Complaints over time
Complaints about the 2004 BIG DOG Ridgeback peaked in 2010, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2004 BIG DOG Ridgeback
Motorcycle, gasoline, built in United States. Owner complaints on file from Oct 13, 2010 to Jun 24, 2014.
Recall campaigns covering this model year11,895 vehicles or units across those campaigns
Owner complaints31.5 times the median 2004 motorcycle
Severity index0.02004 motorcycles average 11.4
First 24 months0Complaints in its first two years
Components
67% of complaints about the 2004 BIG DOG Ridgeback name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2004 BIG DOG Ridgeback
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 10V-180 | May 3, 2010 | There is a possible loose connection between the harness connector and the electronic harness controller | Electrical system | 1,895 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2004 BIG DOG Ridgeback
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Jun 24, 2014Failure May 1, 20135,000 milesST Charles, MOElectrical system
APPARENTLY THERE WAS A RECALL I WAS NEVER INFORMED OF. NOW THE COMPANY IS NO LONGER IN BUSINESS, SO WHAT AM I TO DO? I HAVE NO HEADLIGHT, HORN, AND THE BIKE WON'T START. *TR
NHTSA complaint 10605673 - Filed Nov 15, 2010Failure May 15, 20107,500 milesWaterloo, IAElectrical system
EHC MODULE ON 2004 BIG DOG RIDGEBACK MOTORCYCLES, IT OCCURS EVERYTIME I TRY TO RIDE THE MOTORCYCLE IT IS VERY DANGEROUS, THE ENGINE STALLED GOING DOWN THE HIGHWAY AT 65 MPH AND ALMOST DIDN'T GET OUT OF TRAFFIC, THE LIGHTS, SPEEDOMETER AND OTHER SAFETY SIGNALS STOP WORKING AND I AM TOLD OTHER YEARS HAVE BEEN RECALLED BUT NOT 2004 AND THE PARTS TO FIX IT ARE NOT AVAILABLE FROM BIG DOG MANUFACTURER SO I CANT EVEN FIX IT THEY SAY THEY ARE NOT REPLACING IT BUT REVAMPING IT AND I FEEL IT IS NOT FAIR TO ALL OWNERS THERE ARE AFTERMARKET PARTS BUT NO OEM PARTS AND I CANT TRUST MY LIFE WITH AFTERMARKET PARTS HOPING THEY WILL WORK, I HAVE THE MALFUNCTIONING PART STILL BUT NEED TO GET SOME ANSWERS AND BIG DOG IS NOT WILLING TO HELP CAN YOU PLEASE HELP ME AND OTHERS THAT ARE CONCERNED I FELL IT SHOULD BE A RECALL SINCE THEY ARE NOT EVEN MAKING THE PART AND SAY IT MAY BE MONTHS BEFORE THEY HAVE ANY PARTS AVAILABLE FOR THE EHC MODULE THEY TRIED TO BLAME IT ON A LOOSE CONNECTION AND THAT DIDN'T FIX THE PROBLEM AND CAUSED THE CONCERN FOR ME SINCE IT IS A SERIOUS SAFETY PROBLEM ESPECIALLY ON A MOTORCYCLE THIS IS HAPPENING ON THE 2004 BIG DOG RIDGEBACK MOTORCYCLES, I DON'T HAVE THE EXACT MILES ON THE MOTORCYCLE BECAUSE IT HAS BEEN IN THE SHOP FOR A FEW MONTHS NOW BUT IT IS AROUND 7500 THANKS. *TR
NHTSA complaint 10365891 - Filed Oct 13, 2010Failure Mar 10, 20102,800 milesBradenton, FLEngine and engine cooling
TL*THE CONTACT OWNS A 2004 BIG DOG RIDGEBACK MOTORCYCLE. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH, THE ENGINE COMPLETELY STALLED WITHOUT WARNING. THE VEHICLE WAS CAUTIOUSLY COASTED TO THE SIDE OF THE ROAD. THE ENGINE RESTARTED AFTER WAITING BETWEEN THIRTY MINUTES TO A HOUR. THE VEHICLE WAS TOWED TO A DEALER AND WAS REPAIRED UNDER A MANUFACTURER VOLUNTARY RECALL ASSOCIATED WITH THE ELECTRONIC CONTROL HARNESS. THE FAILURE OCCURRED AFTER THE REPAIR ON FOUR DIFFERENT TIMES. THE CAM SENSOR WAS REPLACED ON A SEPARATE OCCASION. CURRENTLY, THE VEHICLE WAS BEING REPAIRED BY THE DEALER. THE FAILURE MILEAGE WAS 2,800.
NHTSA complaint 10360342
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- RQ10002 Recall query, Electrical system
Motorcycle Stalling
Opened Jan 27, 2010, closed May 10, 2010 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
2 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- SB-1099 Jan 11, 2008 · Service Bulletin/Repair Instructions
BIGDOG MOTORCYCLE: FUEL TANK VENT MAY BECOME FLOODED WITH FUEL, CAUSING THE MOTORCYCLE TO RUN POORLY DUE TO A FUEL MIXTURE THAT IS TOO RICH. *PE - 1088 Jun 30, 2006 · Service Bulletin/Repair Instructions
HORN HARNESS WIRES MAY BREAK. *TT
Source: NHTSA manufacturer communications files.