2004 Dodge Sprinter 2500

12 complaints on file, page 1 of 1.

1. Filed Aug 11, 2023Failure May 15, 2023257,600 milesYucaipa, CAIgnition, Gas recirculation valve (egr valve)

   The contact owns a 2004 Dodge Sprinter 2500. The contact stated that while the vehicle was parked in the driveway with the ignition key turned to the off position however, the vehicle remained on, causing the battery to be drained. The vehicle was towed to an independent mechanic and diagnosed with EGR valve failure. The vehicle was towed to the dealer and was diagnosed with ignition failure. The vehicle was not repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 257,600.

   NHTSA complaint 11537939
2. Filed Aug 5, 2022Failure Jun 1, 2019131,000 milesPanorama City, CAElectrical system

   The contact owns a 2004 Dodge Sprinter 2500. The contact stated the backlight of the instrument panel had remained illuminated after the vehicle was turned off, and remained constantly illuminated. The failure had been ongoing for the past three years. The contact stated that the failure drained the battery; requiring the battery to be replaced. The contact stated that the failure was due to a Manufacturer's Campaign Number: T21. The contact took the vehicle to a dealer and the recall repair was completed. The contact stated that after the repair, the failure had returned and that the vehicle could not be repaired a second time under the original recall. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 131,000.

   NHTSA complaint 11477740
3. Filed Mar 7, 2020Failure Sep 19, 2019124,000 milesMonterey, CAElectrical system, Engine, Fuel/propulsion system

   THE T21 RECALL HAS COMPLETELY RUINED MY PERFECTLY MAINTAINED AND STABLE WORK VEHICLE. INITIALLY AFTER HAVING THE RECALL DONE IT LEFT MY BATTERY DEAD AS IT LEFT COMPONENTS RUNNING...IT HAS BEEN IN AND OUT OF THE SHOP FOR 5 MONTHS SINCE THE RECALL THEY KEEP THROWING FIXES AT IT WHICH NEVER SEEM TO WORK! THEY HAVE REPLACED THE INSTRUMENT CLUSTER, EGR, 2 PCMS, AND NUMEROUS OTHER PARTS. IT STILL HAS NO POWER AND SURGES AND IS BLOWING BLACK SMOKE OUT OF THE EXHAUST. THERE NEEDS TO BE A RECALL FOR THE T21 RECALL AS MY VAN IS STILL BROKEN AND NO CAN SEEM TO FIX IT. I AM DISAPPOINTED YOU WOULD FORCE A RECALL WITHOUT PROPER INVESTIGATION FIRST. MY VAN IS USELESS NOW AND ITS COST ME 1000'S OF DOLLARS IN LOST WORK!

   NHTSA complaint 11316729
4. Filed Oct 2, 2019Failure Jan 1, 2017390,000 milesYork, SCElectrical system, Engine

   TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500. WHEN ATTEMPTING TO START THE VEHICLE, THE AUXILIARY FAN TURNED ON, BUT THE VEHICLE WOULD NOT START. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED PER MANUFACTURER RECALL NUMBER: T21 FOR THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 390,000.

   NHTSA complaint 11265743
5. Filed Aug 13, 2019Failure Jul 19, 2019114,600 milesWalnut Creek, CAPower train

   TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500. THE CONTACT RECEIVED AN UNKNOWN MANUFACTURER RECALL NOTICE REGARDING THE MALFUNCTION INDICATOR LAMP. THE CONTACT TOOK THE VEHICLE TO WALNUT CREEK CHRYSLER JEEP DODGE RAM (2404 N MAIN ST, WALNUT CREEK, CA 94596, (888) 377-2513) TO BE SERVICED PER THE RECALL. AFTER THE RECALL REPAIR WAS PERFORMED, THE ENGINE FAILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK TO THE DEALER WHERE HE WAS INFORMED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INFORMED THE MANUFACTURER OF THE FAILURE AND ASKED FOR A LOANER VEHICLE; HOWEVER, THE MANUFACTURER DECLINED HIS REQUEST. THE FAILURE MILEAGE WAS 114,600.

   NHTSA complaint 11243759
6. Filed May 3, 2019Failure Apr 1, 2019Osgood, INValve

   MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO TIRE VALVE STEMS SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER REFUSED TO HONOR THE RECALL. *JS

   NHTSA complaint 11204615
7. Filed Jul 14, 2018Failure Jul 14, 2018124,000 milesLakewood, WAElectronic stability control (esc), Engine, Unknown or other

   I DID THE T21 RECALL UPDATE TO THE PCM AND HAVE HAD CHECK ENGINE LIGHT ON, THEN IT DIED AND HAD IT TOWED TO THE GREATEST SPRINTER MECHANICS IN MY AREA. THIS WAS AFTER THE DEALERSHIP CLEARED CODES THE FIRST TIME MY CHECK ENGINE LIGHT CAME ON. TOWING FROM INSURANCE MADE ME PAY THE DIFFERENCE IN MILEAGE FROM THE DEALERSHIP. HAD T21 RECALL FINISHED JUNE 22, 2018, AND AGAIN TODAY AFTER PICKING MY VAN UP FROM MY TRUSTED MECHANICS THURSDAY( WHO ONLY WORK ON SPRINTERS AND COULD NOT FIND THE ISSUE) AND AGAIN CHECK ENGINE LIGHT COMES ON. I HAVE HAD NO ISSUES WITH MY VAN UNTIL THIS STUPID UPDATE.. I WILL NEVER TRUST YOUR RECALLS EVER AGAIN. FROM WHAT I AM READING, YOU GUYS DON'T CARE OF THE COST AND BURDEN IT PUTS ON US WHO HAVE COMPLICATIONS AFTER THIS PCM UPDATE. SO, WHEN ME AND MY QUADRIPLEGIC SON GET STUCK SOMEWHERE, ARE YOU GOING TO HELP US? PATHETIC COMPANY AND STUPID RECALL. NOTHING LIKE DRIVING THREE TIMES SINCE THE UPDATE TO TAKE MY TIME OUT OF MY DAY, STRESS ABOUT NOT HAVING AN ACCESSIBLE VEHICLE FOR OUR USE, AND EVERYBODY SHRUGGING THEIR SHOULDERS. YES, SIMPLY ACCELERATING FROM A STOP LIGHT MUST BE REALLY HARD ON MY ENGINE WITH ONLY 124K MILES.! WHAT ARE YOU GOING TO DO TO HELP THOSE OF US WITH MANUFACTURING VINS UP TO JULY OF 2004? YOU ARE OBVIOUSLY THINKING ALL ENCOMPASSING PCM UPDATES ARE NEEDED BUT HOW ABOUT YOU THINK ABOUT THE DIFFERENCE IN MODELS FROM WITHIN THE YEAR. OR IS THAT TOO MUCH THINKING FROM YOUR OWN BRAIN AND THE COMPUTER DIDN'T TELL YOU WHAT TO DO?

   NHTSA complaint 11111352
8. Filed May 15, 2018Failure Mar 15, 2018Virginia Beach, VAElectronic stability control (esc)

   RECEIVED T-21 RECALL NOTICE FOR 2004 SPRINTER 2500. TOOK TO DEALERSHIP WE WERE SENT TO BY DODGE (FIAT). DEALERSHIP DID THE REQUIRED SOFTWARE UPGRADE TO THE ECU - RESULT WAS THAT THE ENTIRE ELECTRICAL SYSTEM IS TRASHED. THEY REPLACED 2 MODULES AND THAT DID NOT FIX THE PROBLEM. PCM IS NOT SHUTTING DOWN THE MODULES AND RELAYS AND ALL CIRCUITS STAY OPEN AFTER THE ENGINE IS SHUT OFF. THIS IS CAUSING THE BATTERY TO BE COMPLETELY DRAINED IN A SHORT TIME PERIOD. OUR VAN IS USELESS TO US - CAN'T DRIVE IT ANYWHERE AND DODGE (WE FILED A COMPLAINT OVER 4 WEEKS AGO) AND THE DEALERSHIP REFUSE TO FIX THE PROBLEM. DEALERSHIP WANTED $2,600 TO REPLACE THE PCM AND THEY WERE NOT CERTAIN THAT WILL FIX THE PROBLEM. THEY ALSO NEVER CLEARED THE CODES AS REQUIRED BY THE RECALL (FOR THE MASS AIR FLOW SENSOR ISSUE). WE HAVE INVESTED A TREMENDOUS AMOUNT OF TIME (HAD TO TAKE THE VAN BACK TO DEALERSHIP THREE TIMES ALREADY) AND DON'T KNOW WHAT ELSE TO DO.

   NHTSA complaint 11093859
9. Filed Apr 5, 2018Failure Dec 8, 201760,000 milesBerkeley, CAElectrical system

   THE DODGE DEALER DID THE T21 EMISSION RECALL ON 12/08/2017. EVERSINCE THIS RECALL SERVICE MY VEHICLE HAS BEEN RENDERED IN-OPERABLE WITH TWO PROBLEMS. (1) THE BATTERY DIES OVERNIGHT. I HAVE ALREADY REPLACED TO NEW BATTERY WITH SAME PROBLEM. (2) THE EGR VALVE MAKES BUZZING NOISE WITH THE CAR OFF. I HAVE REPLACED THE EGR VALVE WITH NEW ONE WITH SAME PROBLEM. IT HAS BEEN FIVE MONTH AND NOW DODGE SAYS THEY NEED TO REPLACE ANOTHER PART (INSTRUMENT CLUSTER CONTROLLER), BUT DODGE DOES NOT TAKE ANY RESPONSIBILITY FOR THESE DAMAGES OR HOW OR WHEN MY CAR WILL LEAVE THE DEALER. PLEASE LOOK INTO THIS.

   NHTSA complaint 11083526
10. Filed Jul 9, 2014Failure Jul 8, 201447,000 milesSarasota, FLTires

    TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500 EQUIPPED WITH B.F. GOODRICH TIRES, TIRE LINE: LT23585R16, TIRE SIZE: LT225/7.5R16, AND DOT NUMBER: BEILJD112011. THE CONTACT STATED THAT THE REAR PASSENGER SIDE TIRE TREAD WAS SEPARATING. THE VEHICLE WAS TAKEN TO A DEALER, WHO CONFIRMED THE FAILURE AND ADVISED THE CONTACT TO REPLACE THE TIRE IMMEDIATELY. THE TIRE WAS NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE OF THE TIRE WAS 18,000. THE VEHICLE FAILURE MILEAGE OF THE VEHICLE WAS 47,000.

    NHTSA complaint 10609353
11. Filed Mar 22, 2012Failure Feb 28, 201229,000 milesMontevello, CADiesel, Exterior lighting

    TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500. THE CONTACT STATED THAT THE HEAD LAMP SENSOR TURNED WHITE ABNORMALLY, CAUSING LIMITED ILLUMINATION WHEN DRIVING AT NIGHT. THE CONTACT ALSO NOTICED THAT THE GLOW PLUG CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT IN ORDER TO COMPLETE THE REPAIR, THEY REQUIRED SPECIAL TOOLS IN WHICH THEY DID NOT HAVE. AS A RESULT, THE CONTACT PERFORMED THE REPAIRS BY REPLACING THE GLOW PLUG CONTROL. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE CURRENT MILEAGE WAS 29,300 AND THE FAILURE MILEAGE WAS 29,000.

    NHTSA complaint 10452679
12. Filed Sep 24, 2011Failure Oct 9, 200623,588 milesEvansville, INEngine and engine cooling, Power train

    PN/ 07551201, RESONATOR, FAILURE 3 TIME IN 60,000 MILES, LOST POWER. *TR

    NHTSA complaint 10427020