Model yearRemedy pending

2018 Fccc XCM

Other, diesel, 4x2, built in United States. Owner complaints on file from Jul 20, 2020 to Jun 11, 2025.

Recall campaigns covering this model year1098k vehicles or units across those campaigns
Owner complaints63.0 times the median 2018 other
Severity index0.02018 others average 4.1
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2018 Fccc XCM peaked in 2020, with 2 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.511.5220202202120222023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

33% of complaints about the 2018 Fccc XCM name electrical system

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Electrical system
2
Structure
2
Lighting
1
Powertrain
1
Tires
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

10 recall campaigns cover the 2018 Fccc XCM

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2018 Fccc XCM
CampaignFiledSubjectComponentVehiclesRemedy
21V00H000Dec 23, 2021Rear mounted Power Distribution Module (PDM) may have internal damage, which could result in the rear marker lights, brake lights, or turn signals…Lighting24,869Repair or modification
21V-921Nov 23, 2021Tire valve stem extension for the inner wheel may come into contact with the outer wheel rim opening and become damagedTires16,676Repair or modification
20V-529Sep 1, 2020Daimler Trucks North America LLC (DTNA) is recall certain 2018-2019 Freightliner Custom Chass XCL, 2018-2021 Freightliner XCM chassis, XCS Chassis…Tires10,359Part replacement
20V-485Aug 14, 2020Instrument panel brightness cannot be adjusted, possibly causing glare when driving at nightElectrical system1,715Software update
20V-404Jul 14, 2020Rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake…Lighting16,776Part replacement
18V-913Dec 19, 2018Affected vehicles may have loose steering and tie rod arm boltsSteering501Repair or modification
18V-703Oct 5, 2018Brake caliper mounting bolts may have been insufficiently tightenedBrakes5,534Repair or modification
18V-582Aug 31, 2018Rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake…Lighting12,311Remedy pending
18V-353May 29, 2018Brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosenBrakes8,741Repair or modification
17V-450Jul 19, 2017Affected engines have a fuel pump whose drive gear may slip on its drive shaft, resulting in a loss of fuel pump functionFuel system74Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2018 Fccc XCM

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

6 complaints on file, page 1 of 1.

  1. Filed Jun 11, 2025Failure Oct 1, 202437,500 milesOregon, OHAxle assembly

    The contact owns a 2018 Freightliner XC-R Raised Rail Rear Engine Motor Home Chassis. The contact stated that while in reverse(R), the rear wheels were moving in the opposite direction other than what was intended. Due to the failure, the contact needed assistance from another person outside the RV to safely maneuver the RV while reversing into a parking spot. The manufacturer was notified of the failure and the contact was instructed to drop the tag axle which would lift the weight off the axle, allowing the RV to operate as needed while in reverse(R). Despite the manufacturer's instructions, the failure persisted. The RV was not diagnosed or repaired. The failure mileage was approximately 37,500.

    NHTSA complaint 11666288
  2. Filed Jul 9, 2024Failure Aug 17, 2020Burrillville, RIElectrical system, Instrument cluster/panel

    The dashboard on this has turned a very bright LIME GREEN. It is very hard to drive this at night because it is severely blinding to see the road. I have contacted Freightliner and Winnebago and I keep getting the run around. This happened when this was still under warrantee and I have been trying to get someone to help me.

    NHTSA complaint 11600473
  3. Filed Mar 8, 2024Failure Nov 3, 2023Culver, ORElectrical system, Exterior lighting

    See attached document for complaint

    NHTSA complaint 11576258
  4. Filed Sep 16, 2021Failure Mar 21, 20181,200 milesBryan, TXTires

    The contact owns a 2018 FREIGHTLINER XCM. The contact stated that the valve stem stabilizers on the driver’s and passenger’s side rear tires would dislodge without warning. The contact stated that each time he noticed that the valve stems had dislodged, he would manually adjust the valve stem stabilizers back in place. The contact had taken his motorhome to a dealer for a separate issue and was informed of a recall for NHTSA Campaign Number: 18V194000 (Tires) which was linked to the valve stem stabilizer failure. Upon leaving the dealer, the contact was informed that the recall was performed; however, the contact noticed that the valve stems were dislodged again once he returned home. Over time, the contact stated that the valve stem stabilizer on the passenger’s side rear tire had rubbed against the rim which caused the tire to run flat. The contact had the tire replaced by an independent mechanic. The manufacturer was notified of the failure and stated that because a modification was made to the vehicle, they would not repair the vehicle under the recall. The vehicle had yet to be repaired. The failure mileage was approximately 1,200.

    NHTSA complaint 11433229
  5. Filed Aug 20, 2020Failure Aug 3, 202019,243 milesJonesville, NCBody

    FRONT ENTRY DOOR CAME OPEN AT HIGHWAY SPEED OF 55 MPH ON, OR ABOUT AUGUST 3, 2020 FOR THE SECOND TIME. GLAD PASSENGER WAS WEARING SEAT BELT.*DT*JB

    NHTSA complaint 11350512
  6. Filed Jul 20, 2020Failure Jul 14, 202019,000 milesClenmmons, NCEscape/egress/exit

    TL* THE CONTACT OWNS A 2018 FREIGHTLINER (FCCC MJ106042S) MC RV. THE CONTACT STATED THAT THE WINDOW IN THE ENTRY WAY DOOR EXPLODED WITHOUT IMPACT WHILE DRIVING AND DETACHED FROM THE RV. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND REMOVED THE DEFECTIVE PART. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE OF THE FAILURE BUT OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.*DT *LN*JB

    NHTSA complaint 11340337
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

224 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • WI24-019 Nov 11, 2024 · Warranty Program/Extension
    Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
  • CXA_10_17_CARB Truck Chec Oct 17, 2024 · Other
    CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
  • ICI24-006 Feb 20, 2024 · Service Bulletin/Repair Instructions
    Important Campaign Information letter for FL974 - Revised Bulletin & Population
  • FL974 Feb 20, 2024 · Service Bulletin/Repair Instructions
    Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been ad…
  • FL974 Jan 19, 2024 · Service Bulletin/Repair Instructions
    Emissions Recall: Cummins DEF Sensor Shortage
  • 511452 Apr 7, 2022 · Service Bulletin/Repair Instructions
    FCCC X-Line chassis, equipped with a certain rear mounted Power Distribution Module (PDM), may experience cracked internal solder joints, which after a period of vehicle use may lead to intermittent open circuits, in which the rear marker lights, brake ligh…
  • SF644 Mar 23, 2022 · Service Bulletin/Repair Instructions
    Field Service Campaign for FCCC XC Valor Tire Pressure Monitoring System (TPMS)
  • SS1032974 Jul 11, 2017 · Service Bulletin/Repair Instructions
    SS 1032974 High Oil Pressure on 2017 DTNA Vehicles Instrument Cluster Display
  • 16TS-08REV Apr 19, 2021 · Service Bulletin/Repair Instructions
    Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change.
  • WP21-007 Mar 22, 2021 · Service Bulletin/Repair Instructions
    Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
  • 21OEM-06 Feb 19, 2021 · Service Bulletin/Repair Instructions
    Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest …
  • ICI21-003 Feb 15, 2021 · Service Bulletin/Repair Instructions
    Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers a…
  • WI21-006 Feb 15, 2021 · Service Bulletin/Repair Instructions
    Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
  • WI20-014R Feb 8, 2021 · Service Bulletin/Repair Instructions
    Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimi…
  • SBU35-012 Dec 23, 2020 · Service Bulletin/Repair Instructions
    FCCC Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring wi…
  • WP20-018R Dec 8, 2020 · Service Bulletin/Repair Instructions
    Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Re…
  • WP20-018 Dec 7, 2020 · Service Bulletin/Repair Instructions
    Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot pa…
  • FP54-900 Dec 6, 2020 · Service Bulletin/Repair Instructions
    Freightliner Parts Technical Bulletin for Power Distribution Module (PDM) Dealer Inventory Check.
  • SS1034491 Oct 13, 2020 · Service Bulletin/Repair Instructions
    Service Solution for False DEF Fault Codes on chassis with Cummins engines. Symptoms are various active and inactive fault codes for DEF Quality or DEF level. The issue could be caused by the coolant hoses swapped at the bulkhead fittings, thru the frame ra…
  • SBU54-056 Oct 27, 2020 · Service Bulletin/Repair Instructions
    Freightliner Custom Chassis Service Bulletin for When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues. When troubl…
  • TechTalk4725 Sep 22, 2020 · Service Bulletin/Repair Instructions
    Tech Talk discussion about power steering fluid.
  • SS1034760 Aug 12, 2020 · Service Bulletin/Repair Instructions
    Service Solution for Instructions to Configure Service Viper on Medallion drive clusters.
  • ICI20-022R Aug 11, 2020 · Service Bulletin/Repair Instructions
    Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built …
  • ICI20-022 Aug 3, 2020 · Service Bulletin/Repair Instructions
    Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customerÃÂâÃÂÃÂÃÂÙs location to perform a recall or field service campaign.
  • WI20-014 Aug 3, 2020 · Service Bulletin/Repair Instructions
    Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize proce…
  • WI20-012 Aug 3, 2020 · Service Bulletin/Repair Instructions
    Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
  • 20OEM-05 Jul 27, 2020 · Service Bulletin/Repair Instructions
    OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
  • 20CSA-10 Jul 27, 2020 · Service Bulletin/Repair Instructions
    Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLinkÃÂÃÂÃÂî 8.12 Standard and Professional is available to download from the Detroit Diesel server.
  • 20CSA-09 Jul 23, 2020 · Service Bulletin/Repair Instructions
    Customer Service Announcement for DiagnosticLink Software Update Reminder. Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors, incomplete progr…
  • 20CSA-08 Jun 10, 2020 · Service Bulletin/Repair Instructions
    Customer Service Announcement for Release of DiagnosticLink 8.12. On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to DiagnosticLink 8.12 at…
  • WI20-008 Apr 27, 2020 · Service Bulletin/Repair Instructions
    Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeT…
  • WP20-007 Apr 23, 2020 · Service Bulletin/Repair Instructions
    Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be…
  • WP20-006 Apr 23, 2020 · Service Bulletin/Repair Instructions
    Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Author…
  • WP20-005 Apr 22, 2020 · Service Bulletin/Repair Instructions
    Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Part…
  • 20CSA-04 Mar 20, 2020 · Service Bulletin/Repair Instructions
    Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLink® 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
  • 03.2020 Campaign Mar 17, 2020 · Service Bulletin/Repair Instructions
    Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers.
  • WP20-002 Mar 17, 2020 · Service Bulletin/Repair Instructions
    Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before …
  • SBU54-048 Feb 14, 2020 · Service Bulletin/Repair Instructions
    Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
  • 20CSA-01 Jan 31, 2020 · Service Bulletin/Repair Instructions
    Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a 60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of a major change t…
  • WI19-022 Jan 2, 2020 · Service Bulletin/Repair Instructions
    Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
  • DOC-1034491 Sep 30, 2019 · Service Bulletin/Repair Instructions
    Service Solution to fix fault codes for DEF quality or DEF level
  • 19TL-10 NVH Sep 9, 2019 · Service Bulletin/Repair Instructions
    Communication to assist the field with service vibration issues on DTNA vehicles
  • 19-011WP Sep 4, 2019 · Service Bulletin/Repair Instructions
    Warranty Policy Letter to communicate Detroit Return Changes
  • 19-010WI Sep 3, 2019 · Service Bulletin/Repair Instructions
    Warranty Information Letter updated to communicate warranty system updates.
  • 0609-19 Aug 7, 2019 · Service Bulletin/Repair Instructions
    Service Information Bulletin for Symptom Diagnostics - Fluid in the Aftertreatment - Diesel Fuel Contamination.
  • SPN 3563 / FMI 2 Aug 7, 2019 · Service Bulletin/Repair Instructions
    HDEP GHG17 engines are not equipped with turbo wastegates. Steps in this troubleshooting involving wastegates were removed.
  • 19TS-6 Aug 7, 2019 · Service Bulletin/Repair Instructions
    The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face…
  • 19TL-9 Aug 7, 2019 · Service Bulletin/Repair Instructions
    DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measuremen…
  • 18SP726Rev Aug 7, 2019 · Service Bulletin/Repair Instructions
    This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
  • 19-008WI Aug 7, 2019 · Service Bulletin/Repair Instructions
    Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.
  • DOC-1034452 Aug 5, 2019 · Service Bulletin/Repair Instructions
    Training Solution created by DTNA to provide guidance to customers when searching for service information for components and systems not owned by Daimler Trucks North America (DTNA).
  • DOC-1034433 Aug 5, 2019 · Service Bulletin/Repair Instructions
    Service Solution provided to customers regarding certain FCCC coaches may have difficulty keeping steer axle wheels straight during front end alignment procedure.
  • 19-009WI Aug 5, 2019 · Service Bulletin/Repair Instructions
    Warranty Information Letter - Expanded guidelines for paint-related claims sent out to Freightliner, Western star, Thomas Built Bus, Export and Direct warranty customers
  • 18SP725Rev Aug 7, 2019 · Service Bulletin/Repair Instructions
    This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
  • ICI19-028 FL788 May 24, 2019 · Service Bulletin/Repair Instructions
    FCCC Motorhome Chassis Rear PDMs recall bulletin
  • FL788 FCCC May 24, 2019 · Service Bulletin/Repair Instructions
    FCCC Motorhome Chassis Rear PDMs recall bulletin
  • FL788 May 17, 2019 · Service Bulletin/Repair Instructions
    FCCC Motorhome Chassis Rear PDMs recall bulletin
  • SF574 Mar 18, 2019 · Service Bulletin/Repair Instructions
    Field Service Campaign- Adaptive Cruise Control Software Update
  • MT Park Brake Ca Dec 10, 2018 · Service Bulletin/Repair Instructions
    MT Park Brake Cable Rub letter
  • FL794 Dec 4, 2018 · Service Bulletin/Repair Instructions
    FL794 Brake Caliper Mounting Bolts Dealer Bulletin
Source: NHTSA manufacturer communications files.