Complaints over time
Complaints about the 2023 Entegra Launch by year filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2023 Entegra Launch
Van, diesel, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Jan 22, 2026 to Jan 23, 2026.
Recall campaigns covering this model year45,299 vehicles or units across those campaigns
Owner complaints2Close to the median 2023 van
Severity index0.02023 vans average 5.9
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2023 Entegra Launch name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
4 recall campaigns cover the 2023 Entegra Launch
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-072 | Feb 7, 2025 | Grey water tank support brackets may contact and damage the fuel tank, causing a leak | Equipment | 1,106 | Part replacement |
| 24V-310 | May 1, 2024 | Main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake… | Electrical system | 6 | Inspection |
| 24V-160 | Feb 29, 2024 | Battery relay contactors may become stuck in the closed position | Electrical system | 1,342 | Software update |
| 23V-081 | Feb 16, 2023 | Guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway | Powertrain | 2,845 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2023 Entegra Launch
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Jan 23, 2026Failure Jan 23, 2026land o lakes, FLElectrical system, Fuel/propulsion system
This is being submitted again with supporting emails with the dealer. This is a entegra launch (owned by jayco) This complaint concerns failure to provide a remedy for multiple active NHTSA safety recalls, resulting in a vehicle that has been determined unsafe and inoperable. The vehicle is subject to NHTSA Safety Recall 24V-160 involving the house battery relay / contactor. During a January 7, 2026 call between the servicing dealer (Lazy Days) and Jayco / Entegra technical support, the battery system was diagnosed as having a stuck contactor with no 12V output. Jayco / Entegra technical guidance instructed the dealer to shut down the battery and specifically advised that the battery should not be turned on or charged. The dealer was further instructed that the coach should remain at the dealer until a replacement could be obtained. As a result of this instruction, the vehicle has been rendered unsafe and inoperable. No manufacturer-directed repair or replacement timeline has been provided. In addition, the vehicle is also subject to NHTSA Safety Recall 24V-312 involving the fuel tank mounting bracket. This recall likewise requires dealer-performed remediation. No repair timeline or remedy has been provided for this recall either. Despite repeated contact with Jayco / Entegra, the manufacturer has stated that the vehicle is out of warranty and has declined to provide a manufacturer-directed remedy, referring the matter to a component supplier. Warranty expiration has been cited despite the existence of active safety recalls and a documented instruction not to operate the vehicle. The vehicle has been left at the dealer with no repair path, no timeline, and no safe method of operation despite active safety recalls. This complaint is submitted due to failure to provide a timely remedy for active NHTSA safety recalls.
NHTSA complaint 11712932 - Filed Jan 22, 2026Failure Jan 22, 2026land of lakes, FLElectrical system, Fuel/propulsion system
This complaint concerns failure to provide a remedy for multiple active NHTSA safety recalls, resulting in a vehicle that has been determined unsafe and inoperable. The vehicle is subject to NHTSA Safety Recall 24V-160 involving the house battery relay / contactor. During a January 7, 2026 call between the servicing dealer (Lazy Days) and Jayco / Entegra technical support, the battery system was diagnosed as having a stuck contactor with no 12V output. Jayco / Entegra technical guidance instructed the dealer to shut down the battery and specifically advised that the battery should not be turned on or charged. The dealer was further instructed that the coach should remain at the dealer until a replacement could be obtained. As a result of this instruction, the vehicle has been rendered unsafe and inoperable. No manufacturer-directed repair or replacement timeline has been provided. In addition, the vehicle is also subject to NHTSA Safety Recall 24V-312 involving the fuel tank mounting bracket. This recall likewise requires dealer-performed remediation. No repair timeline or remedy has been provided for this recall either. Despite repeated contact with Jayco / Entegra, the manufacturer has stated that the vehicle is out of warranty and has declined to provide a manufacturer-directed remedy, referring the matter to a component supplier. Warranty expiration has been cited despite the existence of active safety recalls and a documented instruction not to operate the vehicle. The vehicle has been left at the dealer with no repair path, no timeline, and no safe method of operation despite active safety recalls. This complaint is submitted due to failure to provide a timely remedy for active NHTSA safety recalls.
NHTSA complaint 11712663
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
12 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- SRP 25-006 May 8, 2025 · Service Bulletin/Repair Instructions
SRP (Standard Repair Procedure) Instructions on how to replace broken slider tabs on the driver's side front power Fresco Window. - TSB 24-015 Sep 5, 2024 · Service Bulletin/Repair Instructions
TSB (Technical Service Bulletin) Instruction on how to perform Renogy battery Firmware Update. - SRP 23-126 Dec 14, 2023 · Service Bulletin/Repair Instructions
Standard Repair Instruction (SRP) Instructions on how to relocate 48V Renogy Lithium Battery system Samkoon Screen display so that it is easily visible. - TSB 23-120 Nov 8, 2023 · Service Bulletin/Repair Instructions
Technical Service Bulletin (TSB) Instructions on how to update the Renogy Inverter Settings. - SRP 23-118 Nov 7, 2023 · Service Bulletin/Repair Instructions
Standard Repair Procedure (SRP) Renogy 48V Lithium Batteries have cell imbalance caused by over-discharging the battery. Instructions on how to Reset Cell Imbalance on Renogy 48V Lithium system. - INC 23-119 Oct 31, 2023 · Service Bulletin/Repair Instructions
Informational Communication (INC) How to properly store the lithium battery system. - SRP 23-115 Sep 22, 2023 · Service Bulletin/Repair Instructions
Standard Repair Procedure (SRP) - Mercedes Sprinter mid-door upper and lower guide pins not aligned causing excessive noise. - TSB 23-101 Jul 28, 2023 · Service Bulletin/Repair Instructions
TSB (Technical Service Bulletin) FRONT SPOTLIGHT ELECTRICAL REPAIR INSTRUCTIONS. Spotlight is pulling higher amps than acceptable. - SRP 23-099 Apr 6, 2023 · Service Bulletin/Repair Instructions
Standard repair procedure Sprinter Mid-Door Slider ABS Panel Removal Instructions. - INC 23-085 Feb 20, 2023 · Service Bulletin/Repair Instructions
Informational communication on how to properly shut down the lithium battery system. - SRP 23-084 Feb 20, 2023 · Service Bulletin/Repair Instructions
Incorrect routing of air compressor hose. Standard repair instructions for correct routing of the air compressor hose. - TSB 22-075 Sep 23, 2022 · Service Bulletin/Repair Instructions
Technical Service Bulletin (TSB) regarding Air Conditioner Electrical Connections. Wago Type connectors were installed instead of Blue wing-nut wire connectors. Instructions on how to Replace WAGO connectors with Blue Wing-Nut wire connectors.
Source: NHTSA manufacturer communications files.