Model year

2002 Dodge RAM 2500

Pickup, diesel, 4WD/4-Wheel Drive/4x4, built in Mexico. Owner complaints on file from Mar 6, 2002 to Apr 13, 2021.

Recall campaigns covering this model year246k vehicles or units across those campaigns
Owner complaints1557.0 times the median 2002 pickup
Severity index9.72002 pickups average 11.5
First 24 months20Complaints in its first two years
Complaints over time

Complaints about the 2002 Dodge RAM 2500 peaked in 2011, with 20 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

05101520200220042006200820102020122014201620182020202220242026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

26% of complaints about the 2002 Dodge RAM 2500 name structure

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Structure
40
Fuel system
24
Steering
20
Powertrain
19
Suspension
14
Brakes
13
Engine and cooling
10
Tires
9
Airbags
6
Speed control
5
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2002 Dodge RAM 2500

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2002 Dodge RAM 2500
CampaignFiledSubjectComponentVehiclesRemedy
07E-104Dec 11, 2007Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as…Visibility and wipers1,657Part replacement
06E-024Mar 15, 2006Certain replacement k&n fuel performance kits, p/nos. 57-1509, 57-1511, 57-1511-1, 57-1517, 57-1517-1, 57-1527, and 57-1530Engine and cooling44,386Repair or modification
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2002 Dodge RAM 2500

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

155 complaints on file, page 1 of 8.

  1. Filed Apr 13, 2021Failure Apr 9, 2021122,153 milesTilly, ARSteering, Suspension

    I PURCHASED A 2003 DODGE RAM 2500 5.7 V8 4WD. MY STEERING HAS GOTTEN REALLY LOOSE OVER THE LAST WEEK. I BROUGHT IT IN TO DEALERSHIP FOR A PREVIOUS RECALL. AND THE TECHNICIAN TOLD ME THAT MY STEERING GEAR WAS GOING OUT AND THAT IT SHOULD NOT BE BAD.

    NHTSA complaint 11407919
  2. Filed Jul 18, 2020Failure Jul 1, 202070,000 milesSharps Chapel, TNEngine, Fuel/propulsion system, Vehicle speed control

    DRIVING DOWN THE ROAD WONT ACCELATE THEN LOOSE POWER , THEN AFEW A FEW MINUTES DRIVES GREAT THEN NEVER KNOW WHEN IT WILL NOT ACCELATE DRANGE LOSING POWER LIKE THAT

    NHTSA complaint 11340058
  3. Filed Sep 16, 2019Failure Aug 18, 201885,000 milesHermiston, ORUnknown or other

    DASHBOARD HAS STARTED CRACKING AND SHARP PIECES OF PLASTIC HAVE BECOME LOOSE CREATING A POTENTIAL FOR THEM TO BECOME PROJECTILES IN THE EVENT OF AN ACCIDENT. SEEMS MOST OF THE PLASTIC TRIM PIECES ARE BRITTLE INSIDE THE VEHICLES PASSENGER CABIN.

    NHTSA complaint 11255680
  4. Filed Jun 11, 2019Failure Jun 7, 201695,000 milesSequim, WAVehicle speed control

    CRUISE CONTROL WAS ON AND USED ACCELERATOR PETAL TO ACCELERATE, ENGINE RPM WENT TO MAX AND SPEED INCREASED 20 MPH AND CONTINUED. TAPPED ACCERATOR AND TURNED OF SPEED CONTROL, SPEED CONTINUED. PUT GEAR IN NEUTRAL AND WORKED MY WAY TO ROAD SIDE. FOUND THAT CABLE FRAYED AND JAMMED AT HIGH RPM. DISCONNECTED CABLE AND HAVE NOT FOUND REPLACEMENT CABLE YET. PART DISCONTINUED

    NHTSA complaint 11219184
  5. Filed Feb 5, 2018Failure Nov 1, 2007149,000 milesSAN Diego, CAAir bags, Electrical system, Exterior lightingCrash

    THE PLASTIC DASHBOARD AND RELATED UNDERPINNINGS AND SUPORT STRUCTURE FOR EVERYTHING FROM PASSENGER AIRBAG,RADIO, CLIMATE CONTROL AND VENTS, HEADLIGHT, MIRROR DEFROSTER, GAUGE POD, ONBOARD DIAGNOSTIC PLUG, ETC. BEGAN DISINTEGRATING IN LARGE SHARP PIECES WHILE DRIVING. THESE PIECES CUT WIRING AND FLES FOR ANYTHING AND EVERYTHING AND ARE DISTRACTING AND DANGEROUS IN MULTIPLE WAYS WORSE IF IN AN ACCIDENT. I HAD TO REMOVE RADIO, AND DISABLE AIRBAGS FOR SAFETY. REPLACEMENT PARTS ALONE ARE POTENTIALLY IN THE THOUSANDS, NOT INCLUDING LABOR AND WIRING HARNESS REPAIRS.

    NHTSA complaint 11066927
  6. Filed Dec 31, 2017Failure Oct 31, 2004Walkertown, NCUnknown or other

    THE DASH HAS CRACKED INTO SEVERAL PIECES THAT ARE NOW A HAZZARD OF FLYING SHARDS IN CASE OF AN ACCIDENT. ALSO THERE ARE HOLES INT THE DASH WHERE THE PIECES HAVE BROKEN OUT THAT CAN ALLOW DEBRIS TO FALL INSIDE THE DASH THAT CAN CAUSE FIRES OR ELECTRICAL SHORTS.

    NHTSA complaint 11057759
  7. Filed Nov 30, 2017Failure Sep 29, 2017144,222 milesNorth Highlands, CASteering

    I AM HEARING A POPPING SOUND WHEN TURNING THE STEERING WHEEL, PLAY IN STEERING, TRUCK IS WOBBLING ALL OVER THE PLACE WHEN DRIVING ON UNEVEN ROADS, HISSING SOUND COMING FROM FRONT END WHEN ACCELERATING. PLAY IN STEERING GEAR BOX. THE CLICKING POPPING SOUND I HEAR WHEN TURNING STEERING WHEEL IS WHEN DRIVING OR NOT MOVING. I HAVE HAD THIS TRUCK PULL FAR RIGHT ON THE ROAD WHEN GOING ON UNEVEN ROADS.

    NHTSA complaint 11051463
  8. Filed Sep 12, 2017Failure Aug 28, 2017128,392 milesLake Orion, MISuspension

    DODGE RAM "DEATH WOBBLE" OR SHIMMY PHENOMENON, WHILE IN MOTION AND ENCOUNTERING HIGHWAY ROAD SURFACE CHANGES.

    NHTSA complaint 11022886
  9. Filed May 23, 2017Failure May 22, 2017138,013 milesCarpentersville, ILPower train1 injured1 killed

    TL* THE CONTACT WAS A LAW ENFORCEMENT OFFICER. WHILE A MOTHER WAS ATTEMPTING TO EXIT A 2002 DODGE RAM 2500 WITH THE ENGINE RUNNING, THE TWO YEAR OLD PASSENGER IN THE VEHICLE SHIFTED THE VEHICLE FROM THE PARK POSITION INTO REVERSE. THE VEHICLE ROLLED BACKWARDS AND CAUSED THE MOTHER TO FALL. THE CHILD SUBSEQUENTLY FELL OUT OF THE VEHICLE AND WAS RUN OVER BY FRONT DRIVER'S SIDE WHEEL. THE CHILD WAS TRANSPORTED BY AMBULANCE TO THE NEARBY HOSPITAL. THE CHILD WAS PRONOUNCED DECEASED UPON ARRIVAL. A POLICE REPORT WAS FILED. THE POLICE REPORT NUMBER WAS: 2017-6489. THE CONTACT WAS CONCERNED THAT THE SHIFT INTERLOCK FUNCTION FAILED TO OPERATE AS INTENDED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,013. .UPDATED 09/07/17 *BF *JS

    NHTSA complaint 10991203
  10. Filed Mar 31, 2017Failure Aug 15, 201479,950 milesCulpeper, VAUnknown or other

    TRUCK GARAGE KEPT FOR 10 OF ITS 14 YEARS. CURRENT MILEAGE 2017 = 90,000. AUG 2014 DASH BOARD BEGAN TO CRACK AND FALL APART - TRUCK HAD ONLY 79,950 MILES! PLASTIC PIECES FALL INTO DASH HOLES AND GET STUCK UNDER DASH AMONGST STEERING WHEEL, ELECTRICAL WIRES/CONTROLS, ETC. PLASTIC PIECES CAN FALL AT ANY TIME WHETHER IN MOTION OR STATIONARY.

    NHTSA complaint 10969799
  11. Filed Mar 6, 2017Failure Mar 5, 2017155,570 milesCorvallis, ORVehicle speed control

    WHILE TRAVELING ON I-5 IN PORTLAND, OREGON, I LOST CONTROL OF THE ACCELERATOR PEDAL, IT WHEN INTO A "DEAD PEDAL MODE". I WAS ON A VERY BUSY SECTION OF THIS INTERSTATE AND HAD TO IMMEDIATELY FIND A LOCAL OFF THE SIDE OF THE ROAD NEXT TO AN ON RAMP. IT WAS A VERY DANGEROUS SITUATION. IT WAS AN ELECTRONIC PROBLEM.

    NHTSA complaint 10958863
  12. Filed Mar 3, 2017Failure Feb 20, 2017160,000 milesRathdrum, IDSteering, Suspension

    DEATH WOBBLE. EXPERIENCE WHEN HITTING SMALL/MINOR BUMPS IN THE ROAD OR RAILROAD TRACKS. VIOLENT SHAKING CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND ALMOST IMPOSSIBLE TO KEEP YOUR FOOT ON THE BRAKE PEDAL TO TRY TO COME TO A STOP. SHAKING IS SO VIOLENT THAT THE DRIVER IS BOUNCED AROUND IN THE SEAT, MOMENTARILY AIRBORNE AND ITESM IN THE TRUCK FLY AROUND. LAWSUIT WAS ISSUSED ON 2004 AND NEWER MODELS BUT AFFECTS OLDER MODELS AS WELL. WE NOW HAVE PAID $900 IN PARTS TO FIX THE "DEATH WOBBLE" THAT HAD WE KNOWN WAS AN ISSUE, WOULD NOT HAVE PURCHASED THE TRUCK. COMPLETELY UNSAFE TO DRIVE WHEN IT IS OUR DAILY DRIVER AND WE CANNOT AFFORD TO PARK IT AND PURCHASE ANOTHER VEHICLE TO REPLACE IT WITH. CANNOT SELL IN CURRENTY CONDITION HAVING A "DEATH WOBBLE". NO GUARANTEE THAT THE PURCHASED PARTS WILL FIX THE PROBLEM.

    NHTSA complaint 10958570
  13. Filed Jan 28, 2017Failure Jan 1, 200530,000 milesBoise, IDUnknown or other

    THE DASHBOARD HAS LITERALLY BROKEN INTO PIECES AND SHARDS 3 YEARS AFTER WE PURCHASED THE TRUCK. IT IS A VERY DANGEROUS SITUATION AS WE HAVE GREAT CONCERNS FOR THE SAFETY OF THOSE DRIVING AND/OR RIDING IN THE VEHICLE. THE SHARDS ARE VERY SHARP AND COULD EITHER PUNCTURE THE AIRBAG OR CAUSE HARM TO AN INDIVIDUAL IN THE EVENT OF AN ACCIDENT. THERE ARE MANY VEHICLES WITHIN A PERIOD OF YEARS MADE BY THIS MANUFACTURER THAT HAVE ALL HAD THIS SIMILAR ISSUE. IT IS OBVIOUSLY DUE TO A DEFECT IN THE PLASTIC USED IN THE DASHBOARDS AND THE MANUFACTURER HAS NOT OFFERED A RECALL FOR THIS REAL SAFETY ISSUE. WOULD THEY SETTLE FOR THIS WITH THEMSELVES OR THEIR LOVED ONES IN A VEHICLE WITH THIS ISSUE. THE DASHBOARD IS LITERALLY DISINTEGRATING.

    NHTSA complaint 10948163
  14. Filed Jan 11, 2017Failure Dec 3, 20131 milesAlbany, CAUnknown or other

    THE DASH IS CRACKING AND DISINTEGRATING AND THE SHARP SHARDS OF THE PLASTIC DASH PIECES ARE A SAFETY HAZARD.

    NHTSA complaint 10944412
  15. Filed Nov 29, 2016Failure Jan 1, 2009120,000 milesTaylorsville, GAUnknown or other

    DASH STARTED CRACKING IN 2009 AND PIECES ARE FALLING OFF. THE CRACKED DASH AND LOOSE PIECES ARE DANGEROUS AND COULD CAUSE SERIOUS BODILY HARM IF I WAS IN AN ACCIDENT. THERE SHOULD HAVE BEEN A RECALL ON THIS ISSUE YEARS AGO.

    NHTSA complaint 10928510
  16. Filed Nov 28, 2016Failure Nov 20, 2009101,000 milesBoise, IDService brakes

    TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKES LOCKED UP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING; HOWEVER, THE SPECIFICS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

    NHTSA complaint 10928213
  17. Filed Jul 3, 2016Failure Aug 14, 201558,000 milesSistersville, WVUnknown or other

    DASH CRACKING SEVERELY. IF AIRBAG DEPLOYS PLASTIC SHARDS WILL IMPALE PASSENGER AND/OR DRIVER

    NHTSA complaint 10882359
  18. Filed Jun 1, 2016Failure Apr 1, 2016198,000 milesFort Myers, FLBody

    TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED IN SEVERAL AREAS. THE FAILURE STARTED SMALL, BUT WORSENED PROGRESSIVELY. THE MANUFACTURER WAS NOT NOTIFIED OF THIS FAILURE AND NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 198,000.

    NHTSA complaint 10871908
  19. Filed Oct 12, 2015Failure Jan 1, 2010160,000 milesHayden, COUnknown or other

    THE DASHBOARD IS CRACKING BADLY AND CRUMBLING. LARGE HOLES ARE FORMING AND BROKEN PIECES OF PLASTIC FROM THE DASH ARE FALLING INTO THE DASH AREA. THE DEALER WON'T DO ANYTHING ABOUT IT.

    NHTSA complaint 10781365
  20. Filed Apr 17, 2015Failure Nov 1, 2014180,000 milesAllenton, MIService brakes

    TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT IT TOOK A GREATER AMOUNT OF DISTANCE TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000. THE VIN WAS UNAVAILABLE.

    NHTSA complaint 10706358
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

28 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • S1203000003 REV.A Jun 26, 2026 · Service Bulletin/Repair Instructions
    Trac-Rite Operation Diagnosis, Chatter, Shudder, Moving From A Stop And Turning
  • 101232 Oct 30, 2024 · Service Bulletin/Repair Instructions
    Plate - Planetary
  • 9004275 Jul 22, 2020 · Service Bulletin/Repair Instructions
    KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC"…
  • 1807717 Aug 31, 2017 · Service Bulletin/Repair Instructions
    Connecting to the DRB III Emulator for Cummins Engines
  • 68332810 Sep 7, 2016 · Service Bulletin/Repair Instructions
    Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan …
  • 9004275 Jul 22, 2020 · Service Bulletin/Repair Instructions
    KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC"…
  • 3100519 Nov 20, 2019 · Service Bulletin/Repair Instructions
    Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
  • 3100319 Nov 20, 2019 · Service Bulletin/Repair Instructions
    Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
  • 3100619 Nov 20, 2019 · Service Bulletin/Repair Instructions
    Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
  • 9002872 Mar 27, 2013 · Service Bulletin/Repair Instructions
    56045489A$ - Neutral Safety Switch - Trans Assy 06036369AA Screw and Washer is now available as a service part , 2 required to attach Neutral Start Switch
  • 14-005-12 Nov 29, 2012 · Service Bulletin/Repair Instructions
    Heavy Duty Filtration MOPAR Retrofit or Add On Parts Available
  • R2118796A Feb 26, 2016 · Service Bulletin/Repair Instructions
    Valve Body. These may cause over drive cycling.
  • 68332810A Sep 7, 2016 · Service Bulletin/Repair Instructions
    Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only.
  • DOR-X6W2U-06 Mar 23, 2020 · Service Bulletin/Repair Instructions
    This SKU is a Clock Spring. The customer communication requested return of unsold inventory to inspect the internal spring. If the internal spring is not seated, the electrical circuit for the horn is disconnected and the horn will not function. The horn…
  • 23-015-20 Apr 30, 2020 · Service Bulletin/Repair Instructions
    Disinfectant Solution Recommended for COVID-19
  • 08-049-20 Apr 22, 2020 · Service Bulletin/Repair Instructions
    Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
  • 31-005-19 Nov 20, 2019 · Service Bulletin/Repair Instructions
    Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
  • 31-003-19 Nov 20, 2019 · Service Bulletin/Repair Instructions
    Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
  • 31-006-19 Nov 20, 2019 · Service Bulletin/Repair Instructions
    Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
  • 9002849 Sep 3, 2014 · Service Bulletin/Repair Instructions
    Part Description: Insulator on Lever Assy Manual Valve - Valve Body - RWD Transmission Issue Description: The manual valve insulator, attaching rivet and instruction sheet are now available as a kit. If the insulator requires replacement please order kit …
  • 9002828 Sep 3, 2014 · Service Bulletin/Repair Instructions
    Part Description: Insulator in Lever Assembly - Valve Body - Trans Issue Description: The manual valve insulator, attaching rivet and an instruction sheet are now available as a kit. If the insulator requires replacement lease order 68253099AA. Note: Insu…
  • 9002688 Feb 13, 2013 · Service Bulletin/Repair Instructions
    68069384A$, R8069384A$, 68086182A$, R8027067A$, RL002012A$ - Gasket, Cylinder Head Cover Before replacing injectors for Diagnostic Trouble Codes P0201, P0202, P0203, P0204, P0205, and/or P0206, please make sure that the wiring loom and/or connector in the …
  • 9002901 Jan 30, 2014 · Service Bulletin/Repair Instructions
    Part Description: Seal - Shift Shaft on RFE transmissions Issue Description: This seal (04799346) is replaceable with Seal Kit (68235551AA), which includes a seal and retainer. The Seal Kit is applicable to all (5)45RFE transmissions.
  • 9002872 Mar 27, 2013 · Service Bulletin/Repair Instructions
    56045489A$ - Neutral Safety Switch - Trans Assy 06036369AA Screw and Washer is now available as a service part , 2 required to attach Neutral Start Switch
  • 9002519 Mar 20, 2013 · Service Bulletin/Repair Instructions
    82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco…
  • 07 Jun 1, 2005 · Service Bulletin/Repair Instructions
    EMISSIONS RECALL E07-CANISTER PURGE HOSES. THE CANISTER PURGE HOSES ON ABOUT 7,800 OF THE ABOVE VEHICLES MAY DEVELOP CRACKS OVER TIME AND RELEASE EVAPORATIVE HYDROCARBON (HC) WHICH COULD EXCEED FEDERAL EMISSION STANDARDS. *SC
  • 05002 Apr 28, 2005 · Service Bulletin/Repair Instructions
    NEW WATER PUMP FOR 3.7L ENGINE - NO LONGER COMMON WITH 4.7L. ADVANCED SERVICE INFORMATION #05-002. *TT
  • 0408 Nov 3, 2004 · Service Bulletin/Repair Instructions
    ORIGINAL MINUTE MOUNT WIRING AND E-FORCE ISOLATION MODULE WIRING CONVERSIONS. FISHER. VARIOUS MODELS INCLUDING ALL GM/CHEVROLET AND FORD. 2002 & PRIOR. *TT
Source: NHTSA manufacturer communications files.