Complaints over time
Complaints about the 2012 Ducati Diavel peaked in 2014, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2012 Ducati Diavel
Motorcycle, gasoline, built in Italy. Owner complaints on file from Nov 21, 2012 to Mar 26, 2018.
Recall campaigns covering this model year127 vehicles or units across those campaigns
Owner complaints52.5 times the median 2012 motorcycle
Severity index20.02012 motorcycles average 7.8
First 24 months2Complaints in its first two years
Components
60% of complaints about the 2012 Ducati Diavel name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2012 Ducati Diavel
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 12V-376 | Aug 3, 2012 | Side stand may bend or break | Structure | 27 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2012 Ducati Diavel
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
5 complaints on file, page 1 of 1.
- Filed Mar 26, 2018Failure Aug 19, 2013Walpole, MAEngine
DUCATI DIAVEL MOTORCYCLE. CONSUMER WRITES IN REGARDS TO SUDDEN ENGINE WHINING NOISES- DISCOVERS NUMEROUS METAL PARTICLES WITHIN THE CRANK CASE- EROSION OF THE INTERNAL ENGINE COMPONENT. *LD THE CONSUMER STATED THE DEALER WAS NOTIFIED. THE SERVICE MANAGER STATED THE AMOUNT OF DEBRIS WAS NOT ENOUGH TO WARRANT AN INVESTIGATION AND THERE WAS NO CAUSE FOR CONCERN. *JS
NHTSA complaint 11001068 - Filed Sep 18, 2014Failure Aug 31, 2014Glendale Heights, ILService brakes, Hydraulic
CPSC: I1480595A. DUCATI DIAVEL MOTORCYCLE. CONSUMER STATED THE MOTORCYCLE HAD NO WORKING REAR BRAKES. *LN
NHTSA complaint 10637894 - Filed Aug 31, 2014Failure Sep 8, 20132,500 milesGlendale Heights, ILService brakes
WHEN I RECEIVED THIS MOTORCYCLE SECOND HAND, IT WAS JUST ABOUT OUT OF WARRANTY. I DID TAKE IT TO A LOCAL DEALER FOR SERVICE AND NOTED TO THEM THAT THE REAR BRAKE WAS NOT WORKING WELL AT ALL. THE SAID THEY WOULD ATTEMPT TO FIX IT BUT NOT TO KEEP MY HOPES TOO HIGH! I FOUND OUT LATER FROM A SALES MANAGER THAT THE REAR BRAKES ON DUCATI'S ARE NOTORIOUSLY POOR. I EVENTUALLY HAD THE REAR BRAKE LINE BLED BY ANOTHER MECHANIC AND THAT ONLY HELPED SLIGHTLY AND FOR A SHORT PERIOD. ALTHOUGH THE FRONT BRAKES ARE FAR MORE IMPORTANT ON A MOTORCYCLE, THE REAR BRAKE HAS SAFETY IMPLICATIONS AS WELL. FIRST, IT CAN ADD 15% OR MORE TO PURE STOPPING POWER. ALSO, BEING ABLE TO USE A REAR BRAKE (FEATHERING IT) WHILE MAKING A TURN HELPS CONTROL THE BIKE. USING THE FRONT BRAKE CAN CAUSE A CRASH. NOT HAVING A USABLE REAR BRAKE THEREFORE IS NOT GOOD. I HAVE ALERTED DUCATI ABOUT THE PROBLEM AND THEY PROMISED TO HAVE THE USA DIVISION CONTACT ME, WHICH HAS NOT HAPPENED IN THE PAST MONTH SINCE I COMPLAINED. SINCE THE BIKE IS NOW OUT OF WARRANTY, I FEEL I WOULD BE WASTING MY TIME TO KEEP BRINGING INTO A DEALER TO FIX AND UNSOLVABLE PROBLEM. I THINK THIS IS A DEFECT AND THAT ALL MOTORCYCLES SHOULD HAVE SUFFICIENT REAR BRAKE SYSTEMS PUT INTO THE MANUFACTURING PROCESS. IT APPEARS THAT AT LEAST SOME HIGH END EUROPEAN BIKES DO NOT PUT A LOT OF EFFORT INTO MAKING QUALITY REAR BRAKES. BY THE WAY, I ALSO LODGED A COMPLAINT WITH THE CPSC. *TR
NHTSA complaint 10629684 - Filed Jul 8, 2013Failure Jun 29, 20137,300 milesHeath, TXSteering wheel/handle bar
HANDLEBAR WAS LOCKING WHILE DRIVING. I TOOK TO THE DEALER AND THEY SHOULD UPDATE THE SOFTWARE BUT DIDN'T WORK. THEY REPLACED THE WHOLE UNIT AND NOW LOOKS GOOD. *TR
NHTSA complaint 10523714 - Filed Nov 21, 2012Failure Nov 9, 201256 milesAustin, TXService brakesFire
I JUST BOUGHT A DUCATI DIAVEL 2012 AND WHILE DRIVING THE REAR BRAKES LOCKED, I ALMOST WENT THROUGH TRAFFIC WITHOUT BRAKES THEN FLAMING BRAKE PARTS OF THE BIKE FLEW OFF AND MELTED IN THE STREET. THEN BRAKE FLUID SPRAYED ALL OVER THE BACK OF THE BIKE. THE ROTORS WERE SCARED AND THERE WERE CHIPS OF THE BIKE ON THE REAR WHEEL. BRAKE FLUID SPAYED EVERYWHERE AND THERE WAS COMPLETE LOSS OF BRAKE PRESSURE AND THE PEDDLE WAS IN A 5 O'CLOCK POSITION. THE BIKE DROPPED BECAUSE I WAS STARTLED AND GRIPPED THE FRONT BRAKE. I HAD TO RIDE HOME WITH ONLY THE FRONT BRAKES. I HAVE A PICTURE OF THE BRAKE PAD MELTED INTO THE ASPHALT OF THE STREET. *TR
NHTSA complaint 10485447
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- PE21003 Preliminary evaluation, Brakes
Extended Stopping Distance
Opened Feb 18, 2021, closed Jul 9, 2021 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
35 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- SRV-SRB-24-001 Jan 18, 2024 · Service Bulletin/Repair Instructions
Procedure for Assessing Front Fork Oil Leaks. Applicability: All Models. This service repair bulletin informs dealers and service managers of the assessment criteria for identifying front fork-related defects. The purpose is prevent technicians from mistaki… - TTB-23-001 rev14 Sep 29, 2023 · Service Bulletin/Repair Instructions
Tips & Tricks Summary Rev. 14 Summary: Applicability: Availability and characteristic of Akrapovic Racing Exhaust Part no. 96482291AA for the Multistrada V4 Rally. Abnormal play of passenger seat, and squeak coming from the front wheel when moving the motor… - TTB-23-001R10 Jul 31, 2023 · Service Bulletin/Repair Instructions
Tips & Tricks Summary Rev. 10 Summary. water radiator electric fan motors replacement, BBS fuse replacement and BBS software updates for the Diavel; new brake fluid reservoir bracket part number for the Panigale; water pump gear oil seal deficiency, and mod… - TTB-23-001R09 Jul 25, 2023 · Service Bulletin/Repair Instructions
Tips and Tricks Revision 9 Summary. Front fork leg seal indication, fuel tank filler plug improvements, and DQS error code information for the Multistrada; rider seat cover creases for the Diavel; timing layshift seal removal and water pump gear oil seal de… - SRV-SRB-23-037 Jul 13, 2023 · Service Bulletin/Repair Instructions
Finial Drive Chain Maintenance Precautions. Applicability: All Models and Model Years (except XDiavel). This Service Bulletin replaces and cancels the previous bulletins: SRV-SRB-18-030 published on 05/11/2018, SRV-SRB-19-046 published on 12/31/2019, SRV-S… - SRV-SRB-23-036 Jul 17, 2023 · Service Bulletin/Repair Instructions
Guided Diagnosis for Front Brake System Bleeding. Applicability: All Models. This Service Bulletin replaces and cancels the previous bulletin SRV-SRB-20-014 published on 4/17/2020. It provides dealers and service managers with needed information to correc… - SRV-SRB-23-018R1 Jul 10, 2023 · Service Bulletin/Repair Instructions
Procedure for Analysis and Control of Oil and Coolant Leaks from Engine_Rev.01. Applicability: All Models. This service repair bulletin instructs dealers and service managers on authorized procedures for identifying and isolating coolant and engine oil leak… - TTB-23-001 rev08 Jun 15, 2023 · Service Bulletin/Repair Instructions
Tips & Tricks Summary Rev. 06 Summary. BBS fuse indications and fan error code validation for the Diavel; and Precautions for removing scratches on special versions on the Streetfighter. - SRV-SRB-23-031 Jun 16, 2023 · Service Bulletin/Repair Instructions
Precautions to Follow During Crankcase Cleaning. Applicability: All Models. This service bulletin informs dealers and service managers about precautions in using abrasive cleaners for engine component sealant, and in particular the crankcase covers. The bul… - SRV-SRB-23-018 May 16, 2023 · Service Bulletin/Repair Instructions
Procedure for Analysis and Control of Oil and Coolant Leaks from Engine. Applicability: All Models. This service bulletin provides dealers and service managers with troubleshooting guidance for oil or coolant leaks. This bulletin includes service instructions. - SRV-SRB-22-038 Sep 23, 2022 · Service Bulletin/Repair Instructions
Overview of Rear Brake System Updates. Applicability: All Models. This service repair bulletin provides dealers and service managers a provides a summary of the updates available for motorcycles that have Customer concerns about a slight elongation, over t… - SRV-TSB-22-010 Aug 5, 2022 · Service Bulletin/Repair Instructions
CR235 – Checking Proper Configuration of Options Installed on the Motorcycle. Applicability: All Models (USA & MEX country versions only) . This technical service bulletin informs dealers and service managers of required BBS electronic configuration for th… - SRV-SRB-22-031 Jul 18, 2022 · Service Bulletin/Repair Instructions
Overview of Rear Brake System Updates. Applicability: All US Models. This service bulletin provides a summary of the updates available for motorcycles that have Customer concerns about a slight elongation, over time and use, of rear brake pedal stroke. Thi… - SRV-SRB-22-020 May 2, 2022 · Service Bulletin/Repair Instructions
Service Operation Manual Update 2022. Applicability: All Models, all model years. This service bulletin informs dealers and service manages of service and operations updates to the Operations Manual. - TTB-22-001_R 01 Mar 2, 2022 · Service Bulletin/Repair Instructions
Tips & Tricks V 01 - Applicability: All models. Pg 13 : Possible damage to water pump gear oil seal. Diavel 1260 (all model versions). Pg. 15: Indication for replacement of brake hoses under warranty. Multistrada V4 PP, Pg. 41, Possible presence of error U1… - SRV-ESB-22-002 Mar 14, 2022 · Service Bulletin/Repair Instructions
Rules for Battery Replacement Under Warranty. Applicability: All models, all years. This Electronic Service Bulletin replaces and cancels SRV-ESB-19-001, published January 17, 2019. It provides dealers and service managers the correct replacement procedure… - TTB-20-001 r25 Feb 4, 2022 · Service Bulletin/Repair Instructions
Tips & Tricks V25 - Applicability: All models. Pg 12 : Update of engine oil filter cartridge tightening torque. Multistrada V4 (all model versions). Pg. 38: Possible incorrect diameter of the silencer front or rear manifold in the Racing Exhaust Kit, Pg. 39… - TTB-20-001 rev20 Oct 26, 2021 · Service Bulletin/Repair Instructions
Tips & Tricks. Applicability: All Models, All Model Years, P. 10-Error P0314 Validation: High misfire with risk of damaging the catalytic converter; P.11-Control unit reprogramming. Multistrada V4S All Model Years, P.30-Right-hand switch button backlightin… - SRV-SRB-21-045 Aug 12, 2021 · Service Bulletin/Repair Instructions
Scheduled Maintenance Plan Update for Diavel Family Applicability: Diavel MY 2011-2018 (all versions) This service bulletin provides dealers and service managers with updated scheduled maintenance for the suspension system. This bulletins supersedes bulleti… - SRV-TTB-21-001v3 Mar 2, 2021 · Service Bulletin/Repair Instructions
Tips & Tricks Ver 03. Applicability: All models, all model years. This Tips & Tricks bulletin informs dealers and service managers of non-safety time-saving efficiencies and observations, encountered by Ducati field technicians. Topics include aftermarke… - SRV-TTB-20-001 r Mar 30, 2021 · Service Bulletin/Repair Instructions
Tips & Tricks Ver 12. Applicability: All models, all model years. This Tips & Tricks bulletin informs dealers and service managers of non-safety time-saving efficiencies and observations, encountered by Ducati field technicians. Topics range from packagin… - SVC-13-016 Jun 14, 2013 · Service Bulletin/Repair Instructions
Technical specification sheet update - SRV-SRB-21-013 Feb 23, 2021 · Service Bulletin/Repair Instructions
Rideability Complaints. Applicability: All Models. The purpose of this service bulletin is distribute a questionnaire to help dealers and service managers collect detailed information about any rideability complaints for models equipped with a 4-cylinder … - SRV-SRB-20-021 Jun 17, 2020 · Service Bulletin/Repair Instructions
Scheduled Maintenance plan update for Diavel family- Applicability: Diavel Model Year 2011-2018 (all versions). This service repair bulletin notifies dealers and service managers of updated regular service checklists and requirements for listed model servi… - SRV-SRB-20-014 Apr 17, 2020 · Service Bulletin/Repair Instructions
Guided diagnosis for front brake system bleeding - Applicability: All vehicle models, all years. This Service Bulletin provides guidance for front brake system bleeding. It includes a "guided diagnosis" attachment, which outlines the sequence of operations… - SRV-ESB-20-001 Mar 19, 2020 · Service Bulletin/Repair Instructions
Ducati Immobilizer Systems - Applicability: All vehicles with electronic coded keys. This Electronic Service Bulletin replaces and cancels the bulletin SRV-ESB-18-004 published on May 3rd, 2018 and provides information regarding the Immobilizer Systems (en… - SRV-SRB-19-045 Dec 31, 2019 · Service Bulletin/Repair Instructions
Scheduled Maintenance Check List Update - Applicability: All models. This service bulletin provides dealers and service managers with scheduled maintenance updates specific to each of Ducati's models. This includes updated mileage and time interval mainten… - SRV-SRB-19-046 Dec 31, 2019 · Service Bulletin/Repair Instructions
Final Drive Chain Maintenance Precautions - Applicability: All models and Model Years (except XDiavel). The purpose of this service bulletin is to further inform dealers and service managers of proper maintenance to ensure optimal performance and service l… - SRV-SRV-19-035 Oct 8, 2019 · Service Bulletin/Repair Instructions
TiltWatch indicator for engine shipments - Applicability: all models, all years. This service repair bulletin informs dealers and service managers about the "TiltWatch" indicator being implemented on engine packages. It also provides instruction on how to… - SRV-ESB-18-004 May 3, 2018 · Service Bulletin/Repair Instructions
Immobilizer Systems - This electronic service bulletin supersedes SRV-ESB-16-002 published 10/06/2016. it contains updated system information regarding Ducati Immobilizer Systems (engine start lock systems) for the listed year models. The bulletin provides… - TSB-13-003 Jun 13, 2013 · Service Bulletin/Repair Instructions
Product Update for Diavel Coolant - This technical service bulletin updates dealer principals, general managers, parts managers, service managers, and the north american dealer network on Ducati's decision to implement a new type of coolant for listed model… - SVC-13-013 Apr 23, 2013 · Service Bulletin/Repair Instructions
This service bulletin informs service managers of situations where owners of listed models may be unable to activate their steering lock in certain cases. Dealer instructions are included, along with associated software numbers and versions, updating proce… - SRV-TTB-17-005 May 31, 2017 · Service Bulletin/Repair Instructions
Procedure for Verifying Engine Oil Consumption - this Tips and Tricks bulletin addresses numerous high-oil consumption field claims. New procedures with associated diagrams and technical worksheet as an attachment are included. - SRV--ESB-16-002 Jun 15, 2016 · Service Bulletin/Repair Instructions
IMMOBILIZER SYSTEMS - THIS ELECTRONIC SERVICE BULLETIN INFORMS DUCATI TECHNICIANS REGARDING DUCATI IMMOBILIZER SYSTEMS (ENGINE START LOCK SYSTEMS) FOR ALL DUCATI MODELS FROM MODEL YEAR 2006 TO MODEL YEAR 2016. THIS BULLETIN ALSO CONTAINS ALL RELEVANT RESET… - SRV-SRB-16-017 May 23, 2016 · Service Bulletin/Repair Instructions
TRANSPARENT MAINTENANCEPOSTER AND SCHEDULED MAINTENANCE CHECKLIST UPDATE - THIS SERVICE BULLETIN CONTAINS DUCATI SERVICE MINIMUM REQUIREMENTS. IT INCLUDES MAINTENANCE CHECKLISTS AND INTERVALS, AS WELL AS ILLUSTRATIONS FOR DISPLAY.
Source: NHTSA manufacturer communications files.