2025 Ford Escape Hybrid

1 complaint on file, page 1 of 1.

1. Filed Aug 19, 2026Failure Aug 18, 2026Salt Lake City, UTFuel/propulsion system

   On XXX at approximately 2:45pm MDT I was traveling on XXX in [XXX]. I had approximately a quarter tank of gas. I received a low fuel alert, stating 50 miles to empty. My plan was to stop at the next exit approximately 10 miles away. However, over approximately the next minute, the distance to empty rapidly decreased to 0, at which point the vehicle stopped moving while in the right lane of traffic. I could not re-start the car. It would not move out of park into gear. After several minutes sitting stalled in the lane of travel, I was able to get the vehicle started for a few seconds to move to the shoulder. The gas gauge still showed 1/4 tank but at the same time, there was an alert that said 0 miles to empty. In the Ford app, it showed a fuel level of 21% and 0 miles to empty. I had to contact a company who came and poured two gallons of gas into the vehicle for $180.00. At this point I was able to safely make it to the gas station to fill up. I noted that the vehicle took 10 gallons of gas. The tank is 14.3 gallons. That confirms that I did still have 2 gallons in the tank (which would be about 50 miles) plus the two gallons from the tow company. I was not out of gas. There was an error in the Ford app that said “The Hybrid Powertrain Control Module has disabled the gasoline engine function due to an additional concern being detected”. Images of the driver gauges and Ford app readings, along with the high voltage warning are attached. After filling up, the Ford app was still incorrect - it said it was 31% full with 117 miles to empty even though I had just filled it up - and the physical gauge on the dash showed full with 379 miles to empty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11757994