Complaints over time
Complaints about the 2016 Fccc XCR peaked in 2020, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model yearDo not driveRemedy pending
2016 Fccc XCR
Other, diesel, 6x2, built in United States. Owner complaints on file from Nov 11, 2020 to Aug 19, 2021.
Recall campaigns covering this model year1074k vehicles or units across those campaigns
Owner complaints22.0 times the median 2016 other
Severity index0.02016 others average 9.6
First 24 months0Complaints in its first two years
Components
50% of complaints about the 2016 Fccc XCR name engine and cooling
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
10 recall campaigns cover the 2016 Fccc XCR
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V00H000 | Dec 23, 2021 | Rear mounted Power Distribution Module (PDM) may have internal damage, which could result in the rear marker lights, brake lights, or turn signals… | Lighting | 24,869 | Repair or modification |
| 20V-404 | Jul 14, 2020 | Rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake… | Lighting | 16,776 | Part replacement |
| 18V-582 | Aug 31, 2018 | Rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake… | Lighting | 12,311 | Remedy pending |
| 18V-163 | Mar 12, 2018 | Power steering hose on the affected vehicles may be routed incorrectly, and, as a result, the hose may rub against the power stud on the starter… | Steering | 9,480 | Repair or modification |
| 17V-451 | Jul 17, 2017 | Battery cable mounting bracket may not have been installed correctly, as a result, the improperly routed and clipped battery cable can contact the… | Electrical system | 1,308 | Inspection |
| 16V-809 | Nov 7, 2016 | Power steering hose on the affected vehicles may be routed incorrectly, and, as a result, the hose may rub against the power stud on the starter… | Steering | 1,827 | Repair or modification |
| 16V-654 | Sep 12, 2016 | On certain motorhome chassis built with a heavier, adjustable, straight foot pedal, the brake activation signal to certain towed devices may not… | Brakes | 1,881 | Repair or modification |
| 16V-366 | May 26, 2016 | Boxes were manufactured using incorrect internal spacers that can cause premature wear in the connection between the steering wheel and the front axleDo not drive | Steering | 1,385 | Part replacement |
| 16V-327 | May 19, 2016 | Incomplete vehicle document (IVD) labels incorrectly list the tire pressures as 130 psi in the steer and tag axle positions rather than the… | Equipment | 727 | Label or owner notice |
| 16V-204 | Apr 11, 2016 | On certain motorhome chassis built with a heavier, adjustable, offset, foot pedal, the brake activation signal to certain towed devices may not… | Brakes | 2,989 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Fccc XCR
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Aug 19, 2021Failure Jul 26, 202119,200 milesDuncan, OKEngine
The contact owns a 2016 Freightliner XC-S. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed with needing the SCR (Selective Catalytic Reduction) temperature sensor replaced. The vehicle was repaired however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 19,200.
NHTSA complaint 11429753 - Filed Nov 11, 2020Failure Nov 7, 202016,152 milesOlney, MDExterior lighting
THE HEADLIGHTS ONLY OPERATE LOW BEAM OR HIGHBEAM. IT IS SUPPOSED TO OPERATE BOTH LOW AND HIGHBEAMS TOGETHER WHEN I SWITCH FROM LOW TO HIGH BEAMS
NHTSA complaint 11374107
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- AQ18002 Audit query, Lighting
Daimler Trucks North America Recalls
Opened Apr 23, 2018, closed Jul 11, 2024
Source: NHTSA ODI investigations file.
Service bulletins
166 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- WI24-019 Nov 11, 2024 · Warranty Program/Extension
Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates - CXA_10_17_CARB Truck Chec Oct 17, 2024 · Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. - ICI24-006 Feb 20, 2024 · Service Bulletin/Repair Instructions
Important Campaign Information letter for FL974 - Revised Bulletin & Population - FL974 Feb 20, 2024 · Service Bulletin/Repair Instructions
Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been ad… - FL974 Jan 19, 2024 · Service Bulletin/Repair Instructions
Emissions Recall: Cummins DEF Sensor Shortage - 511452 Apr 7, 2022 · Service Bulletin/Repair Instructions
FCCC X-Line chassis, equipped with a certain rear mounted Power Distribution Module (PDM), may experience cracked internal solder joints, which after a period of vehicle use may lead to intermittent open circuits, in which the rear marker lights, brake ligh… - SS1032974 Jul 11, 2017 · Service Bulletin/Repair Instructions
SS 1032974 High Oil Pressure on 2017 DTNA Vehicles Instrument Cluster Display - WP21-007 Mar 22, 2021 · Service Bulletin/Repair Instructions
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims. - WI21-004 Feb 1, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12… - 21OEM-06 Feb 19, 2021 · Service Bulletin/Repair Instructions
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest … - ICI21-003 Feb 15, 2021 · Service Bulletin/Repair Instructions
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers a… - WI21-006 Feb 15, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines. - WI20-014R Feb 8, 2021 · Service Bulletin/Repair Instructions
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimi… - SBU35-012 Dec 23, 2020 · Service Bulletin/Repair Instructions
FCCC Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring wi… - WP20-018R Dec 8, 2020 · Service Bulletin/Repair Instructions
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Re… - WP20-018 Dec 7, 2020 · Service Bulletin/Repair Instructions
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot pa… - FP54-900 Dec 6, 2020 · Service Bulletin/Repair Instructions
Freightliner Parts Technical Bulletin for Power Distribution Module (PDM) Dealer Inventory Check. - SS1034491 Oct 13, 2020 · Service Bulletin/Repair Instructions
Service Solution for False DEF Fault Codes on chassis with Cummins engines. Symptoms are various active and inactive fault codes for DEF Quality or DEF level. The issue could be caused by the coolant hoses swapped at the bulkhead fittings, thru the frame ra… - SBU54-056 Oct 27, 2020 · Service Bulletin/Repair Instructions
Freightliner Custom Chassis Service Bulletin for When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues. When troubl… - TechTalk4725 Sep 22, 2020 · Service Bulletin/Repair Instructions
Tech Talk discussion about power steering fluid. - ICI20-022R Aug 11, 2020 · Service Bulletin/Repair Instructions
Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built … - ICI20-022 Aug 3, 2020 · Service Bulletin/Repair Instructions
Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customerÃÂâÃÂÃÂÃÂÙs location to perform a recall or field service campaign. - WI20-014 Aug 3, 2020 · Service Bulletin/Repair Instructions
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize proce… - WI20-012 Aug 3, 2020 · Service Bulletin/Repair Instructions
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual. - 20OEM-05 Jul 27, 2020 · Service Bulletin/Repair Instructions
OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations. - 20CSA-10 Jul 27, 2020 · Service Bulletin/Repair Instructions
Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLinkÃÂÃÂÃÂî 8.12 Standard and Professional is available to download from the Detroit Diesel server. - 20CSA-09 Jul 23, 2020 · Service Bulletin/Repair Instructions
Customer Service Announcement for DiagnosticLink Software Update Reminder. Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors, incomplete progr… - 20CSA-08 Jun 10, 2020 · Service Bulletin/Repair Instructions
Customer Service Announcement for Release of DiagnosticLink 8.12. On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to DiagnosticLink 8.12 at… - WI20-008 Apr 27, 2020 · Service Bulletin/Repair Instructions
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeT… - WP20-007 Apr 23, 2020 · Service Bulletin/Repair Instructions
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be… - WP20-006 Apr 23, 2020 · Service Bulletin/Repair Instructions
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Author… - WP20-005 Apr 22, 2020 · Service Bulletin/Repair Instructions
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Part… - 20CSA-04 Mar 20, 2020 · Service Bulletin/Repair Instructions
Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLink® 8.11 Standard and Professional will be available for download from the Detroit Diesel server. - 03.2020 Campaign Mar 17, 2020 · Service Bulletin/Repair Instructions
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers. - WP20-002 Mar 17, 2020 · Service Bulletin/Repair Instructions
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before … - SBU54-048 Feb 14, 2020 · Service Bulletin/Repair Instructions
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced. - 20CSA-01 Jan 31, 2020 · Service Bulletin/Repair Instructions
Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a 60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of a major change t… - WI19-022 Jan 2, 2020 · Service Bulletin/Repair Instructions
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems - DOC-1034491 Sep 30, 2019 · Service Bulletin/Repair Instructions
Service Solution to fix fault codes for DEF quality or DEF level - 19TL-15 Sep 27, 2019 · Service Bulletin/Repair Instructions
Tool Letter for ICC5 Programming Cable - D18M2-REV 1 Sep 4, 2019 · Service Bulletin/Repair Instructions
Field Service Campaign for reprogramming and engine label replacement on DD13 engines for certain MCI vehicles - 19-010WI Sep 3, 2019 · Service Bulletin/Repair Instructions
Warranty Information Letter updated to communicate warranty system updates. - SPN 3563 / FMI 2 Aug 7, 2019 · Service Bulletin/Repair Instructions
HDEP GHG17 engines are not equipped with turbo wastegates. Steps in this troubleshooting involving wastegates were removed. - 19TS-6 Aug 7, 2019 · Service Bulletin/Repair Instructions
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face… - 19TL-9 Aug 7, 2019 · Service Bulletin/Repair Instructions
DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measuremen… - 19-008WI Aug 7, 2019 · Service Bulletin/Repair Instructions
Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts. - DOC-1034452 Aug 5, 2019 · Service Bulletin/Repair Instructions
Training Solution created by DTNA to provide guidance to customers when searching for service information for components and systems not owned by Daimler Trucks North America (DTNA). - 19-009WI Aug 5, 2019 · Service Bulletin/Repair Instructions
Warranty Information Letter - Expanded guidelines for paint-related claims sent out to Freightliner, Western star, Thomas Built Bus, Export and Direct warranty customers - 18SP725Rev Aug 7, 2019 · Service Bulletin/Repair Instructions
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine. - ICI19-028 FL788 May 24, 2019 · Service Bulletin/Repair Instructions
FCCC Motorhome Chassis Rear PDMs recall bulletin - FL788 FCCC May 24, 2019 · Service Bulletin/Repair Instructions
FCCC Motorhome Chassis Rear PDMs recall bulletin - FL788 May 17, 2019 · Service Bulletin/Repair Instructions
FCCC Motorhome Chassis Rear PDMs recall bulletin - FL741 Sep 13, 2017 · Service Bulletin/Repair Instructions
FL741 FCCC XCR Chassis Battery Cables - ICI18-032 FL788- Oct 19, 2018 · Service Bulletin/Repair Instructions
Interim Recall Notice FL788- FCCC Motorhome Chassis Rear PDM?s - FL762 Apr 1, 2018 · Service Bulletin/Repair Instructions
FL762 FCCC Motorhome Power Steering Hose Routing - FL727 Feb 1, 2017 · Service Bulletin/Repair Instructions
FL727 FCCC Motorhome Power Steering Hose Routing - ICI17-004 Feb 24, 2017 · Service Bulletin/Repair Instructions
FL727 Second Revised Bulletin - fsbu42020 Feb 1, 2018 · Service Bulletin/Repair Instructions
fsbu42020 Diagnostic de fuite d'air - FL762 Apr 1, 2018 · Service Bulletin/Repair Instructions
FL762 FCCC Motorhome Power Steering Hose Routing - Light Bar Oct 25, 2017 · Service Bulletin/Repair Instructions
Light Bar Control Unit Software Updates
Source: NHTSA manufacturer communications files.