Van, gasoline, FWD/Front-Wheel Drive, built in Mexico. Owner complaints on file from Oct 31, 2016 to Feb 10, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-676 | Oct 9, 2025 | Fuel Tank Temperature (FTT) sensor harness may have been incorrectly routed, damaging wires and causing a short circuit in the fuel pump fuse | Fuel system | 173,301 | Part replacement |
| 16V-244 | Apr 26, 2016 | In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or… | Airbags | 3,296,947 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
10 complaints on file, page 1 of 1.
The contact owns a 2015 Chevrolet City Express. The contact received notification of NHTSA Campaign Number: 25V676000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that upon exiting the vehicle on several occasions, the contact felt an electrical shock from the exterior of the front driver's side door. The contact had replaced the batteries; however, the failure persisted. Additionally, the contact stated that the vehicle was difficult to start. The contact stated that upon disconnecting the fuel pump fuse and connecting an aftermarket fuse to the vehicle, the vehicle was able to start. The contact switched the original and the aftermarket fuse as needed to start the vehicle. There was no warning light illuminated. The contact stated that the vehicle recently failed to start. The contact received a second recall notification, and the vehicle was towed to the dealer, where the contact was informed that a wiring harness needed to be replaced; however, the recall part was not yet available and needed to be ordered. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.
NHTSA complaint 11717024The contact owns a 2015 Chevrolet City Express. The contact’s spouse stated that while starting the vehicle, the message “Passenger Air Bag Off” was displayed. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 95,920.
NHTSA complaint 11693592The contact owns a 2015 Chevrolet City Express. The contact stated that while operating the vehicle, the front driver's and passenger’s side air bag warning lights remained illuminated. The contact stated that initially the front passenger’s side warning light was illuminated and one month later the front driver’s side air bag warning light remained illuminated. The cause of the failure has not yet been determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 33,000.
NHTSA complaint 11640365I had purchased a set of four Cooper Discoverer HT3 185/60R15C 94T C Tires on 09/11/20. Since that time, three of the four Tires have failed due to Sidewall Failure. Luckily, the scenarios did not result in "Blowouts" in which control of the vehicle would have been compromised. I returned to the National tire and Battery where the tires were purchased after the first incident and was told that the Sidewall Damage was my fault as I had obviously hit a curb. I informed the young man in charge that this was highly unlikely as it was the inner Sidewall of the Tire and no "Scuff Marks" were present. He declined to assist me in any warranty replacement as I did not purchase their "Road Hazard Insurance". His attitude and lack of assistance has ended my affiliation with NTB!07
NHTSA complaint 11536206My vehicle was never corrected for the Recall described below, from my recollection. My understanding is that the 2015 Chevrolet City Express van was recalled due to an issue with the passenger-side airbag sensor, which could incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. The defect: in affected vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash. The hazards: if the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury. Affected vehicle: Chevrolet 2015-2016 Chevrolet City Express [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint 11521307FUEL PUMP RELAY FAILED AT 19,900 MILES. ENGINE WOULD NOT RUN. LUCKILY I WAS NOT DRIVING ON HIGHWAY AT THE TIME OR THERE COULD HAVE BEEN A SERIOUS PROBLEM WITH ENGINE STOPPING WHILE I WAS AT HIGHWAY SPEED. .I HAVE CONFIRMED THE PART THAT FAILED WAS THE AC/DELCO FUEL PUMP RELAY P/N 13502750 I HAVE THE DEFECTIVE PART. I HAVE READ OF OTHER OWNERS HAVING SIMILAR PROBLEMS AND ADVISED THEM TO FILE COMPLAINT WITH NHTSA
NHTSA complaint 11355447TL* THE CONTACT OWNS A 2015 CHEVROLET CITY EXPRESS. THE CONTACT STATED WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE VIBRATED AND THE SERVICE STABILITY TRAC (ABS) LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (CHAPMAN CHEVROLET LOCATED AT 6925 ESSINGTON AVE, PHILADELPHIA, PA 19153) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO HAVE THE BRAKE LINES FLUSHED AND THE POWER BRAKE BOOSTER AND STEERING SENSOR CONNECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS ISSUE. THE FAILURE MILEAGE WAS 16,791. THE VIN WAS INVALID.
NHTSA complaint 11303000SIDE IMPACT FROM A SEMI TOTALED NO AIRBAGS DEPLOYED
NHTSA complaint 11300796MY 2015 CHEVY CITY EXPRESS VAN HAS 25,000 MILES TO THIS DAY, IN AUGUST 2019 I TOOK MY VEHICLE TO CHEVROLET AUTHORIZED DEALER AT MATHEWS-HARGREAVES IN THE CITY OF ROYAL OAK MICHIGAN 48067, WHEN THE WARRANTY WAS STILL EFFECTIVE, MY COMPLAINT WAS THE CHECK ENGINE LIGHT ON THE DASHBOARD KEEPS COMING ON FROM A CODE RELATED TO EMISSION PROBLEM, AFTER 5 VISITS, AND COUPLE OF PARTS WERE REPLACED BY THE WARRANTY, THE SERVICE MANAGER TOLD ME THAT THEY CAN NOT DO ANYTHING FOR ME, AND I SHOULD TAKE IT SOMEWHERE ELSE, I HAVE ALL THE SERVICE PAPER WORK, DATES, WITH ME, IT IS AWFUL TO HAVE A NEW CAR WITH WARRANTY THAT THE AUTHORIZED DEALER CAN NOT AND WILL NOT RESOLVE THE PROBLEM. NOW THE SAME VEHICLE IS NOT COVERED BY THE WARRANTY, BUT THE COMPLAINT AND THE INITIAL PROBLEM HAPPENED WHEN MY VEHICLE WAS UNDER WARRANTY,
NHTSA complaint 11279140TL* TAKATA RECALL. THE CONTACT OWNS A 2015 CHEVROLET CITY EXPRESS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint 10920319Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.