Complaints over time
Complaints about the 2018 Coachmen Galleria peaked in 2023, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2018 Coachmen Galleria
Other, diesel, 4x2, built in Germany. Owner complaints on file from Oct 31, 2022 to Sep 10, 2023.
Recall campaigns covering this model year21,468 vehicles or units across those campaigns
Owner complaints31.5 times the median 2018 other
Severity index0.02018 others average 4.1
First 24 months0Complaints in its first two years
Components
67% of complaints about the 2018 Coachmen Galleria name equipment
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2018 Coachmen Galleria
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-479 | Aug 14, 2020 | Awning may deploy while the vehicle is moving | Equipment | 1,427 | Repair or modification |
| 17V-825 | Dec 19, 2017 | Inverter was installed using a lead wire that may not be able to handle the amperage draw | Electrical system | 41 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2018 Coachmen Galleria
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Sep 10, 2023Failure Jul 28, 2023Metuchen, NJUnknown or other
I, the complainant, own a 2018 Coachmen Galleria, a recreational vehicle (RV) outfitted on a 2017 Mercedes Benz Sprinter 3500 van. Coachmen Galleria outfitted the van with a water tank, attached to the underside. On 7/28/2023, while driving approx. 25 mph, I had to brake abruptly, due to an animal crossing the road. I then heard a sound coming from underneath the RV and a scraping noise when I took my foot off the brake. I discovered that the water tank had fallen to the ground. I took the RV to an independent mechanic, and the water tank was firmly re-attached. Below, I will cover very briefly the form questions: * The water tank collapsed to the ground due to inadequate support. Coachmen Galleria apparently MODIFIED its post-2018 vehicles outfitted with the same water tanks-- but with NO NOTICE to 2018 owners. * Safety is indisputably at stake when a water tank collapses to the ground while driving. That collapse OCCURRED MULTIPLE TIMES, involving 2018 owners if not other model years. See two other complaints: NHTSA ID # 11491660 (10/23/2022) and ID # 11542381 (9/3/2023). In addition, several Galleria owners have posted to a Facebook group about the recurring problem, with a STRONG CONSENSUS: Coachmen Galleria did not adequately support its water tank. At least 2-3 other 2018 owners have had collapses. INJURIES OR WORSE may occur, unless NHTSA compels remediation. * The problem has been clearly confirmed by Facebook group posts and obviously by the incidents themselves. * My vehicle was inspected by a mechanic who re-attached the water tank with strong supports. * No prior warnings or symptoms. Coachmen Galleria's customer service reps tried disingenuously to conflate general advice about water contributing to vehicle weight with the ABSENCE of any advice or warning about water tanks on 2018s. They refuse to acknowledge the defect and blame the owners. I plan to send additional information ( Facebook posts + emails). Thanks for attention. The contact wants to disregard their earlier compla
NHTSA complaint 11543688 - Filed Sep 3, 2023Failure Apr 12, 2023Burrillville, RIRecreational vehicle/trailer, Storage tank, Unknown or other
Coachmen Galleria is a class B motorhome equipped with a 30 gallon freshwater tank that is mount to the underside of the vehicle on the driver side. the tank is made of plastic and held in place by a metal frame and the frame is bolted in place to the frame in the front and the back. two bolts in front and 2 bolts on back. As a was driving the vehicle. the 2 front bolts became lose and fell out, allowing the frame and water tank to fall to the pavement on interstate 95 south at a speed of 65 mph! The heavy tank and frame was plowing the asphalt along under my vehicle. It could have caused a serious accident!!! I was able to quickly move over to the emergency lane where I was protected by 2 police cars and towed away. My RV dealer indicated it will take 8 hours to dismantle the frame and plumbing and make the repair. I have not yet had it fixed I have heard of this same problem from other Coachmen Galleria owners on the Galleria Facebook page.
NHTSA complaint 11542381 - Filed Oct 31, 2022Failure Oct 23, 2022West Palm Beach, FLRecreational vehicle/trailer, Storage tank
The straps that hold the water tank broke while I was driving on the highway. It could have caused me to have an accident.
NHTSA complaint 11491660
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
11 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 2251717 Mar 15, 2024 · Service Bulletin/Repair Instructions
The battery boost cable is connected to a chassis lug provided by Mercedes. The 12V wiring will be routed to a new lug. - 2251356 May 27, 2021 · Service Bulletin/Repair Instructions
General 12V and 110V Operational Testing - 511312 Mar 24, 2021 · Service Bulletin/Repair Instructions
As per Mercedes Interim Recall Notice 21V042, one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control control unit functions. If ESP control unit fun… - 2251284 Jan 26, 2021 · Service Bulletin/Repair Instructions
This installation guide is intended to aid a certified technician in installing a Battery Disconnect Solenoid in place of the Battery Guard (BG160). - 511275 Jan 14, 2021 · Service Bulletin/Repair Instructions
As per Mercedes-Benz Recall 2020-545; MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses might detach at their connection points under certain operating conditions, which could cause hydraulic… - 2251157 May 22, 2020 · Service Bulletin/Repair Instructions
Forest River shared this TSB from our supplier, FireFly, Inc. to our dealers: Firefly Integrations has identified corrupted messages that could be sent on the RV-C communication network. Firefly strongly urges this critical update to your coachâ™s software … - CV1-4 Apr 13, 2020 · Service Bulletin/Repair Instructions
Provide an update that would prevent possible message corruption that could take place on the RVC network. - 2251018 Aug 20, 2019 · Service Bulletin/Repair Instructions
According to the Technical Service Bulletin released by Carefree of Colorado; "It has been recently reported in a few instances that the awning extends during travel. This can be caused by the wiring being reversed causing the auto-retract system to extend … - 2251007 Apr 26, 2019 · Service Bulletin/Repair Instructions
Any equipped Fusion Infotainment System may can be switched to the "ON" position and utilize the house batteries. - 2250829 Sep 28, 2018 · Service Bulletin/Repair Instructions
The passenger side rear mud flap may contact the vehicle exhaust during highway travel speeds, leaving a mark on the vehicle exhaust tip. - 2250754 Jun 13, 2018 · Service Bulletin/Repair Instructions
The wiring powering the router is back-feeding to the Xantrex invertor causing a potential failure of the invertor.
Source: NHTSA manufacturer communications files.