Complaints over time
Complaints about the 2019 Cruise CAR Moke peaked in 2020, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2019 Cruise CAR Moke
Other, electric. Owner complaints on file from Jul 29, 2020 to Jul 29, 2020.
Recall campaigns covering this model year160 vehicles or units across those campaigns
Owner complaints1Below the median 2019 other
Severity index0.02019 others average 8.9
First 24 months1Complaints in its first two years
Components
Complaints by component
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2019 Cruise CAR Moke
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 19V-905 | Dec 18, 2019 | Vehicles may be equipped with a windshield of the incorrect glass quality rating | Visibility and wipers | 60 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2019 Cruise CAR Moke
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jul 29, 2020Failure May 25, 2020500 milesMiami, FLUnknown or other
VIN #'S ARE LOANED FROM CRUISE CAR, A FLORIDA GOLF CART MANUFACTURER, MARKETED AND SOLD BY MOKE AMERICA, A COMPANY THAT DOES NOT OWN THE MOKE TRADEMARK, MOKE AMERICA HAS FRANCHISED DEALERS FOR THEIR CARS AND DIRECT SALES TO CONSUMERS. BUT THEY ARE DEFRAUDING CUSTOMERS AS THE VEHICLES ARE NOT MOKE. FURTHERMORE, THE VEHICLES ARE ORDERED FROM CHINA AS COMPLETE ASSEMBLED UNITS AND MARKETED AS MADE IN AMERICA BY MOKE AMERICA AS IF IT WAS A CAR MANUFACTURER. MOKE AMERICA ALSO LOANS VIN NUMBERS FROM CRUISE CAR AND THEN HAS CARS IMPORTED FROM CHINA DIRECT TO DEALERS, ASKING THEM TO STAMP A CRUISE CAR VIN NUMBER ON EACH. DISCLAIMER: WE ARE MOKE USA, A SUBSIDIARY OF MOKE INTERNATIONAL AND THE GLOBAL MANUFACTURER OF MOKE. WE ARE ATTEMPTING TO MANAGE THE MOKE AMERICA SITUATION THROUGH TRADEMARK AND CIVIL LAW. ULTIMATELY, THE INFRACTIONS ARE WITH NHTSA AND WE NEED YOUR SUPPORT. CUSTOMERS ARE GETTING DEFRAUDED THROUGHOUT THE UNITED STATES DAILY WITH THESE CHINESE CARS. LASTLY, WE HAVE PHOTOGRAPHIC EVIDENCE OF THIS COMPANY ALSO SELLING MOKE'S WITH CHINESE CHERY FUEL ENGINES IN THEM; THAT DO NOT MEET EPA STANDARDS. HAPPY TO SHARE MORE INFO. ATTACHED IS THE USPTO DECISION ADVISING MOKE AMERICA DOES NOT OWN THE MOKE TRADEMARK IN THE UNITED STATES.
NHTSA complaint 11342079
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.