Complaints over time
Complaints about the 2021 Cruiser Twilight peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2021 Cruiser Twilight
Trailer, Not Applicable, built in United States. Owner complaints on file from Dec 8, 2023 to Dec 8, 2023.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Close to the median 2021 trailer
Severity index0.02021 trailers average 7.7
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2021 Cruiser Twilight name suspension
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2021 Cruiser Twilight
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2021 Cruiser Twilight
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Dec 8, 2023Failure Jul 14, 2023Colorado Springs, COSuspension, Unknown or other
My family took a trip from Colorado to Yellowstone National Park in Wyoming. I began feeling a strange sway in the trailer about half-way through Grand Tetons National Park. When we arrived at our campground in Yellowstone, I noticed that I was unable to level the camper properly and began looking at potential causes. The I-Beam type frame broke at and around where the rear axle mount shackle is welded to the frame. The frame itself is what broke, and not the welds of the shackle. I have been trying to work with the dealership that I purchased the camper-trailer form in 2021, since August of 2023, but the manufacturer of the camper (Heartland) and the manufacturer of the frame and axles (Lippert) have so far refused to honor the 3 year structural warranty. Multiple RV owner forums have discussed and provided photos of very similar as well as identical issues involving Lippert RV Frames and Heartland Trailers dating back to 2019/2020. Several of those forums suggest that everyone experiencing the problems should file a complaint with the NTSB.
NHTSA complaint 11559189
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.