SUV, electric, FWD/Front-Wheel Drive, built in Mexico. Owner complaints on file from Jun 25, 2024 to Jun 29, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-639 | Sep 25, 2025 | Pedestrian alert sound system may not produce a sufficient change in volume between the vehicle being stopped and moving at low speeds | Driver assistance | 23,700 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
107 complaints on file, page 1 of 6.
Driving at 50 mph car applies brakes for no reason
NHTSA complaint 11747131We have occasional issues with the car coming to a very abrupt stop for no apparent reason. Typically this will happen when going through an intersection or pulling into our garage. Auto braking has been disabled in the system settings for quite some time, and in fact, each time we get in the car we see a warning that forward anti-collision braking is off. This has happened twice withing the past 4 days and we have concerns that if it continues to be a more frequent issue it will cause an accident. I recently spoke with another GM owner who told me they are experiencing the same issue so I thought I should log a complaint to hopefully help instigate a recall/fix.
NHTSA complaint 11727089Automatic emergency breaking engaged while driving through an intersection when there was no danger or incoming car or need for it. If the car behind us was not paying attention they could have rear ended us.
NHTSA complaint 11722528I was driving South on interstate 55 near Arnold Missouri in adaptive cruise control mode at approximately 65 mph when the car braked suddenly and came to a complete stop on the interstate. Car would not go forward after stopping. Turned the car off and restarted and the car now would drive normally. Have not used ACC since and car has behaved normally. Took the car to dealership in Farmington, MO and they reported no error codes and no recalls. I had driven over 13,000 miles in the car without any incidents previously.
NHTSA complaint 11706698The contact owns a 2024 Chevrolet Equinox. The contact stated that while driving and attempting to reverse, the brakes unexpectedly engaged. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V639000 (Forward Collision Avoidance). The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
NHTSA complaint 11701736My cars automatic braking system stops when there is no present need. It brakes with extreme force. It has happened multiple times to both myself and my husband while driving. The car stops and instantly I think I must have hit something that stopped the car. There isn't anything closer than 10 - 20 or feet away. this happens at a slow speed and is very startling. We took in in to the dealer yesterday and they told us they couldn't replicate it. It happened to my husband this morning again. I looked online to see if there are any complaints to which I saw that there have been numerous complaints. Some stating that this phantom braking has happened on the highways at speeds of 65-70 mph. The thought of that is so frightening. An accident with injuries or deaths could occur. Please look into this. Thank you
NHTSA complaint 11696826Backing out of a parking spot, no one around the car slams on the brakes and starts screeching! Scared the crap out of me and nearly gave me whiplash.
NHTSA complaint 11696741While driving my 2024 Chevy Equinox EV in stop-and-go traffic, I experienced a sudden and violent application of the emergency braking system without warning or apparent cause. I was accelerating from a complete stop to approximately 5 MPH. The vehicle ahead of me was maintaining a distance of roughly 6 to 9 feet. Unlike previous instances where the vehicle has falsely detected an object and triggered a red warning light (without engaging the brakes), this time there was no alert or warning. The system immediately and forcefully applied the brakes, locking them completely. This abrupt action caused a near-whiplash effect and nearly resulted in a rear-end collision. I believe this may be a malfunction or overly sensitive calibration of the automatic emergency braking system. The lack of any visual or audible warning prior to brake engagement is especially concerning. I am reporting this incident to raise awareness of a potential safety issue that could endanger drivers and passengers. Additional Notes: • Road conditions were normal. • No obstacles or vehicles were detected in the immediate path. • The incident occurred during daylight hours in clear weather.
NHTSA complaint 11693563After Super Cruise disengages and applies the transition brake, the brake pressure sometimes doesn’t release. The vehicle remains partially or fully braked and won’t roll freely for up to 30 minutes while on a freeway or highway. We are able to move the car to the side of road when this happens but slowly. In one case we attempted to exit the freeway and the breaks got so hot they locked up in the middle of an intersection and the police department had to direct traffic around us. When this happens the warning lights are “rear cross traffic unavailable “ and “forward collision unavailable”. Dealers have inspected and opened up tac cases with manufacturer but they claim to not know issue.
NHTSA complaint 11691743The dash allows for significant amount of glare that reflects in bright sunlight and impare visibility through the windshield.
NHTSA complaint 11688605We just bought the car and are realizing that by removing CarPlay from the EV versions (the ICE versions have it in the same hardware) hands free texting is very problematic. Group texts com through as individual texts, voice texting back to groups doesn’t work. This is a safety issue since it will cause people to go back to looking at their phone and the lack of CarPlay is simply a money grab that comes at the expense of safety.
NHTSA complaint 11688604The 2 problems that I am reporting are visibility issues. There are situations when it is very difficult to see out of this car. When bright sunshine comes through the windshield it reflects off of the dashboard making it almost impossible to see out. Pedestrians are very difficult to see and it's very dangerous to continue driving. The second problem is that the driver and passenger side windows are deeply tinted. I thought that this is illegal. At night the windows are so dark that you cannot see autos or pedestrians in intersections. I find that I have to roll down the windows so that I can safely see before proceeding through the intersection. I'm not sure what I'm going to do in the winter or a driving rainstorm. I have found that wearing polarized sunglasses helps with the windshield problem but only replacing the side windows will the tinted window problem be fixed.
NHTSA complaint 11688252What component or system failed or malfunctioned, and is it available for inspection upon request? The forward collision warning and rear collision warning systems malfunctioned, causing the vehicle to brake unexpectedly when there was no obstacle or threat. Yes, the vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle braked suddenly and forcefully without cause. This created a risk of being rear-ended in traffic, nearly caused an accident, and also risked injury to my dog who was inside the vehicle during one of the incidents. The sudden braking while backing out of my garage also poses a safety hazard. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has occurred multiple times but has not yet been formally reproduced or confirmed by a dealer or independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, the vehicle or component has not yet been inspected by the manufacturer, police, insurance representatives, or others. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or messages appeared prior to the braking events. The problem occurred suddenly without any prior indication.
NHTSA complaint 11687748The vehicle will randomly brake on its own. I can be doing 70 on the interstate with no one around and it will disengage cruise and brake hard. It has nearly caused one accident when i had someone following me too closely.
NHTSA complaint 11687745Vehicle engages the forward collision control system without an obstacle, locking the brakes and causing abrupt stops. This usually happens in heavy slow moving traffic conditions with sharp and short accelerations (merging and lane changing).
NHTSA complaint 11687557What component or system failed or malfunctioned, and is it available for inspection upon request? The passive keyless entry/anti-lockout system on my 2024 Chevrolet Equinox EV failed. The vehicle locked all doors with the key fob still inside the cabin. The doors appeared unlocked (handles popped out) but would not open from the outside. The key fob and vehicle are available for inspection. How was your safety or the safety of others put at risk? This malfunction created a severe child safety hazard. If my daughter had been inside during warm weather, she could have been trapped in a rapidly heating vehicle with no way to escape. This posed a life-threatening risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The problem occurred once unexpectedly, but I intend to raise it with my Chevrolet dealer for confirmation. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. The incident was resolved without emergency services, but I am reporting it immediately to GM and NHTSA for investigation. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, chimes, or alerts. The vehicle gave no indication that the fob was inside or that the system had locked incorrectly.
NHTSA complaint 11685433The video processing unit in my vehicle stopped working. I lost all cameras all safety equipment in my vehicle. All radar stopped working. I took my car to the Chevy dealership after three days. They advised multiple vehicles have this problem and they were ordering the part. They told me it was OK to drive my car. on my way home from the dealership I was involved in a head-on collision. My car is being repaired, but the body shop stays. This is still not working and they do not feel safe for me to drive it to the dealership
NHTSA complaint 11682772The instrument cluster screen displayed a message that said "service vehicle display" then went completely black. Without this screen, I have no idea how fast I'm going, the charge of the car, if there is some kind of hazard around the car. I brought the vehicle in for service on 7/2/25, where I was told the car attempted to update but failed, so they pushed through the update and it should be fine now. I then took it home, charged the car, and let it sit. As soon as I turned it on again, the "service vehicle display" message reappeared. Then as I was driving, the instrument cluster screen went out, followed by the infotainment screen. The instrument panel screen then got vertical rainbow lines across it and didn't return. I brought the vehicle back in on 7/17/25. They took the whole dashboard apart, determined that it was a loose cable, plugged it back in, and told me it should be fine now. I took the car home, charged it, and let it sit. The next time I drove it, the "service vehicle display" message returned, then the instrument panel went out. I brought it back in on 8/6/25. The car stayed there until 8/22/25, when they told me that they replaced some of the cables and it should be fine now. I am not comfortable driving this car with my 4 month old if I can't see how fast I'm going, how much charge is on the car, or worrying that the infotainment screen, and therefore the back-up camera, are going to suddenly go out.
NHTSA complaint 11682765Automatic Emergency Braking sometimes triggers when backing up in the rain when no hazard is present. Has occurred several times since purchase. Occurred today 8/13/2025 for perhaps the fifth or sixth time since ownership.
NHTSA complaint 11680340We love the car and would buy it again - BUT - it has one significant problem which is in-fact a safety problem. Anytime the sun is shining on the dashboard there is a major reflection on the windshield. See the attached photo which was made as we were pulling into the garage. It was 12:41 PM EDT on July 17th, about a half hour before solar noon. The car is pointed at approximately 85 degrees (almost due east) and the sun is about 90 degrees to our right. This is a extreme case of the reflection because the garage is darker than ambient. It is almost impossible to view where we are going. But the excessive reflection is always there when the sun is shining on the dash. It is my opinion that the car need some sort of anti reflective surface. We love the car and would buy it again - BUT - it has one significant problem which is in-fact a safety problem. Anytime the sun is shining on the dashboard there is a major reflection on the windshield. See the attached photo which was made as we were pulling into the garage. It was 12:41 PM EDT on July 17th, about a half hour before solar noon. The car is pointed at approximately 85 degrees (almost due east) and the sun is about 90 degrees to our right. This is a extreme case of the reflection because the garage is darker than ambient. It is almost impossible to view where we are going. But the excessive reflection is always there when the sun is shining on the dash. It is my opinion that the car need some sort of anti reflective surface. END
NHTSA complaint 11674282Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.