Model year

2020 Fccc XCM

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recall campaigns covering this model year454k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 Fccc XCM by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

4 recall campaigns cover the 2020 Fccc XCM

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 Fccc XCM
CampaignFiledSubjectComponentVehiclesRemedy
21V00H000Dec 23, 2021Rear mounted Power Distribution Module (PDM) may have internal damage, which could result in the rear marker lights, brake lights, or turn signals…Lighting24,869Repair or modification
21V-921Nov 23, 2021Tire valve stem extension for the inner wheel may come into contact with the outer wheel rim opening and become damagedTires16,676Repair or modification
20V-529Sep 1, 2020Daimler Trucks North America LLC (DTNA) is recall certain 2018-2019 Freightliner Custom Chass XCL, 2018-2021 Freightliner XCM chassis, XCS Chassis…Tires10,359Part replacement
20V-127Mar 3, 2020Brake caliper mounting bolts may have been insufficiently tightenedBrakes2,585Repair or modification
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2020 Fccc XCM

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    Service bulletins

    61 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

    • WI24-019 Nov 11, 2024 · Warranty Program/Extension
      Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
    • CXA_10_17_CARB Truck Chec Oct 17, 2024 · Other
      CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
    • ICI24-006 Feb 20, 2024 · Service Bulletin/Repair Instructions
      Important Campaign Information letter for FL974 - Revised Bulletin & Population
    • FL974 Feb 20, 2024 · Service Bulletin/Repair Instructions
      Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been ad…
    • FL974 Jan 19, 2024 · Service Bulletin/Repair Instructions
      Emissions Recall: Cummins DEF Sensor Shortage
    • 511452 Apr 7, 2022 · Service Bulletin/Repair Instructions
      FCCC X-Line chassis, equipped with a certain rear mounted Power Distribution Module (PDM), may experience cracked internal solder joints, which after a period of vehicle use may lead to intermittent open circuits, in which the rear marker lights, brake ligh…
    • SF644 Mar 23, 2022 · Service Bulletin/Repair Instructions
      Field Service Campaign for FCCC XC Valor Tire Pressure Monitoring System (TPMS)
    • SF637 Nov 23, 2021 · Service Bulletin/Repair Instructions
      Field Service Campaign for FCCC Viper Low Voltage Display. In a low voltage condition, the instrument panel (IP) display may not come on when turning on ignition leaving drivers without a functioning instrument panel. This would only occur at startup and th…
    • ICI21-033 Nov 3, 2021 · Service Bulletin/Repair Instructions
      Important Campaign Information Letter for SF637 - Campaign on Hold. This letter is to inform you that campaign SF637, FCCC Viper Low Voltage Display, will be on hold as of today Friday, 11/12/2021. The attached owner letter was mailed 11/02/2021 and the cam…
    • SF617 Mar 16, 2021 · Service Bulletin/Repair Instructions
      Field Service Campaign for FCCC XC Orscheln Shift Actuator Software Update. Certain FCCC XC chassis have a shift actuator which may not downshift when requested. The shift actuator will receive a software update to ensure proper downshifting.
    • WP21-007 Mar 22, 2021 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
    • 21OEM-06 Feb 19, 2021 · Service Bulletin/Repair Instructions
      Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest …
    • ICI21-003 Feb 15, 2021 · Service Bulletin/Repair Instructions
      Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers a…
    • WI21-006 Feb 15, 2021 · Service Bulletin/Repair Instructions
      Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
    • WI21-005 Feb 15, 2021 · Service Bulletin/Repair Instructions
      Warranty Information Letter for Body Builder/Truck Equipment Manufacturer Demonstration Program.
    • WI20-014R Feb 8, 2021 · Service Bulletin/Repair Instructions
      Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimi…
    • SBU35-012 Dec 23, 2020 · Service Bulletin/Repair Instructions
      FCCC Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring wi…
    • WP20-018R Dec 8, 2020 · Service Bulletin/Repair Instructions
      Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Re…
    • WP20-018 Dec 7, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot pa…
    • SS1034491 Oct 13, 2020 · Service Bulletin/Repair Instructions
      Service Solution for False DEF Fault Codes on chassis with Cummins engines. Symptoms are various active and inactive fault codes for DEF Quality or DEF level. The issue could be caused by the coolant hoses swapped at the bulkhead fittings, thru the frame ra…
    • SBU54-056 Oct 27, 2020 · Service Bulletin/Repair Instructions
      Freightliner Custom Chassis Service Bulletin for When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues. When troubl…
    • TechTalk4725 Sep 22, 2020 · Service Bulletin/Repair Instructions
      Tech Talk discussion about power steering fluid.
    • ICI20-022R Aug 11, 2020 · Service Bulletin/Repair Instructions
      Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built …
    • ICI20-022 Aug 3, 2020 · Service Bulletin/Repair Instructions
      Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customerÃÂâÃÂÃÂÃÂÙs location to perform a recall or field service campaign.
    • WI20-014 Aug 3, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize proce…
    • WI20-012 Aug 3, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
    • 20OEM-05 Jul 27, 2020 · Service Bulletin/Repair Instructions
      OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
    • 20CSA-10 Jul 27, 2020 · Service Bulletin/Repair Instructions
      Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLinkÃÂÃÂÃÂî 8.12 Standard and Professional is available to download from the Detroit Diesel server.
    • 20CSA-09 Jul 23, 2020 · Service Bulletin/Repair Instructions
      Customer Service Announcement for DiagnosticLink Software Update Reminder. Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors, incomplete progr…
    • 20OEM-04 Jun 25, 2020 · Service Bulletin/Repair Instructions
      OEM and distributor announcement for Running Change to ACM Software for MY2020. There is an upcoming running change (RC1) for ACM software that will be installed when OEMs or distributors program with DiagnosticLink. The hardware part number for the ACM mod…
    • 20CSA-08 Jun 10, 2020 · Service Bulletin/Repair Instructions
      Customer Service Announcement for Release of DiagnosticLink 8.12. On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to DiagnosticLink 8.12 at…
    • WI20-008 Apr 27, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeT…
    • WP20-007 Apr 23, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be…
    • WP20-006 Apr 23, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Author…
    • WP20-005 Apr 22, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Part…
    • 20CSA-04 Mar 20, 2020 · Service Bulletin/Repair Instructions
      Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLink® 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
    • 03.2020 Campaign Mar 17, 2020 · Service Bulletin/Repair Instructions
      Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers.
    • WP20-002 Mar 17, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before …
    • 20TS-02 Mar 5, 2020 · Service Bulletin/Repair Instructions
      Technical Service Letter for DD Platform Heavy Duty, Metal in the Oil and Oil Filter. Some engine component failures can cause metallic debris to circulate throughout the engine lubrication system. Although the oil filter will capture most of this debris, s…
    • 20CSA-03 Mar 5, 2020 · Service Bulletin/Repair Instructions
      Customer Service Announcement saying that Service Pack (SP) 2 for Diagnostic Link 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
    • SBU54-048 Feb 14, 2020 · Service Bulletin/Repair Instructions
      Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
    • WP20-001REV Feb 14, 2020 · Service Bulletin/Repair Instructions
      Revision to a Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for some…
    • 20CSA-02 Jan 31, 2020 · Service Bulletin/Repair Instructions
      Customer Service Announcement reminding service locations to update their DiagnosticLink software. To maintain access to the Detroit server, all DiagnosticLink computers must be updated with the current version of DiagnosticLink software. all DiagnosticLink…
    • 20CSA-01 Jan 31, 2020 · Service Bulletin/Repair Instructions
      Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a 60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of a major change t…
    • WP20-001 Jan 20, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for some supplier-supp…
    • WI19-022 Jan 2, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
    • WP19-019 Nov 19, 2019 · Service Bulletin/Repair Instructions
      Warranty Policy letter announcing service locations have 90 calendar days from delivery to open a repair order which Identifies and addresses discrepancies from the sales order.
    • 19TS-4REV Oct 28, 2019 · Service Bulletin/Repair Instructions
      Technical Service Letter Revision on heavy duty coolant oil module and oil filter change. Older modules will not be compatible with newer module.
    • 19TL-20 Oct 25, 2019 · Service Bulletin/Repair Instructions
      Tool Letter for DAVCO Shop Pro FXP 95-230V compatible for Australia Electrical Systems.
    • 19TL-19 Oct 25, 2019 · Service Bulletin/Repair Instructions
      Tool Letter for DAVCO Shop Pro FXP 95-230V compatible for Chile and Italy Electrical Systems
    • DOC-1034491 Sep 30, 2019 · Service Bulletin/Repair Instructions
      Service Solution to fix fault codes for DEF quality or DEF level
    • 19TL-10 NVH Sep 9, 2019 · Service Bulletin/Repair Instructions
      Communication to assist the field with service vibration issues on DTNA vehicles
    • 19-011WP Sep 4, 2019 · Service Bulletin/Repair Instructions
      Warranty Policy Letter to communicate Detroit Return Changes
    • 19-010WI Sep 3, 2019 · Service Bulletin/Repair Instructions
      Warranty Information Letter updated to communicate warranty system updates.
    • SPN 3563 / FMI 2 Aug 7, 2019 · Service Bulletin/Repair Instructions
      HDEP GHG17 engines are not equipped with turbo wastegates. Steps in this troubleshooting involving wastegates were removed.
    • 19TS-6 Aug 7, 2019 · Service Bulletin/Repair Instructions
      The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face…
    • 19TL-9 Aug 7, 2019 · Service Bulletin/Repair Instructions
      DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measuremen…
    • DOC-1034452 Aug 5, 2019 · Service Bulletin/Repair Instructions
      Training Solution created by DTNA to provide guidance to customers when searching for service information for components and systems not owned by Daimler Trucks North America (DTNA).
    • 19-009WI Aug 5, 2019 · Service Bulletin/Repair Instructions
      Warranty Information Letter - Expanded guidelines for paint-related claims sent out to Freightliner, Western star, Thomas Built Bus, Export and Direct warranty customers
    • FCCC XCM Feb 28, 2019 · Service Bulletin/Repair Instructions
      FCCC XCM Tag Axle Suspension Bracket
    Source: NHTSA manufacturer communications files.