Complaints over time
Complaints about the 2020 Entegra Qwest peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Entegra Qwest
Other, diesel, 4x2, built in Germany. Owner complaints on file from Jun 5, 2023 to Aug 31, 2026.
Recall campaigns covering this model year76,277 vehicles or units across those campaigns
Owner complaints2Close to the median 2020 other
Severity index0.02020 others average 6.4
First 24 months0Complaints in its first two years
Components
50% of complaints about the 2020 Entegra Qwest name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
7 recall campaigns cover the 2020 Entegra Qwest
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-486 | Jul 14, 2023 | Heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat | Electrical system | 659 | Part replacement |
| 23V-081 | Feb 16, 2023 | Guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway | Powertrain | 2,845 | Software update |
| 20V-468 | Aug 10, 2020 | Wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames | Airbags | 545 | Repair or modification |
| 20V-388 | Jul 2, 2020 | Rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid | Brakes | 666 | Part replacement |
| 20V-337 | Jun 9, 2020 | Adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the… | Visibility and wipers | 449 | Part replacement |
| 20V-327 | Jun 5, 2020 | Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates | Equipment | 666 | Not stated |
| 19V-846 | Nov 25, 2019 | Liquid propane (LP) tank hangers may be the wrong size and have insufficient welding, allowing the LP tank to dislodge | Equipment | 447 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Entegra Qwest
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Aug 31, 2026Failure Jul 26, 2026Gilbert, AZElectrical system, Engine, Fuel/propulsion system
I am reporting a severe, repeating, and life-threatening safety defect involving the Mercedes-Benz Sprinter chassis on my 2020 Entegra Qwest motorhome. The vehicle intermittently and without warning drops into "limp mode" while traveling at highway speeds. When this occurs, the vehicle suffers a sudden, drastic loss of propulsion, forcing the motorhome down to dangerously low speeds on active, high-speed roadways. This defect has created imminent near-crash conditions on multiple occasions, exposing my family and surrounding drivers to extreme danger. The vehicle has been taken to an authorized repair facility five separate times for this exact issue. The mechanics have been completely unable to diagnose or permanently repair the root cause of this failure, and the vehicle remains inherently dangerous to operate. We’ve asked Mercedes to buy it back or pay it off and they tell us too bad so sad can’t help you but they also said on the last invoice that they can’t fix it. I’m not sure what date to put below here on the additional details because it happened five times so I’ll show the last incident.
NHTSA complaint 11761025 - Filed Jun 5, 2023Failure May 28, 2023Fredericksburg, VAUnknown or other
In Sprinter chassis JAYCO QWEST 24TRecrecrational Vehicle Driving 4-lane highway with high wind from my right - tractor trailer passed me on my left, causing a Venturi between our vehicles which caused left rear window to fail, being sucked into lower pressure Venturi in cloud of shattered glass that fell onto pavement
NHTSA complaint 11525476
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
10 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- CAN 22-055 Aug 22, 2022 · Service Bulletin/Repair Instructions
Chassis Advisory Notice: Mercedes-Benz/Sprinter Vehicle Safety Recall 21V-972: On certain Model Year 2019 - 2020 Mercedes-Benz Sprinter vehicles "MBAG" determined that in rare instances the park lock system may allow the vehicle to move after the gear selec… - CAN 21-027 Jul 7, 2022 · Service Bulletin/Repair Instructions
Chassis Advisory Notice: Mercedes Benz Sprinter Vans RECALL 21V-411_MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot… - INC 22-067 May 17, 2022 · Service Bulletin/Repair Instructions
JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS. - INC 22-066 May 17, 2022 · Service Bulletin/Repair Instructions
Process for cleaning soiled carpet. CARPET CLEANING RECOMMENDATIONS - SRP 22-044 Mar 18, 2022 · Service Bulletin/Repair Instructions
Standard Repair Instructions - Schwintek Slide-Out System Binding. Instructions on how to repair slide out system. - TSB 21-037 Feb 22, 2022 · Service Bulletin/Repair Instructions
Missing Slideout Wiper Seals for Travel Lock Opening may allow insects and dust to enter the vehicle. Instructions on how to install missing slideout wiper seals. - CAN 21-006 Jun 17, 2021 · Service Bulletin/Repair Instructions
Chassis Advisory notice: MB Sprinter Chassis – Bolt that connects the brake pedal to its bearing block could come loose. Mercedes-Benz/ Sprinter Vehicle Safety Recall 21V-152 - 20-028 TSB Dec 17, 2020 · Service Bulletin/Repair Instructions
Creating Access to the manual override for the Murphy Bed - omitted during production. - 19-025 Aug 20, 2019 · Service Bulletin/Repair Instructions
Baggage doors may leaking due to incorrect O-ring installed in handle - 19-038 Jul 22, 2019 · Service Bulletin/Repair Instructions
GPS Antenna Cabel omitted during production. GPS maps will not function
Source: NHTSA manufacturer communications files.