Complaints over time
Complaints about the 2020 Chevrolet 3500 peaked in 2025, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Chevrolet 3500
Pickup, diesel, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Jun 24, 2025 to Jul 7, 2025.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints2Below the median 2020 pickup
Severity index0.02020 pickups average 4.6
First 24 months0Complaints in its first two years
Components
50% of complaints about the 2020 Chevrolet 3500 name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2020 Chevrolet 3500
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Chevrolet 3500
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Jul 7, 2025Failure Apr 1, 2025136,000 milesElkview, WVPower train
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that while her husband was driving 70 MPH, the vehicle entered LIMP Mode with the check engine warning light illuminated. The contact then received an alert on the Chevrolet App stating, “Engine Transmission Code". Due to the failure, the contact's husband drove in LIMP Mode to the nearest independent mechanic and the mechanic discovered that the pressure-controlled solenoid-A was defective and needed to be replaced. The dealer was notified of the failure and the contact was informed that the part needed for the repair was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 136,000.
NHTSA complaint 11671752 - Filed Jun 24, 2025Failure Jun 24, 202465,000 milesBenson, UTIntegrated trailer brake control
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated while driving at an undisclosed speed, the service brake warning light illuminated. Additionally, the contact stated that the failure had occurred while the trailer was hitched to the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed trailer brake power module. The contact was informed that the trailer brake power module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 65,000.
NHTSA complaint 11668859
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
391 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- PIT5698F Sep 26, 2026 · Service Bulletin/Repair Instructions
This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it. - PIP4902W Sep 4, 2026 · Service Bulletin/Repair Instructions
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. - PIT5099J Jul 21, 2026 · Service Bulletin/Repair Instructions
PI to help diagnose A/C concern - PIT3271Q Apr 1, 2026 · Service Bulletin/Repair Instructions
This preliminary information communicates information about how to determine if a wheel and tires size change is available. - PIP6104 Mar 9, 2026 · Service Bulletin/Repair Instructions
This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect. - PIP4902V Mar 9, 2026 · Service Bulletin/Repair Instructions
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. - PIT6425D Mar 2, 2026 · Service Bulletin/Repair Instructions
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'ss - PIP6098 Jan 14, 2026 · Service Bulletin/Repair Instructions
This PI advised dealer technicians of possible causes of diesel fuel contamination in gasoline powered vehicles and advises of warranty direction. - PIT6425C Jan 16, 2026 · Service Bulletin/Repair Instructions
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's - PIP4902U Jan 8, 2026 · Service Bulletin/Repair Instructions
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. - 25-NA-156 Jun 7, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides information on Tire Sidewall Irregularities. - 00-06-01-026R Jun 5, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage. - PIT5214G Nov 20, 2025 · Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of Genera… - 23-NA-153 May 15, 2025 · Service Bulletin/Repair Instructions
The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay. - PIT6425B Oct 18, 2025 · Service Bulletin/Repair Instructions
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's - PIT6425A Oct 17, 2025 · Service Bulletin/Repair Instructions
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's - PIT6440 Oct 4, 2025 · Service Bulletin/Repair Instructions
The Driver Information Center may display a message of Transport Mode On after the ignition is cycled. - 13598 Sep 9, 2025 · Other
New Vehicle Monitoring Programs Section in IVH - PIP4902T Aug 14, 2025 · Service Bulletin/Repair Instructions
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. - PIC5650M Aug 7, 2025 · Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B306… - PIP5601B Jul 18, 2025 · Service Bulletin/Repair Instructions
This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC. - 15-NA-010 May 7, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides information to dealership personnel for new vehicles with less than 1,000 miles that may not pass California smog inspection or smog inspection in other states. - PIT6180A Jun 10, 2025 · Service Bulletin/Repair Instructions
This Preliminary information communicates assistance in locating the Rear seat belt comfort guides in the parts catalog. - 20-NA-051 Apr 30, 2025 · Service Bulletin/Repair Instructions
This informational bulletin provides information on the Low Cab Forward trucks and the Alpine Radio Exchange Program. - 16-NA-331 Apr 30, 2025 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides the information on General Motors Tire Warranty Policies and Procedures for Low Cab Forward Medium Duty Trucks (US Medium Duty Dealers Only). - PIP4902S Jun 9, 2025 · Service Bulletin/Repair Instructions
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. - N252494770-01 Jun 20, 2025 · Service Campaign
Amendments to the Song-Beverly Act (SBA) California warranty law provides vehicle owners with an opportunity to submit a written notice to GM before filing a lawsuit seeking a vehicle repurchase. If such a notice is not provided to GM, then the vehicle owne… - N252494770 Jun 17, 2025 · Service Campaign
Amendments to the Song-Beverly Act (SBA) California warranty law provides vehicle owners with an opportunity to submit a written notice to GM before filing a lawsuit seeking a vehicle repurchase. If such a notice is not provided to GM, then the vehicle owne… - PIT5074R May 30, 2025 · Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads. - PIT5074R May 30, 2025 · Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads. - PIT5074R May 30, 2025 · Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads. - 07-00-89-037W Apr 8, 2025 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs. - 25-NA-052 Mar 25, 2025 · Service Bulletin/Repair Instructions
This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system. - 13-08-116-001K Mar 31, 2025 · Service Bulletin/Repair Instructions
The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them. - 25-NA-065 Mar 21, 2025 · Service Bulletin/Repair Instructions
This informational bulletin instructs the tech when fuel/fluid is needed to be tested and where it can be sent for analysis. - 15-06-03-001F Mar 12, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries. - 25-NA-052 Mar 4, 2025 · Service Bulletin/Repair Instructions
This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system. - 17-NA-073 Mar 5, 2025 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides information regarding the field action courtesy transportation policy. - 05-03-07-009L Feb 25, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides information on Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles. - 11-00-89-005Y Feb 22, 2025 · Service Bulletin/Repair Instructions
This Warranty Administration bulletin provides information on Dealer Empowerment for Goodwill, Customer Enthusiasm and Policy (U.S. Only). - 05-08-51-001L Feb 20, 2025 · Service Bulletin/Repair Instructions
This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film. - 16-NA-109 Feb 18, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grease or sealant on certain locations on the gear. - 07-00-89-037V Feb 13, 2025 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs. - 23-NA-064 Jan 29, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides information on the Transport Mode Feature, also known as Logistics mode, which is used to increase the 12V Battery stand time of the vehicle during transit and or long period of stand time at the dealerships. - 22-NA-074 Jan 30, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system. - 21-NA-043 Jan 31, 2025 · Service Bulletin/Repair Instructions
This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer. - 10-08-110-001L Jan 31, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides information on proper use of floor mats. - 07-00-89-037U Jan 4, 2025 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs. - 20-NA-132 Jan 7, 2025 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements. - 03-06-01-023I Dec 18, 2024 · Service Bulletin/Repair Instructions
This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil. - 18-NA-263 Dec 14, 2024 · Service Bulletin/Repair Instructions
This warranty administration bulletin provide policy information for variable diagnostic time allowances on select labor operations (U.S. Only). - 23-NA-064 Dec 6, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides information on the Transport Mode Feature, also known as Logistics mode, which is used to increase the 12V Battery stand time of the vehicle during transit and or long period of stand time at the dealerships. - 22-NA-238 Nov 25, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides diagnostic/repair information to correct a customer concern of Cellphone not Charging or USB Receptacle Inoperative. - 08-07-30-035I Nov 27, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid. - 19-NA-219 Nov 22, 2024 · Service Bulletin/Repair Instructions
This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue. - PIT5962B Dec 6, 2024 · Service Bulletin/Repair Instructions
This Preliminary information communicates a GM part number for reflective high temperature heat or insulating tape when repairing wiring harnesses. - 21-NA-043 Nov 5, 2024 · Service Bulletin/Repair Instructions
This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer. - 16-NA-274 Nov 9, 2024 · Service Bulletin/Repair Instructions
THis Informational bulletin provides important instructions for contacting the Fleet Action Center for repair authorization prior to replacement of certain parts. - 04-06-01-029K Oct 28, 2024 · Service Bulletin/Repair Instructions
This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules. - 24-NA-040 Oct 11, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
Source: NHTSA manufacturer communications files.