Pickup, gasoline, 4x2, built in Mexico. Owner complaints on file from Mar 11, 2002 to Dec 26, 2019.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
206 complaints on file, page 1 of 11.
THE PLASTICS USED IN THE 2002 DODGE RAM INTERIOR ARE A SAFETY ISSUE. THERE IS WIDESPREAD EVIDENCE ACROSS THE INTERNET SHOWING THE DASH BREAKING APART LIKE MINE. IT IS STRUCTURALLY UNSOUND AND DODGE SHOULD FIND A SAFE SOLUTION. IF I GOT INTO AN ACCIDENT SHARP SHARDS OF DASH FLYING AROUND IS MORE LIKELY TO CAUSE INJURY THAN THE IMPACT OF THE CRASH.
NHTSA complaint 11291249BOUGHT TRUCK IN 2009. DRIVE A COUPLE TIMES A WEEK. TRANSMISSION HAS WENT OUT 5 TIMES NOW INCLUDING THIS MORNING. WAS TOLD BY A COWORKER THAT THERES AB ISSUE WITH THE DODGERS NOT CIRCULATING FLUID WHEN IDLING IN GEAR.??? EITHER WAY THIS WILL BE THE 5TH TIME IN 10 YEARS TAKING IT TO GET REBUILT!!!! WHICH HAS BEEN 2,500.00 TO 4,000.00 EACH TIME!!! REALLY BOUT TO GIVE UP ON DODGE
NHTSA complaint 11217345REAR END LOCKED UP GOING DOWN HIGHWAY AT APPROXIMATELY 45 MPH, SENT ME SLIDING INTO THE SLOW LANE AND THEN OFF OF THE HIGHWAY INTO A DRIVEWAY COMING TO A HALTING STOP WITH MY TAILGATE WAS STILL PARTIALLY IN A HEAVILY TRAVELED HIGHWAY. THE DRIVESHAFT ALSO DROPPED DOWN AND EVENTUALLY CAME COMPLETELY OFF AND I HAD TO CALL A ROLL BACK TO COME GET TRUCK. I HAVE HAD THIS 2002 TRUCK FOR THE PAST 11 YEARS AND I HAVE NEVER BEEN NOTIFIED BY DODAGE THAT THIS COULD BE A MAJOR ISSUE. ALL IN ALL IT HAS BEEN A GOOD TRUCK. THIS INCIDENT REALLY SCARED ME, AS I WORK OUT OF THIS TRUCK WITH MY BUSINESS AND NOW I HAVE TO SUFFER A LOSS FOR NOT BEING ABLE TO WORK UNTIL I SPEND A GOOD SOME OF MONEY TO FIX THIS ISSUE SO I AM ABLE TO USE IT AGAIN.
NHTSA complaint 11098139CRAKED DASH, SHARP METAL AND SHARP BROKEN CHUNKS OF PLASTIC THAT USED TO BE A DASHBOARD. NOT SAFE TO DRIVE THIS WAY! THE PARTS IF AVAILABLE ARE EXSPENSIVE, WHY IS THIS NOT RECALLED REPLACING USING BETTER SAFER PRODUCTS.
NHTSA complaint 11079867I HAVE A 2002 DODGE RAM 1500 P/U TRUCK. I'M AWARE THAT IT'S OUT OF WARRANTY. I PLAN TO KEEP THIS TRUCK UNTIL I DIE. THE DASHBOARD IS COMPLETELY DAMAGED. I NOW HAVE A DASH COVER OVER IT. AND IT'S SEEM TO BE FALLING IN AS WELL. PLEASE CONSIDER REPLACING MY DASH SINCE IT'S THE WRONG MATERIAL ON ALL 3RD GENS WERE MADE OUT OF POLYVINYL CHLORIDE. AS TIME PASSES THEY DRY OUT AND CRACK. CAUSING PIECES TO FALL INSIDE CAUSING PROBLEMS WITH THE BLOWER AND ELECTRICAL SYSTEM. I PLAN TO TRAVEL FROM SAN DIEGO CA TO CHICAGO ILL. IN AUGUST IN MY TRUCK, I CAN'T PUT ANYTHING ON THE DASHBOARD WITHOUT THE FEAR OF DAMAGE OR MALFUNCTION TO THE ELECTRONICS OR OTHER PARTS UNDERNEATH.WITH LIQUIDS OR MORE PLASTICS FALLING INSIDE OR PASSING THOUGH THE THE DASH COVER ITS NOT WATER PROOF OR WATER RESISTANT PLEASE HELP... PLEASE HELP SAVE MY TRUCK, PLEASE AND KEEP ME SAFE ON THE ROAD.
NHTSA complaint 11078845BLOWS HEAT ONLY ON PASSENGER SIDE VENTS. BLOWS COOL AIR ON DRIVERS SIDE.
NHTSA complaint 11064752TL* THE CONTACT OWNS A 2002 DODGE RAM QUAD CAB. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED ALONG THE AIR CONDITIONER AND HEATER VENT. THE CONTACT WAS CONCERNED THAT THE FRONT PASSENGER AIR BAG COULD INADVERTENTLY DEPLOY BECAUSE OF THE FRACTURE. THE CONTACT STATED THAT THE AIR CONDITIONER AND HEATER VENT WERE INOPERABLE ON THE LOWER SETTINGS DUE TO OBSTRUCTION FROM PIECES OF FRACTURED DEBRIS. THE CONTACT STATED THAT THE AIR CONDITIONER AND HEATING SYSTEM WOULD ONLY FUNCTION ON A HIGH SETTING. THE CONTACT ALSO STATED THAT THE WINDSHIELD DEFROSTER WAS INOPERABLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint 11054201MICHELIN LATITUDE TIRES P265/70 R17 BOUGHT SEPT. 2011 FROM COSTCO IN INGLEWOOD CALIF. THE TREAD SURFACE IS PEELING FROM THE TIRE. THERE ARE SMALL CRATER LIKE AREAS WHERE THE TREAD HAS CRUMBLED AWAY. THE LATITUDE TIRE WAS ADVERTISED AS; "LATITUDE TOUR TIRES USE A SILICA-BASED TREAD COMPOUND MOLDED INTO A SYMMETRIC TREAD DESIGN". I WENT TO COSTCO TO SEE IF THEY WOULD WARRANTY THE TIRE. AT FIRST THEY TOLD ME THE DETERIORATION OF THE TIRE THREAD WAS DUE TO THE SURFACE THAT I DROVE ON. AFTER I ASSURED THE COSTCO SERVICE TECH THAT I DRIVE ON THE STREETS AND HIGHWAY, NOT OFF ROAD, HE SAID HE WOULD ONLY PRORATE THE TIRE VALUE BASED ON THE THREAD USE. THAT TURNED OUT TO BE 50 PERCENT OF ON A NEW SET OF TIRES. *TR
NHTSA complaint 10683297ALL THE SUDDEN ALL REAR LIGHTS WENT OFF TOOK TO GARAGE THEY COULDN'T TELL WHAT WAS WRONG AFTER PAYING TO FIND OUT NOTHING AND THEY HAVING TRUCK FOR 2 DAYS AND DEAD BATTERY FROM TRYING A BUNCH OF [XXX], I BROUGHT IT HOME AND STARTED TO TRY FOR MYSELF IT WAS THE FUSE BOX OF ALL THINGS I HAVE NEVER IN MY LIFE HEARD OF HAVING TO REPLACE FUSE BOX ABOUT 500.00 , AND DASH IS CRACKED ALL OVER THE PLACE PRICED TO REPLACE COST ABOUT 700.00 I WILL WAIT TO SEE IF THEY ARE GOING TO REPLACE IT ALREADY HAD TO GET DEFROSTER VENT FIXED FROM STUFF FALLING IN THERE ,I HAVE SEEN A LOT OF OWNERS COMPLAIN ABOUT THESE THINGS GOING WRONG BUT I THOUGHT ONE MORE MY MAKE A DIFFERENCE . I WOULD HOPE THAT THIS IS RECALLED BEFORE SOME ONE GETS INJURED AND ALL SO THE BACK DOOR WIRING ON BOTH SIDES WENT BAD HAD TO REPAIR THEY I WOULD THING THAT IS A FIRE ISSUE BUT WHO AM I THE CONSUMER WE DON'T KNOW ANYTHING THAT'S WHY I A WOMEN FIX MY OWN TRUCK. HOPE SOMETHING IS DONE ABOUT THESE PROBLEMS.. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA complaint 10620823KNOCK ON MY DOOR FROM THE FIRE DEPARTMENT, SAID MY TRUCK BURNED UP. IT WAS NOT DRIVEN THAT DAY. ANY ELECTRICAL RECALLS FOR THIS VEHICLE? *TR
NHTSA complaint 10605749I HAVE 2002 DODGE RAM 1500 WITH A CRACKED DASH WHICH IS BAD THE CRACKS STARTED OUT SMALL AND NOW THERE ARE SEVERAL. IN THE EVENT OF AN AIRBAG DEPLOYMENT WHAT IS TO STOP THIS DASH FROM SEPARATING AND CAUSING LIFE THREATENING INJURIES. DODGE NEEDS TO RECOGNIZE THIS AS A MAJOR SAFETY CONCERN AND RECALL FOR REPLACEMENT. *TR
NHTSA complaint 10509402AT APPROXIMATELY 25,000 ON MY VEHICLE, IN THE YEAR OF 2004, I NOTICED SMALL CRACKS STARTING TO FORM ON THE DASHBOARD THIS PROGRESSED INTO MUCH LARGER CRACKS, COMPLETELY DESTROYING THE ENTIRE DASHBOARD OVER THE YEARS. THIS WAS A SAFETY ISSUE, BECAUSE SMALL SEGMENTS OF THE PLASTIC MATERIAL FELL INTO THE BACK OF THE DASHBOARD CAUSING FAILURE OF THE AIR CONDITIONER VENTS, DEFROSTER, AND ILLUMINATION OF THE DASHBOARD LIGHTS. A RECALL SHOULD HAVE BEEN ISSUED BASED ON THE THOUSANDS OF COMPLAINTS BY DISSATISFIED OWNERS. CHRYSLER CORPORATION HAS AGREED TO REPAIR THE DASHBOARD, BUT ONLY IF I AGREE TO A $500 DEDUCTIBLE, IN WHICH I HAVE NOT AGREED TO, SIMPLY BECAUSE I BELIEVE THEY ARE TRYING TO CHARGE ME THE DIFFERENCE BETWEEN THE WHOLESALE AND RETAIL PRICE, OF THE DASHBOARD. I WOULD APPRECIATE ANY ASSISTANCE IN THIS MATTER. THANK YOU. ..UPDATED 01/17/2013 *BF
NHTSA complaint 10493962DASH IS CRACKING IN SEVERAL PLACES DROPPING PARTS OF DASHBOARD INTO FAN MOTOR TO OVERHEAT CAUSING INTERFERENCE WITH AIR CONDITIONER OPERATION. *TR
NHTSA complaint 10427217REAR DOOR WIRING FAILURE CAUSING THE WIRES TO SHORT OUT THE INSTRUMENT CLUSTER, SPEEDOMETER, DOOR LOCKS, POWER WINDOWS, DOOM LIGHTING. THE WIRING FAILURE IS DUE TO A POOR DESIGN AND POOR QUALITY OF MATERIALS USED ON BOTH SIDES OF THE READ DOORS WIRING SYSTEM BETWEEN THE B PILLAR CONNECTOR AND THE DOOR. THIS CAN BE IDENTIFIED BY REMOVING THE BLACK RUBBER BOOTH. *TR
NHTSA complaint 10425147I HAVE 2002 DODGE RAM 1500 WITH A CRACKED DASH WHICH IS BAD THE CRACKS STARTED OUT SMALL AND NOW THERE SO MANY THAT THE BROKEN PIECE HAVE STARTED TO FALL THROUGH INTO THE FLOOR AND DOWN THROUGH THE DEFROST .WHAT THESE DASHES ARE MADE OF YOU WOULD THING THAT THEY WOULD NOT CRACK BUT HAS SOME OF THESE PIECES COULD BECOME AIRBORNE IF YOU HAVE THE WINDOWS DOWN CAUSING ACCIDENT IF IT WERE TO HIT YOU IN THE FACE. I THINK THERE NEEDS TO BE A RECALL BEFORE SOMEONE GETS HURT FROM FLYING PLASTIC. *TT
NHTSA complaint 10422344THE TOP OF THE DASH ON MY 2002 DODGE RAM IS SEVERELY CRACKED. THIS ISSUE HAS BEEN TAKING PLACE SINCE APPROXIMATELY 2004 AND IS NOW STARTING TO WORK IT'S WAY TO THE FRONT OF THE DASH. I THOUGHT THIS PROBLEM OCCURRED BECAUSE IT WAS PARKED OUTSIDE, BUT I HAVE SINCE LEARNED THIS IS A COMMON PROBLEM AMONG MANY (IF NOT MOST) DODGE RAMS. I ALSO DID NOT KNOW THAT THERE WAS A PLACE TO REPORT THIS PROBLEM UNTIL NOW. OTHERWISE, I WOULD HAVE REPORTED THIS YEARS AGO. *TR
NHTSA complaint 10421243I HAVE A 2002 DODGE RAM 1500 QUAD CAB 4X4 AND MY DASHBOARD IS CRACKING AND LOOKING LIKE A JIGSAW PUZZLE. IT STARTED WITH ONE CRACK AT THE WINDOW AREA AND NOW THEY ARE ALL OVER THE DASH. I HAVEN'T DONE ANYTHING TO CAUSE THIS TO HAPPEN, IT JUST CRACKS AND KEEPS CRACKING. *KB
NHTSA complaint 10419741FRAME RAILS ARE CORRODING. DRIVER'S SIDE HAS A 3' 6" SECTION OF BADLY CORRODED FRAME. THERE ARE HOLES LARGE ENOUGH TO PUT THREE FINGERS THROUGH. PASSENGER'S SIDE IS BEGINNING TO CORRODE. FRAME HAS NOT FAILED YET. *TR
NHTSA complaint 10418383I OWN A 2002 DODGE RAM 1500. THE DASH IS CRACKING. SEARCHING ONLINE I HAVE FOUND I AM NOT THE ONLY ONE WITH PROBLEM. I ALSO HAVE A PROBLEM WITH MY AIRBAG LIGHT GOING ON AND OFF. MY TRUCK HAS BEEN GARAGE KEPT SINCE I BOUGHT IT AND ONLY HAS 76,000 MILE ON IT. I THINK THIS ISSUE NEEDS TO BE LOOKED INTO WITH A RECALL SINCE I SEE SO MANY PROBLEMS OBSERVED ONLINE WITH THIS YEAR OF TRUCK. I AM AFRAID THAT WITH WIRING UNDER THE DASH IT MIGHT POSE A SAFETY PROBLEM. MY AIRBAG LIGHT DID NOT START GOING ON AND OFF UNTIL I NOTICED BY DASH CRACKED. *TR
NHTSA complaint 10415256I HAVE A 2002 DODGE RAM 1500 QUARD CAB TRUCK. THE DASHBOARD HAS CRACKS FROM ONE SIDE TO THE OTHER.FROM THE FRONT OF THE DASH TO THE BACK OF IT. *KB
NHTSA complaint 10413458Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.