Complaints over time
Complaints about the 2025 Entegra Launch by year filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2025 Entegra Launch
Van, diesel, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Aug 3, 2026 to Aug 3, 2026.
Recall campaigns covering this model year21,171 vehicles or units across those campaigns
Owner complaints1Below the median 2025 van
Severity index0.02025 vans average 5.6
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2025 Entegra Launch name seat belts
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2025 Entegra Launch
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-285 | May 1, 2025 | Incorrect standard outlet was installed in the kitchen instead of a GFCI protected outlet | Equipment | 65 | Part replacement |
| 25V-072 | Feb 7, 2025 | Grey water tank support brackets may contact and damage the fuel tank, causing a leak | Equipment | 1,106 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2025 Entegra Launch
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Aug 3, 2026Failure Jan 11, 2026Paoli, PASeat belts
Vehicle is a 2025 Entegra Launch 19YG Class B motorhome (final-stage manufacturer Entegra Coach/[XXX]; Mercedes-Benz Sprinter chassis VIN [XXX]), purchased new [XXX] from General RV West Chester, PA. The vehicle spent approximately the first nine months of ownership at the selling dealer's service department for warranty repairs, including interior disassembly. Upon final pickup in January 2026, after driving the vehicle home approximately [XXX], and then taking it for a short trip [XXX], while driving the vehicle home, I heard components banging and stopped to investigate. I found interior shelving incorrectly reinstalled, and upon returning to the driver's seat found the driver's seatbelt no longer anchored — the anchorage was fully detached at the B-pillar/frame. The vehicle had been released to me for road use in this condition. No crash or injury occurred. Photos of the detached anchorage were taken at the time and provided to the dealer in writing on January 11, 2026. The condition was subsequently reattached. Reporting because the vehicle was released for highway use with a non-functional driver seatbelt anchorage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11754351
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
2 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- SRP 25-006 May 8, 2025 · Service Bulletin/Repair Instructions
SRP (Standard Repair Procedure) Instructions on how to replace broken slider tabs on the driver's side front power Fresco Window. - SRP 24-009 May 30, 2024 · Service Bulletin/Repair Instructions
Standard Repair Procedure (SRP) Instruction on how to properly set up 48V Lithium Battery System.
Source: NHTSA manufacturer communications files.