Complaints over time
Complaints about the 2020 BMW 228I peaked in 2025, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 BMW 228I
Sedan, gasoline, AWD/All-Wheel Drive, built in Germany. Owner complaints on file from Jan 15, 2021 to Nov 3, 2025.
Recall campaigns covering this model year214k vehicles or units across those campaigns
Owner complaints3Below the median 2020 sedan
Severity index0.02020 sedans average 8.1
First 24 months1Complaints in its first two years
Components
67% of complaints about the 2020 BMW 228I name wheels
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2020 BMW 228I
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-584 | Aug 16, 2023 | Receiver audio module control unit software may fail to properly generate audible seat belt warnings to the driver to fasten their seat belt | Electrical system | 144 | Software update |
| 21V-091 | Feb 18, 2021 | If the driver initiates an automatic closure of the sunroof, and the vehicle key status is changed to "off" or "lock," the sunroof may continue to… | Visibility and wipers | 14,011 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 BMW 228I
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Nov 3, 2025Failure Oct 31, 2025Orange Park, FLSuspension, Unknown or other, Wheels
A towing company came to pick up the car. They may have damaged the carriage/axel based on the tire mark they left on our drive way. The lines were not straight and it looks like they dragged the car.
NHTSA complaint 11697139 - Filed May 19, 2025Failure Jan 8, 2025Meridian, IDElectrical system, Power train
1/8/2025 Drive Train Malfunction. Towed to BMW Dealer. Dealership determined a faulty GWS system, Program new system, New center console and battery drained needs replaced. I was told by the dealership this not normal for a vehicle with 22k miles . BMW North Amaerica told me the repair Manager said the faults were caused by moisture in the cup holder. Shocked as the BMW Repair Manager did not tell me this was the cause, Did not inform me moisture in the cup holder caused major havoc on a safety System. Nothing had been spilled or leaked into my cup holders.
NHTSA complaint 11662009 - Filed Jan 15, 2021Failure Jul 20, 2020700 milesRidgefield, NJWheels
I GOT MY CAR IN MAY 2020. I HAVE NEVER HAD ANY ISSUE WITH THE TIRE FOR 8 YEARS OF MY ENTIRE DRIVING HISTORY. BUT FOR THIS CAR, MY TIRE RAN FLAT IN JULY 2020, AFTER RUNNING OVER A SMALL POTHOLE ON A LOCAL ROAD, AND IT RAN FLAT AGAIN IN JAN 2021 AFTER RUNNING A SUPER TINY POTHOLE ON A HIGHWAY. HOW COULD A TIRE BE THIS FRAGILE?
NHTSA complaint 11388360
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
100 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- B010224 May 5, 2026 · Warranty Program/Extension
The EVAP systems purge (vent) valve limited warranty for defects in materials or workmanship has been extended to 15 years / 150,000 miles as determined from the original in-service date. - B640416 Jan 19, 2024 · Service Bulletin/Repair Instructions
Customer complains of a musty odor or damp front footwell carpet. - B610524 Jan 5, 2024 · Service Bulletin/Repair Instructions
The Central Information Display goes black intermittently due to resets of the Head Unit (HU-H3). FaultB7F8F9 âÃÂÓ âÃÂÃÂHU-H: ResetâÃÂàwill be stored in the HU-H3. - B611305 Jan 11, 2024 · Service Bulletin/Repair Instructions
The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle âdisc… - B360121 Jan 8, 2024 · Service Bulletin/Repair Instructions
At low outside temperatures (below 40 degrees F) and slow driving speeds (i.e. when parking, maneuvering)with a large steering angle, the front end can be slightly axially misaligned. This can be felt (jerking)/ heard via an acoustic acknowledgement (clunk… - B612123 Nov 16, 2023 · Service Bulletin/Repair Instructions
The steering wheel heating takes a long time to achieve the desired temperature. - B513218 Nov 8, 2023 · Service Bulletin/Repair Instructions
The paint finish on the door jamb (above the door striker) is scratched due to the inner door cavity window seal. - B011423 Nov 13, 2023 · Service Bulletin/Repair Instructions
PRESSURE CONTROL VALVE (PCV) EXTENDED LTD WTY 15 YEARS/150,000 MILES - B652823 Sep 11, 2023 · Service Bulletin/Repair Instructions
Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit (HU-H4) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music w… - B520121 Aug 1, 2023 · Service Bulletin/Repair Instructions
?The front seat will not calibrate/initialize, and the stored faults cannot be deleted. - B630821 Jun 1, 2023 · Service Bulletin/Repair Instructions
Headlight check control (CC) message 128 "High beam headlight failure" is displayed. The following fault codes are stored during a vehicle test: 80419A - Left high-beam headlight: Short circuit and/or 8041A5 - light outputs: Number of permitted short circui… - B120323 Jun 1, 2023 · Service Bulletin/Repair Instructions
BMW AG has issued a Delivery Stop effective June 6, 2023 on certain Model Year 2023 - 2024 BMW vehicles that were produced between October 26, 2022 and May 8, 2023. - B090221 Jun 1, 2023 · Service Bulletin/Repair Instructions
With the introduction of the BMW Remote Software Upgrade, all Service Pack 18 vehicles and partial Service Pack 15 vehicles may receive new functionality or modifications in their features. - B630723 May 1, 2023 · Service Bulletin/Repair Instructions
Upon parking and exiting the vehicle, the parking lights remain active. - B514616 May 1, 2023 · Service Bulletin/Repair Instructions
Upon opening and closing the tailgate, a creaking/groaning sound can be heard from tailgate actuator. - B510923 May 1, 2023 · Service Bulletin/Repair Instructions
Sudden failure of the power window(s). - SIB660823 Apr 1, 2023 · Service Bulletin/Repair Instructions
Issues with the various functions of the camera-based driver assistance systems (KAFAS system) can possibly lead to following customer complaints: KAFAS camera system deactivates itself, due to system restrictions that are not clear to the customer KAFAS ca… - B841422 Mar 1, 2023 · Service Bulletin/Repair Instructions
Customer is shown an incorrect GPS location in the vehicle (i.e., Nav Map, coordinates). - B840822 Mar 1, 2023 · Service Bulletin/Repair Instructions
The 3G network in the US has been shut down. This means that only the 4G network will be available. In the 4G network, voice calls will be transferred via the Voice over LTE (VoLTE) function. For this purpose, the SIM card must perform an IMS registration i… - B651623 Mar 1, 2023 · Service Bulletin/Repair Instructions
Customer states there is no audio playback (telephony, navigation, radio) and system sounds (PDC, turn indicators, acoustic signals) may also have failed. - B610923 Mar 1, 2023 · Service Bulletin/Repair Instructions
The gear selector switch (GWS) consists of the control electronics circuit and the selector lever. The sensors for recording the gearshift lever position and for inhibiting inadvertent gearshifts are integrated in the control electronics. - B512022 Mar 1, 2023 · Service Bulletin/Repair Instructions
While driving on rough roads, a cracking sound is heard coming from the headliner area. - B630223 Feb 1, 2023 · Service Bulletin/Repair Instructions
The trunklid-mounted inner taillamp turn indicators (arrows) do not function. - B841422 Dec 1, 2022 · Service Bulletin/Repair Instructions
Customer is shown an incorrect GPS location in the vehicle (i.e., Nav Map, coordinates). - B512222 Dec 1, 2022 · Service Bulletin/Repair Instructions
Hood lever is pulled twice but the hood only achieves the pre-latch position on both sides. - B512022 Dec 1, 2022 · Service Bulletin/Repair Instructions
While driving on rough roads, a cracking sound is heard coming from the headliner area. - B512022 Nov 1, 2022 · Service Bulletin/Repair Instructions
While driving on rough roads, a cracking sound is heard coming from the headliner area. - B220322 Nov 1, 2022 · Service Bulletin/Repair Instructions
During load reversal or taking off from a stop, there is a creaking or droning noise heard from the lower engine area. - B220222 Nov 1, 2022 · Service Bulletin/Repair Instructions
During a vehicle inspection and/or while addressing a customer's concern, the engine stabilizer bar/link appears to be worn. - B651622 Nov 1, 2022 · Service Bulletin/Repair Instructions
The Sirius(r) Satellite Radio is inoperative. - B651922 Oct 1, 2022 · Service Bulletin/Repair Instructions
The customer complains that the radio stations change by themselves. - B651622 Oct 1, 2022 · Service Bulletin/Repair Instructions
Service Action: Retrofit Satellite Radio. The Sirius(r) Satellite Radio is inoperative. - B611222 Oct 1, 2022 · Service Bulletin/Repair Instructions
After opening the vehicle with the radio remote control and changing the profile, the exterior mirror settings are lost. - B840822 Sep 1, 2022 · Service Bulletin/Repair Instructions
Due to a production error, the telematics control units were delivered without an IMS configuration. - B662419 Sep 1, 2022 · Service Bulletin/Repair Instructions
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start when placing the key against the steering column. - B611722 Sep 1, 2022 · Service Bulletin/Repair Instructions
After programming the vehicle using ISTA version 4.36.2x, the vehicle will not enter a sleep cycle. - SIB650922 Aug 1, 2022 · Service Bulletin/Repair Instructions
The sound output intermittently drops out entirely. This can be reproduced with all audio sources as well as telephone and voice output. - SIB410522 Aug 1, 2022 · Service Bulletin/Repair Instructions
Water in the right tail lamp (aka taillight). - SIB662419 Jun 1, 2022 · Service Bulletin/Repair Instructions
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start when placing the key against the steering column. Note: Opening, closing and starting via the BMW Digital Key or the Digital Key Card are … - SIB540222 Jun 1, 2022 · Service Bulletin/Repair Instructions
The sunroof and/or panoramic sunroof jams sporadically. - SIB360122 May 1, 2022 · Service Bulletin/Repair Instructions
The customer finds an indication in themyBMWapp that the tires need service due to wear. Even afterreplacing the tires, the tire service indicator is still present in the myBMW app. - SIB090121 May 1, 2022 · Service Bulletin/Repair Instructions
BMW offers a new special ISTA Installation made available for Roadside Assistance / Mobile Service technicians. The new ISTA Version is also able to be used in case of a Remote Software Upgrade (RSU) programming failure to get the customer car reprogrammed … - SIB651312 May 1, 2022 · Service Bulletin/Repair Instructions
The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, supersede… - SIB640222 May 1, 2022 · Service Bulletin/Repair Instructions
Mist formation on the windshield inside surface may occur at departure or after MSA (automaticstart/stop). Acoustic abnormality in the area of the recirculated air flap (recirculation flap closing and opening severaltimes). The above may occur individually … - B090321 Feb 1, 2022 · Service Bulletin/Repair Instructions
In some rare cases a customer vehicle might be excluded from one or more Remote Software Upgrade(RSU) campaigns. This SIB gives an overview how to identify these vehicles and how to proceed in case of a customer complaint. - B360122 Apr 1, 2022 · Service Bulletin/Repair Instructions
The customer finds an indication in the myBMWâ? app that the tires need service due to wear. Even after replacing the tires, the tire service indicator is still present in the myBMW app. - B640416 Feb 1, 2022 · Service Bulletin/Repair Instructions
Customer complains of musty odor or damp front footwell carpet. - B360122 Mar 1, 2022 · Service Bulletin/Repair Instructions
After replacing tires and successfully programming the Tire Pressure Monitoring System (TPMS) using the RDC tool to transfer the QR code information on the sidewall, the "back-end" support systems need time to update the new tire information. - B840222 Mar 1, 2022 · Service Bulletin/Repair Instructions
The customer finds an indication in the â??myBMWâ? app that the tires need service due to wear. Even after replacing the tires, the tire service indicator is still present in the myBMW app. - B840917 Dec 1, 2021 · Service Bulletin/Repair Instructions
While using the wireless charger, one or both of the following may occur: 1) The BMW display key or mobile phone becomes hot to the touch. 2) The device switches off due to over temperature (built-in device protection). - B840621 Dec 1, 2021 · Service Bulletin/Repair Instructions
The SIM card installed in the telematics control unit (ATM2) connects to different mobile providers' networks. However, due to a missing parameter, this does not work and can cause disruption in BMW ConnectedDrive services in areas with insufficient network… - B662419 Dec 1, 2021 · Service Bulletin/Repair Instructions
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start when placing the key against the steering column. - B652121 Dec 1, 2021 · Service Bulletin/Repair Instructions
SiriusXM satellite radio is not working and does not display a channel list. - B090121 Nov 1, 2021 · Service Bulletin/Repair Instructions
BMW offers a new special ISTA Installation made available for Roadside Assistance / Mobile Service technicians. - B001020 Nov 1, 2021 · Service Bulletin/Repair Instructions
BMW of North America (BMW NA) has made information available online to customers about software versions, including any changes to vehicle functionality that will result from each update. - B611621 Nov 1, 2021 · Service Bulletin/Repair Instructions
The "energy management" Check control message (ID code 415) is falsely displayed when entering the vehicle. - B650919 Nov 1, 2021 · Service Bulletin/Repair Instructions
Customer states the following about their vehicle: active radio or music source is interrupted, the navigation is no longer available, a black screen is shown in the Control Display, the system works again after a short interruption. - B662419 Sep 1, 2021 · Service Bulletin/Repair Instructions
Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle maynot start when placing the key against the steering column. - B640621 Sep 1, 2021 · Service Bulletin/Repair Instructions
Different air temperatures are felt from left to right out of the front fresh air grilles (air vents). - B090321 Oct 1, 2021 · Service Bulletin/Repair Instructions
In some rare cases a customer vehicle might be excluded from one or more Remote Software Upgrade (RSU) campaigns. This SIB gives an overview how to identify these vehicles and how to proceed in case of a customer complaint.
Source: NHTSA manufacturer communications files.