Complaints over time
Complaints about the 2017 BMW 320I peaked in 2023, with 3 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 BMW 320I
Sedan, gasoline, AWD/All-Wheel Drive, built in South Africa. Owner complaints on file from Jul 25, 2022 to Sep 1, 2025.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints9Below the median 2017 sedan
Severity index22.22017 sedans average 7.4
First 24 months0Complaints in its first two years
Components
44% of complaints about the 2017 BMW 320I name engine and cooling
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2017 BMW 320I
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 BMW 320I
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
9 complaints on file, page 1 of 1.
- Filed Sep 1, 2025Failure Jul 18, 2025Savannah, GAElectrical system, Steering
Electric Power Steering shuts off while driving.
NHTSA complaint 11684304 - Filed May 22, 2025Failure May 10, 202594,000 milesEast Brunswick, NJEngine and engine cooling
The contact owns a 2017 BMW 320i. The contact stated that while his son was driving 35 MPH after an oil change was performed on the vehicle, the message "Engine Temperature High. Drive Moderately to Cool Engine. Consult Service Center" was displayed. The vehicle was towed to the same independent mechanic, where an unknown diagnosis was made. The vehicle was not repaired. The vehicle was towed to the dealer, where it was diagnosed that the water pump electrical connector and wiring were corroded, fractured and needed to be replaced. The vehicle was not repaired. The vehicle was then towed to another dealer, where it was diagnosed that the water pump and the electrical connector needed to be replaced. The contact related the failure to an unknown recall. The manufacturer was notified of the failure. No further information was available. The failure mileage was approximately 94,000.
NHTSA complaint 11662649 - Filed Nov 26, 2024Failure Oct 22, 2024ludowici, GAEngine
On yesterday i went to the Bmw dealership for service. once i got there i reported that i been smelling a burning smell coming from underneath the hood. well the technician can back and reported i have 3 leaks. i was told i needed to replaced EG58 Gasket oil Filter housing, EN17 cylinder head cover Gasket. i need to know if my 2017 Bmw 320i have a Recall on this matter. i believe in 2022 from what i read today.
NHTSA complaint 11627623 - Filed Aug 20, 2024Failure Apr 5, 2024Allen, TXEngine, Unknown or other
I’m not sure why my car was not apart of this water pump recall. I was driving without any warning my car started stalling and then completely stopped on me. I had to pay for a new water pump due to this. I thought that was was strange as I have always be up on all maintenance for my car. My car was in top notch condition and this occurred from no where. Thank God I was not hit.; but this did cause me a lot of hassle and money. I am asking BMW to refund me for my time lost and money spent. My car should be among BMW recall. Please add this car model to the recall and refund me my money.
NHTSA complaint 11609755 - Filed Jun 1, 2024Failure May 4, 2024Cloverdale, CAAir bagsCrash1 injured
On May 4th, at approximately 6:45 AM, I was driving in heavy rain at a speed under 65 miles per hour when my car hydroplaned and I lost control. This resulted in a significant accident. Despite the severity of the crash, the steering wheel airbag did not deploy, which resulted in a whiplash neck injury for me. There were no warning lamps or messages indicating a problem before the incident. However, after the crash, all the lights on the dashboard turned on. The malfunctioning airbag posed a serious risk to my safety. The vehicle has not been inspected by a dealer, manufacturer, police, insurance representatives, or independent service centers since the incident
NHTSA complaint 11591894 - Filed Dec 15, 2023Failure Nov 1, 2023Manchaca, TXFuel/propulsion system
Cracked fuel tank. Smells of gasoline when the tank is full but the odor goes away once the fuel level gets below 3/4-1/2 a tank. Here is a walk around video of when my car was in for this issue [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11560376 - Filed Aug 14, 2023Failure Jun 12, 2023Hoover, ALUnknown or other
The A/C shuts off after driving 40 minutes and the temperature of 250. Blower is running but will barely force air into the cabin
NHTSA complaint 11538397 - Filed Jun 2, 2023Failure May 12, 202387,000 milesHurlock, MDEngine
The contact owns a 2017 BMW 320I. The contact stated that while starting the vehicle, the contact stated that there was white smoke coming from the exhaust tip. The contact related the failure to Technical Service Bulletin: SI B11 11 16 (N20 Engine Oil Feed Line to The Turbo Charger). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.
NHTSA complaint 11525044 - Filed Jul 25, 2022Failure Jul 22, 2022Saint Louis, MOAir bags, Service brakes, WheelsCrash
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
NHTSA complaint 11475820
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- EA21002 Engineering analysis, Airbags
Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021, still open
Source: NHTSA ODI investigations file.
Service bulletins
276 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- B510819 Jan 16, 2024 · Service Bulletin/Repair Instructions
The basic conditions for initializing the power windows are not met. - B611305 Jan 11, 2024 · Service Bulletin/Repair Instructions
The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle âdisc… - B011423 Nov 13, 2023 · Service Bulletin/Repair Instructions
PRESSURE CONTROL VALVE (PCV) EXTENDED LTD WTY 15 YEARS/150,000 MILES - B010919 Nov 16, 2023 · Service Bulletin/Repair Instructions
DIESEL FUEL INJECTORS: LTD WTY EXTENSION TO 10 YEARS/120,000 MILES - B651523 May 1, 2023 · Service Bulletin/Repair Instructions
After programming the head unit (HU-H2), activating the FSC (German word Freischaltcode) Enabling Codes repeatedly fails. - B840822 Mar 1, 2023 · Service Bulletin/Repair Instructions
The 3G network in the US has been shut down. This means that only the 4G network will be available. In the 4G network, voice calls will be transferred via the Voice over LTE (VoLTE) function. For this purpose, the SIM card must perform an IMS registration i… - B630917 Mar 1, 2023 · Service Bulletin/Repair Instructions
Exterior rear lights do not work. - B122519 Dec 1, 2022 · Service Bulletin/Repair Instructions
After an automatic engine start (MSA start), the transmission intermittently goes into the Park "P" or Neutral "N" position without any customer influence. - B010919 Dec 1, 2022 · Service Bulletin/Repair Instructions
For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the vehicle's Fuel Injectors to 10 years/120,000 miles as determined by the vehicle's original in-service date. - B840822 Sep 1, 2022 · Service Bulletin/Repair Instructions
Due to a production error, the telematics control units were delivered without an IMS configuration. - SIB011918 May 1, 2022 · Service Bulletin/Repair Instructions
Component specific limited warranty extension. For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the vehicle Nitrogen Oxide (NOx) Sensor(s) to: 10 years/120,000 miles as determined by the vehicle original in… - SISIB011317 Jun 1, 2017 · Service Bulletin/Repair Instructions
Shipping specific non-deployed vehicle safety devices to lighting resources, LLC - SIM120517 Jun 1, 2017 · Service Bulletin/Repair Instructions
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks for - SIM010917 Jun 1, 2017 · Service Bulletin/Repair Instructions
Shipping specific non-deployed vehicle safety devices to lighting resources, llc. This service Information bulletin provides information on shipping "specific" noin-deployed vehicle safety devices that are classified as Dangerous Goods (DG) to Lighting reso… - SIB651312 May 1, 2022 · Service Bulletin/Repair Instructions
The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, supersede… - B3106170621 Jun 22, 2017 · Service Bulletin/Repair Instructions
Please return all part(s) to your facing Regional Distribution Center (RDC). Submit for return using a YR26 damage claim with order reason BM2. A valid BMW delivery and delivery item number must be entered, and TEC73 must appear in the text of your TEC claim. - B170121 Feb 1, 2022 · Service Bulletin/Repair Instructions
The quick disconnect coupling on the cylinder head coolant vent line could break at the cylinder head. This would lead to loss of coolant from the engine. - B170121 Apr 1, 2022 · Service Bulletin/Repair Instructions
The quick disconnect coupling on the cylinder head coolant vent line could break at the cylinder head. This would lead to loss of coolant from the engine. - B010722 Apr 1, 2022 · Service Bulletin/Repair Instructions
Component and Issue Specific Limited Emission Warranty Extension. This bulletin is notice of a limited emission warranty extension. This is NOT a notice of a Recall or Service Action. There is no immediate repair required unless the BMW vehicle is current… - B58N20N55S55 Apr 1, 2022 · Service Bulletin/Repair Instructions
Component and Issue Specific Limited Emission Warranty Extension. This component-specific limited emission warranty extension applies to defects in materials or workmanship. - B640613 Nov 1, 2021 · Service Bulletin/Repair Instructions
Customer may complain of reduced air flow when the air conditioning system is operated for an extended time, usually longer than 30 minutes. - B110221 Sep 1, 2021 · Service Bulletin/Repair Instructions
With the court's FINAL approval, BMW of North America, LLC (BMW NA) has entered into a nationwide settlement with the plaintiffs in the following class action: Gelis, et al. v. Bayerische Motoren Werke Aktiengesellschaft and BMW of North America, LLC. - SIB110317 Jul 1, 2021 · Service Bulletin/Repair Instructions
BMW of North America, LLC BMW NA is extending the limited warranty for the engine timing chain and oil pump drive chain modules to: 7 years/70,000 miles as determined by the vehicle's original in-service date - B110317 Oct 1, 2021 · Service Bulletin/Repair Instructions
For the above-referenced vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the engine timing chain and oil pump drive chain modules to: 7 years/70,000 miles as determined by the vehicle's original in-service date. - B610721 Sep 1, 2021 · Service Bulletin/Repair Instructions
Groaning, scraping, or squeaking noise coming from the steering wheel area in the interior of the vehicle,when turning the steering wheel. - B511314 Sep 1, 2021 · Service Bulletin/Repair Instructions
The trunk lid/hatch does not open fully when unlatched with remote or hands-free operation. - B110317 Sep 1, 2021 · Service Bulletin/Repair Instructions
BMW of North America, LLC (BMW NA) is extending the limited warranty for the engine timing chain and oil pump drive chain modules to: 7 years/70,000 miles as determined by the vehicle's original in-service date - B110221 Jul 1, 2021 · Service Bulletin/Repair Instructions
With the court's FINAL approval, BMW of North America, LLC (BMW NA) has entered into a nationwide settlement with the plaintiffs in the following class action: Gelis, et al. v. Bayerische Motoren Werke Aktiengesellschaft and BMW of North America, LLC. - B840221 May 1, 2021 · Service Bulletin/Repair Instructions
TELEMATICS UNIT RETROFIT TO 4G CELLULAR TECHNOLOGY: The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022. - B840121 May 1, 2021 · Service Bulletin/Repair Instructions
TELEMATICS UNIT DEACTIVATION DUE TO 3G CELLULAR TECHNOLOGY DISCONTINUATION: The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting Februa… - B840221 Jun 1, 2021 · Service Bulletin/Repair Instructions
The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022. The decision to phase out 3G network technology was made at the dis… - B610721 Jun 1, 2021 · Service Bulletin/Repair Instructions
Groaning, scraping, or squeaking noise coming from the steering wheel area in the interior of the vehicle, when turning the steering wheel. - B110120 Jun 1, 2021 · Service Bulletin/Repair Instructions
On rare occasions during an engine oil service, the BMW Original (Genuine) engine oil filter insert is either difficult to remove or breaks apart in the oil filter housing. - B040221 Jun 1, 2021 · Service Bulletin/Repair Instructions
Distribution of the following tool will be through the Automatic Tool Shipment Program - B110321 May 1, 2021 · Service Bulletin/Repair Instructions
B58 ENGINE: ENGINE OIL FILTER REMOVAL PROCEDURE AND TOOLS . A. For the B58 engines, a BMW Oil Catch special tool for use in conjunction with removing the engine oilfilter insert is now available. - B110321 May 1, 2021 · Service Bulletin/Repair Instructions
B58 ENGINE: ENGINE OIL FILTER REMOVAL PROCEDURE AND TOOLS . A. For the B58 engines, a BMW Oil Catch special tool for use in conjunction with removing the engine oilfilter insert is now available. - B121318 Feb 1, 2021 · Service Bulletin/Repair Instructions
COMBUSTION CONTROL VALVE LIFT AT IDLE: The vehicle will run rough or hesitate when accelerating from a stationary position. - B640613 Dec 1, 2020 · Service Bulletin/Repair Instructions
?A/C COOLING INTERMITTENT REDUCTION OF AIR FLOW: Customer may complain of reduced air flow when the air conditioning system is operated for an extended time, usually longer than 30 minutes. The evaporator starts to freeze up. - B640613 Dec 1, 2020 · Service Bulletin/Repair Instructions
?A/C COOLING INTERMITTENT REDUCTION OF AIR FLOW: Customer may complain of reduced air flow when the air conditioning system is operated for an extended time, usually longer than 30 minutes. The evaporator starts to freeze up. - B110317 Dec 1, 2020 · Service Bulletin/Repair Instructions
N20 AND N26 ENGINE TIMING CHAIN AND OIL PUMP DRIVE CHAIN: Whining noise from the lower engine area near the engine oil pump that increases frequency when increasing the engine RPM. Wear on the engine oil pump chain drive and timing chain sprockets. - B612315 Nov 1, 2020 · Service Bulletin/Repair Instructions
Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full: Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full.There are no faults stored in the system for the washer fluid level switch. - B611820 Sep 1, 2020 · Service Bulletin/Repair Instructions
BMW TURBOCORD PORTABLE EV 120 V/240 V CHARGER: The BMW-approved accessory TurboCord electric vehicle (EV) charger will not charge the vehicle. - B122219 Aug 1, 2020 · Service Bulletin/Repair Instructions
EME GROUND CONNECTION MONITORING FAULTS: Check Control message (CCM ID 794): "Drive. Check as soon as possible" illuminates. Increased ground cable contact resistance at Electrical Machine Electronics (EME) due to corrosion/oxidation. - B120115 Aug 1, 2020 · Service Bulletin/Repair Instructions
N20 and N26 Differential Pressure Sensor Fault: 195002 Stored in DME: The Service Engine Soon (MIL) light is on with the following differential pressure sensor fault stored: 195002 - Differential pressure sensor, tank vent valve, electrical: Short circuit t… - B650709 Jul 1, 2020 · Service Bulletin/Repair Instructions
NAVIGATION SYSTEM - REPORTING MISSING OR INCORRECT ROADMAP DATA: Do not replace parts and do not program the vehicle. Roads can change by up to 15% every year. To ensure the best navigation experience, we do everything in our power to create the best maps. … - B610419 Jul 1, 2020 · Service Bulletin/Repair Instructions
VEHICLE DOES NOT START BATTERY TOTALLY DISCHARGED: The customer's vehicle does not start due to a totally discharged battery. - B340517 Jul 1, 2020 · Service Bulletin/Repair Instructions
TICKING NOISE WHILE CORNERING WITHOUT THE BRAKES APPLIED: Ticking noise coming from front wheel while cornering without brakes applied, noticeable at low speeds. The vehicle must be moving. - B610419 Jun 1, 2020 · Service Bulletin/Repair Instructions
VEHICLE DOES NOT START BATTERY TOTALLY DISCHARGED: The customer's vehicle does not start due to a totally discharged battery. - B012618 Jun 1, 2020 · Service Bulletin/Repair Instructions
EPS STEERING ELECTRIC MOTOR MOUNTING BOLTS LIMITED WARRANTY EXTENSION: There are front end noises when turning the steering wheel and/or there is limited power steering assist when maneuvering or parking the vehicle. For the basic steering gears, one possib… - B610520 May 1, 2020 · Service Bulletin/Repair Instructions
CCM DISPLAYED "INCREASED BATTERY DRAIN" CAUSED BY CONTROLLER: A yellow CCM (Check Control Message) ID 415 is displayed- "Increased battery drain! // Battery. Electrostatic discharge at standstill / start engine. Energy management" The results of the Energy … - B130420 May 1, 2020 · Service Bulletin/Repair Instructions
TANK VENTILATION AND MIXTURE CONTROL FAULTS STORED IN THE DME: The Engine Malfunction Warning is illuminated and one or more of the following faults are stored in the DME. All models: FC 191C02 - Fuel tank ventilation system 2nd discharge point: malfunction… - B110120 May 1, 2020 · Service Bulletin/Repair Instructions
B58C AND B58M ENGINES ENGINE OIL FILTER INSERT IS DIFFICULT TO REMOVE - REMOVAL: On rare occasions during an engine oil service the BMW Original (Genuine) engine oil filter insert is either difficult to remove or breaks apart in the oil filter housing. The … - B012618 May 1, 2020 · Service Bulletin/Repair Instructions
EPS STEERING ELECTRIC MOTOR MOUNTING BOLTS - LTD WTY EXT TO 10 YRS/120000 MILES: There are front end noises when turning the steering wheel and/or there is limited power steering assist when maneuvering or parking the vehicle. For the basic steering gears o… - B840214 Apr 1, 2020 · Service Bulletin/Repair Instructions
CONNECTEDDRIVE/BMW ASSIST SYSTEM DIAGNOSIS INFORMATION: This Service Information Bulletin (Revision 7) replaces SI B84 02 14 dated May 2019. ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information Bulletin: Is be… - B652214 Apr 1, 2020 · Service Bulletin/Repair Instructions
AUTOMATED ACTIVATION OF NAVIGATION SYSTEM DURING PDI/QC1: This Service Information Bulletin (Revision 2) replaces SI B65 22 14 dated October 2015. The INITIAL NAV enabling code no longer needs to be pre-ordered through the Parts department! When the vehicle… - B513016 Apr 1, 2020 · Service Bulletin/Repair Instructions
TAILGATE UNINTENTIONALLY OPENS: This Service Information Bulletin (Revision 4) replaces SI B51 30 16 dated March 2018. Trunk/tailgate may open when vehicle is locked Trunk/tailgate may open while the vehicle is in motion usually after stopping such as a tra… - B340517 Apr 1, 2020 · Service Bulletin/Repair Instructions
TICKING NOISE WHILE CORNERING WITHOUT THE BRAKES APPLIED: This Service Information Bulletin (Revision 3) replaces SI B34 05 17 dated September 2017. Ticking noise coming from front wheel while cornering without brakes applied noticeable at low speeds. The v… - B121318 Apr 1, 2020 · Service Bulletin/Repair Instructions
DME FC 21A02D - COMBUSTION CONTROL: VALVE LIFT AT IDLE This Service Information Bulletin (Revision 3) replaces SI B12 13 18 dated September 2019. The vehicle will run rough or hesitate when accelerating from a stationary position. - B123314 Feb 1, 2020 · Service Bulletin/Repair Instructions
Fault Code 1D2008 Stored in DME: This Service Information Bulletin (Revision 5) replaces SI B12 33 14 dated February 2016. The Service Engine Soon light is on. There may also be a complaint of low heat output with lower outside temperatures. CAUSE During th… - B110120 Feb 1, 2020 · Service Bulletin/Repair Instructions
ENGINE OIL FILTER INSERT IS DIFFICULT TO REMOVE - REMOVAL: This Service Information Bulletin (Revision 1) replaces SI B11 01 20 dated February 2020. On rare occasions during an engine oil service the BMW Original (Genuine) engine oil filter insert is either…
Source: NHTSA manufacturer communications files.