Complaints over time
Complaints about the 2017 Fccc XCA peaked in 2021, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Fccc XCA
Other, diesel, 6x2, built in United States. Owner complaints on file from Oct 4, 2021 to Oct 4, 2021.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Below the median 2017 other
Severity index0.02017 others average 7.5
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2017 Fccc XCA name fuel system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2017 Fccc XCA
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Fccc XCA
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Oct 4, 2021Failure Sep 29, 2021Kansas City, MOFuel/propulsion system, Unknown or other
The after treatment emission system DEF sensors failed. The failed part may be available from Freightliner, but it was under warranty and I they retained the failed part. (Freightliner part # 04-31353-003.) Note: the DEF after treatment system was functioning properly, but sensors monitoring tank level, temperature, and quality failed, sending false info to the ECM that the DEF level was low/empty and quality was out of range/poor. This results in an engine derate that leaves the vehicle unable to go above 5 mph. The safety issue is from a mandatory engine derate that leaves the driver only able to reach 5 mph. On an interstate highway with nowhere to pull off, this puts the occupants of the vehicle and other vehicles on the road in danger. This problem has been reproduced by the manufacturer, Freightliner. The "DEF head(er)" unit has proven to have a high failure rate and replacement takes weeks or months because of parts shortages. The part needs to be recalled and the warranty on it needs to be extended until a revised part is available. Currently, the new parts fail at the same rate as the ones being replaced. My warranty will expire in 1 year and this repair would cost $2,000-3,000. There is extensive information on this issue in RV forums. Here is one example: https://www.irv2.com/forums/f26/are-freightliner-chassis-having-def-sensor-problems-518491.html The component has been inspected by the manufacturer's service center, Freightliner. There were no warning lamps, messages, or symptoms before the failure. Warning messages appeared suddenly at the time of failure on 9/29/2021.
NHTSA complaint 11435416
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
2 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- FL974 Jan 19, 2024 · Service Bulletin/Repair Instructions
Emissions Recall: Cummins DEF Sensor Shortage - 511452 Apr 7, 2022 · Service Bulletin/Repair Instructions
FCCC X-Line chassis, equipped with a certain rear mounted Power Distribution Module (PDM), may experience cracked internal solder joints, which after a period of vehicle use may lead to intermittent open circuits, in which the rear marker lights, brake ligh…
Source: NHTSA manufacturer communications files.