Complaints over time
Complaints about the 2019 Chevrolet 5500HD peaked in 2020, with 4 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model yearPark outside
2019 Chevrolet 5500HD
Other, diesel, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Feb 11, 2020 to May 2, 2024.
Recall campaigns covering this model year343k vehicles or units across those campaigns
Owner complaints63.0 times the median 2019 other
Severity index16.72019 others average 8.9
First 24 months2Complaints in its first two years
Components
50% of complaints about the 2019 Chevrolet 5500HD name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2019 Chevrolet 5500HD
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-266 | Apr 13, 2023 | General MotorsPark outside | Brakes | 40,428 | Part replacement |
| 21V-194 | Mar 19, 2021 | U-bolt nuts for the rear axle may not have been properly tightened and may loosen, causing the axle to misalign | Suspension | 258 | Part replacement |
| 19V-835 | Nov 20, 2019 | Lug nuts on the rear outer wheels may not have been properly tightened when installed onto the rear axles | Wheels | 1,926 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2019 Chevrolet 5500HD
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
6 complaints on file, page 1 of 1.
- Filed May 2, 2024Failure May 1, 2024180,000 milesWoods Cross, UTService brakes, HydraulicFire
The contact owns a 2019 Chevrolet Silverado 6500 Commercial Vehicle. The contact stated that the recall repair of NHTSA Campaign Number: 23V266000 (Service Brakes, Hydraulic) was previously performed on the vehicle. The contact stated while the driver was driving 55-60 MPH uphill, he noticed smoke coming from underneath the driver's side of the hood. The contact stated that the driver depressed the brake pedal several times, but the brake pedal went down to the floorboard, and the vehicle failed to respond. The driver veered to the side of the road and allowed the vehicle to roll to a stop. The messages "Engine Power Reduced" and "Service Emission System" were displayed. The driver exited the vehicle and noticed that there was fire coming from underneath the driver's side of the hood, by the firewall. The driver attempted to extinguish the fire with a fire extinguisher but was unable to. The fire was extinguished by the fire department. A fire department report and a police report were not filed. The driver did not sustain any injuries. The contact stated that the vehicle burned to the ground from the front end to the cabin of the vehicle. Additionally, the contact stated that the fire had extended to the flatbed. The vehicle was towed to the company's location. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 180,000.
NHTSA complaint 11586523 - Filed Apr 10, 2024Failure Apr 2, 2024ardmore, OKFuel/propulsion system
Sudden catastrophic fuel system failure due to contamination fuel and fuel filter bypass, yes it is available to inspect. Truck shut off during operations and did not restart, the vehicle is at the dealership to replace High pressure fuel pump, lines, fuel rail and injectors. After the the truck died there was a message in the message center "water in fuel, service". The truck never sputtered, no loss of power or engine light. No codes were thrown either.
NHTSA complaint 11582178 - Filed Nov 12, 2020Failure Oct 1, 20205,000 milesSAN Jose, CAEngine
WATER LINE CRACKING LEAKING ANTIFREEZE OVERHEATING ENGINE
NHTSA complaint 11374344 - Filed Oct 27, 2020Failure Jul 2, 202011,239 milesXenia, OHPower train
WHEN DRIVING, IT FEELS LIKE IM RIDING ON RUMBLE STRIPS. TRANSMISSION FEELS LIKE ITS SLIPPING WHEN DRIVING AT LOWER SPEEDS AND WHEN ON THROTTLE, LIKE GOING UP HILL. DO NOT NOTICE A DIFFERENCE IN 4X4 MODE. TRUCK ALSO HAS HARD SHIFTING FROM 1-2 AND 2-3RD GEAR.
NHTSA complaint 11366690 - Filed Aug 14, 2020Failure Aug 12, 20201,200 milesBatesville, ARElectrical system, Fuel/propulsion system, Service brakes
MY TRUCK WILL STOP RUNNING AT FREEWAY SPEEDS WITH NO ENGIN LIGHT HAVE HAD TO STOP IN TRAVEL LANE TO RESTART THE TRUCK THE BRAKES WILL SHAKE STEERING WHEEL OUT OF YOUR HANDS AND MUTIPUL EMISSION RELATED ENGIN LIGHTS DAILY THE TRUCK IS ONLY 3 WEEKS OLD THE ENGIN BRAKE SHIFTS FROM OVER DRIVE TO 3RD OR SECOND GEAR REDLINING THE MOTOR AND U HAVE TO APPLY WIDE OPEN THEOTTLE WHILE PULLING A TRAILER DOWN A STEEP GRADE VERY UNSAFE
NHTSA complaint 11349153 - Filed Feb 11, 2020Failure Sep 1, 2019Wilkesboro, NCService brakes
BRAKE BOOSTER PUMP MOTOR RUNS ALL THE TIME EVEN AFTER IGNITION IS TURNED OFF. IF TRUCK WAS TO SHUT OFF THEN WOULD HAVE NO BRAKES TO STOP,
NHTSA complaint 11308572
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
347 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- PIT5698F Sep 26, 2026 · Service Bulletin/Repair Instructions
This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it. - PIP4902W Sep 4, 2026 · Service Bulletin/Repair Instructions
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. - PIT5099J Jul 21, 2026 · Service Bulletin/Repair Instructions
PI to help diagnose A/C concern - PIT3271Q Apr 1, 2026 · Service Bulletin/Repair Instructions
This preliminary information communicates information about how to determine if a wheel and tires size change is available. - PIP6104 Mar 9, 2026 · Service Bulletin/Repair Instructions
This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect. - PIP4902V Mar 9, 2026 · Service Bulletin/Repair Instructions
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. - PIT6425D Mar 2, 2026 · Service Bulletin/Repair Instructions
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'ss - PIT6425C Jan 16, 2026 · Service Bulletin/Repair Instructions
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's - PIP4902U Jan 8, 2026 · Service Bulletin/Repair Instructions
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. - 25-NA-156 Jun 7, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides information on Tire Sidewall Irregularities. - 00-06-01-026R Jun 5, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage. - PIT5214G Nov 20, 2025 · Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of Genera… - 23-NA-153 May 15, 2025 · Service Bulletin/Repair Instructions
The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay. - PIT6425B Oct 18, 2025 · Service Bulletin/Repair Instructions
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's - PIT6425A Oct 17, 2025 · Service Bulletin/Repair Instructions
This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's - 13598 Sep 9, 2025 · Other
New Vehicle Monitoring Programs Section in IVH - PIP4902T Aug 14, 2025 · Service Bulletin/Repair Instructions
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. - PIC5650M Aug 7, 2025 · Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B306… - 15-NA-010 May 7, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides information to dealership personnel for new vehicles with less than 1,000 miles that may not pass California smog inspection or smog inspection in other states. - PIT6180A Jun 10, 2025 · Service Bulletin/Repair Instructions
This Preliminary information communicates assistance in locating the Rear seat belt comfort guides in the parts catalog. - 20-NA-051 Apr 30, 2025 · Service Bulletin/Repair Instructions
This informational bulletin provides information on the Low Cab Forward trucks and the Alpine Radio Exchange Program. - 16-NA-331 Apr 30, 2025 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides the information on General Motors Tire Warranty Policies and Procedures for Low Cab Forward Medium Duty Trucks (US Medium Duty Dealers Only). - PIP4902S Jun 9, 2025 · Service Bulletin/Repair Instructions
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. - N252494770 Jun 17, 2025 · Service Campaign
Amendments to the Song-Beverly Act (SBA) California warranty law provides vehicle owners with an opportunity to submit a written notice to GM before filing a lawsuit seeking a vehicle repurchase. If such a notice is not provided to GM, then the vehicle owne… - PIT5074R May 30, 2025 · Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads. - PIT5074R May 30, 2025 · Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads. - PIT5074R May 30, 2025 · Service Bulletin/Repair Instructions
This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads. - 07-00-89-037W Apr 8, 2025 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs. - 25-NA-052 Mar 25, 2025 · Service Bulletin/Repair Instructions
This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system. - 13-08-116-001K Mar 31, 2025 · Service Bulletin/Repair Instructions
The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them. - 25-NA-065 Mar 21, 2025 · Service Bulletin/Repair Instructions
This informational bulletin instructs the tech when fuel/fluid is needed to be tested and where it can be sent for analysis. - 15-06-03-001F Mar 12, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries. - 25-NA-052 Mar 4, 2025 · Service Bulletin/Repair Instructions
This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system. - 17-NA-073 Mar 5, 2025 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides information regarding the field action courtesy transportation policy. - 11-00-89-005Y Feb 22, 2025 · Service Bulletin/Repair Instructions
This Warranty Administration bulletin provides information on Dealer Empowerment for Goodwill, Customer Enthusiasm and Policy (U.S. Only). - 05-08-51-001L Feb 20, 2025 · Service Bulletin/Repair Instructions
This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film. - 17-NA-050 Feb 19, 2025 · Service Bulletin/Repair Instructions
This service bulletin explains how a health report is required when doing repairs on MD LCF vehicles. - 16-NA-109 Feb 18, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grease or sealant on certain locations on the gear. - 07-00-89-037V Feb 13, 2025 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs. - 22-NA-074 Jan 30, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system. - 21-NA-043 Jan 31, 2025 · Service Bulletin/Repair Instructions
This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer. - 10-08-110-001L Jan 31, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides information on proper use of floor mats. - 07-00-89-037U Jan 4, 2025 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs. - 20-NA-132 Jan 7, 2025 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements. - 03-06-01-023I Dec 18, 2024 · Service Bulletin/Repair Instructions
This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil. - 18-NA-263 Dec 14, 2024 · Service Bulletin/Repair Instructions
This warranty administration bulletin provide policy information for variable diagnostic time allowances on select labor operations (U.S. Only). - 08-07-30-035I Nov 27, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid. - 19-NA-219 Nov 22, 2024 · Service Bulletin/Repair Instructions
This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue. - PIT5962B Dec 6, 2024 · Service Bulletin/Repair Instructions
This Preliminary information communicates a GM part number for reflective high temperature heat or insulating tape when repairing wiring harnesses. - 21-NA-043 Nov 5, 2024 · Service Bulletin/Repair Instructions
This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer. - 16-NA-274 Nov 9, 2024 · Service Bulletin/Repair Instructions
THis Informational bulletin provides important instructions for contacting the Fleet Action Center for repair authorization prior to replacement of certain parts. - 04-06-01-029K Oct 28, 2024 · Service Bulletin/Repair Instructions
This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules. - 24-NA-040 Oct 11, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC. - 10-00-89-009F Oct 9, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S). - 23-NA-154 Oct 2, 2024 · Service Bulletin/Repair Instructions
This bulletin provides information on Warranty Administration – Required Operating Procedures - 8 Points (U.S. Only). - 07-00-89-037T Oct 2, 2024 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs. - 99-00-89-019Z Oct 3, 2024 · Service Bulletin/Repair Instructions
This Warranty Administration bulletin provides information on the Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program. - 20-NA-132 Oct 3, 2024 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements. - 23-NA-219 Sep 21, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories. - 04-06-04-051J Sep 27, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
Source: NHTSA manufacturer communications files.