
  • TSB_2051095_10 Feb 20, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information on the use of the Audi frequencly analysis app, and where the application can be downloaded.
  • TSB_2021205_10 Feb 20, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information on VIN Plates, Safety Certification labels, and the ordering procedures.
  • TSB_2043424_19 Jan 30, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when there are creaking/squeakignnoises from the front end on uneven roads.
  • TSB_2080681_1 Jan 21, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information regarding contact checks for event memories, intermittent.
  • TSB_2080329_1 Jan 22, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides informaiotn when there are noises from the headliner.
  • TSB_2074846_4 Jan 13, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information about vibrations and rotational steering vibrations.
  • TSB_2069416_2 Jan 14, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information for when the 12V socket and/or the cigarette lighter are not working.
  • TSB_2060750_5 Jan 14, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information regarding UV leak additive for finding oil leaks.
  • TSB_2056019_5 Jan 5, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides information when the anti-theft alarm activates for no reason, or does not activate.
  • TSB_2080517_1 Dec 19, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides informaiotn when the starter battery is discharged or defective.
  • TSB_2061669_3 Dec 19, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides service infrmation for workshop mode with Audi connect vehicles.
  • TSB_2021205_9 Dec 16, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides information on VIN Plates, Safety Certification labels, and the ordering procedures.
  • TSB_2079652_2 Dec 11, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides information when the Emergency call LED in the roof module is not lit up green.
  • TSB_2074808_3 Dec 11, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides additoinal information to assist in determining the energy content of lithium-ion high-voltage batteries.
  • TSB_2074640_2 Dec 11, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides information when there is increased oil consumption; >0.5ltr/1000 km.
Source: NHTSA manufacturer communications files.