SUV, electric, AWD/All-Wheel Drive, built in Mexico. Owner complaints on file from Jan 28, 2023 to Sep 22, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-582 | Sep 9, 2026 | Battery energy control module software may cause an incorrect state of charge to display in the vehicle, or lead to an increased risk of a high… | Electrical system | 86 | Software update |
| 26V-487 | Jul 28, 2026 | Rear side quarter window glass trim may be improperly secured, which can allow it to detach | Structure | 86,543 | Part replacement |
| 26V-417 | Jun 30, 2026 | Rear differential pinion shaft may fracture | Powertrain | 42,784 | Part replacement |
| 25V-404 | Jun 13, 2025 | In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door,… | Electrical system | 197,432 | Software update |
| 25V-315 | May 9, 2025 | Software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse | Back-over prevention | 1,076,138 | Software update |
| 24V-594 | Aug 9, 2024 | Front windshield wiper motor may become inoperative, causing the wipers to fail | Visibility and wipers | 86,852 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
123 complaints on file, page 1 of 7.
On almost all Mustang Mach-E vehicles, a loose or faulty cable connection which runs to the forward facing camera in the rear-view mirror housing causes error messages to suddenly display on the dashboard screen. Generally, the driver will receive a "Front Camera Fault – Service Required" error message, in addition to a "Pre-Collision Assist Not Available" error message, also followed by an error message indicating that lane centering is also no longer functioning. All of this occurs after the vehicle travels over a harsh imperfection/bump in the road pavement, or in my case, every time I drive over railroad track crossings. I have seen so many reports of owners receiving this exact same issue, and everyone says the same thing: when this issue begins to occur, the vehicle will disable all of these safety features for about 30 seconds or less, and then all of the systems will reactivate like normal. Many owners state that eventually these errors become permanent, which causes all of these safety systems in the vehicle to become PERMANENTLY disabled, until the vehicle is brought into a dealership service center. If the vehicle is still within the 3-year/36,000 mi factory warranty, Ford will replace the coaxial cable running to the camera at no charge to the vehicle owner. However, as many owners have stated, if their vehicle is beyond the factory warranty, the vehicle owner usually is forced to pay for the repair out of pocket, which seems to range anywhere between $1,000 and $4,000. The reason I am reporting this matter is because I believe this is a major safety concern. When the front camera fault appears on the driver's display, the vehicle automatically disables many of the safety systems, including the ability for the vehicle to avoid a collision by bringing the vehicle to a stop. Because this is a major safety concern, I believe that NO Mustang Mach-E owner should be forced to pay for this repair out of pocket, and I believe that this should be a recall.
NHTSA complaint 11766238See attached document for complaint.
NHTSA complaint 11764752Multiple intermittent electrical/software malfunctions in my Ford Mustang Mach-E, one of which poses an acute safety risk. STEERING WHEEL BUTTON / UNCOMMANDED ACCELERATION: A button on the steering wheel, when pressed, causes the vehicle to suddenly accelerate to a high speed with no corresponding throttle input from me, and speed cannot be immediately brought back under control. This creates a serious risk of collision to myself, passengers, and other road users. DOOR LATCH: A door does not open fully ("bounce open") as designed. This matches Ford recall 25V404, covering doors that may fail to open, potentially trapping an occupant during an emergency exit. ALARM SYSTEM: Alarm is either overly sensitive (false triggers) or fails to trigger when it should — an inconsistent fault suggesting an underlying electrical issue. DISPLAY SCREEN: Center/instrument screen intermittently goes black while driving, temporarily removing visibility of speed, warnings, and camera views. REAR SOUND BAR: Rear-seat speaker intermittently stops working. Not itself a safety risk, but suggests a broader wiring/electrical fault affecting several systems at once. Component available for inspection: Yes, upon request. Reproduced/confirmed by dealer or independent shop: UNKNOWN. I have called the dealer twice and been unable to reach anyone to schedule diagnostic service. Inspected by manufacturer, police, or insurance: UNKNOWN. No inspection has occurred yet. Warning lamps/messages before failures: UNKNOWN. No consistent warning appeared beforehand; symptoms occur intermittently without advance alert.
NHTSA complaint 11763821Impacts: Electric system software & fools/locks/linegae. The EV vehicle has suffered a catastrophic, complete failure of its central software architecture, specifically impacting the APIM module and RDS system. Ford's internal In-Vehicle Technology (IVT) records confirm this failure originated in December 2025 while vehicle was fully under its 3-year bumper-to-bumper warranty. Because vehicle's underlying diagnostic and software infrastructure is completely frozen in an unresolved "updating" loop, the vehicle's onboard diagnostic tools are entirely incapable of reading or reporting critical hardware and structural component failures. Initial service was May 26. This software failure has caused severe, active safety hazards. In July 2026, the driver-side door latch completely failed to secure. Because software is bricked, no diagnostic code or dashboard warning was generated. As a 100% disabled driver, I was forced to drive 35 minutes home from an oncology medical appointment physically holding the driver’s door shut at speed on public roads to prevent it from swinging open. Furthermore, vehicle's network connectivity has completely shut down while driving on 3 separate occasions. During door latch failure, I was trapped in a rural area with zero cellular service. Because onboard telematics and modem systems are frozen and failing to receive critical safety patches, vehicle's SOS Post-Crash Alert System and tracking telemetry are severely compromised. If an accident or ejection had occurred due to the door latch failure, emergency services would have had no automated tracking link. Ford has failed to repair this after multiple extended dealer stays and has admitted through their IVT department that vehicle is unfixable due to massive never before seen software failure via standard service and requires manufacturer buyback. Dealer files att show no vehicle updates since Feb 2026 tho IVT confirmed May 28 not updates since Dec 2025 from Ford known software glitch.
NHTSA complaint 11762679My 2023 Ford Mustang Mach-E GT experienced a sudden electronic parking brake failure. The vehicle displayed a parking brake fault warning, and the electronic parking brake became stuck in the engaged position and would not release despite repeated attempts and restarting the vehicle. The failure completely immobilized the vehicle and required Ford Roadside Assistance to tow it to an authorized Ford dealership. The Ford dealer diagnosed the issue in writing as: “REAR EPB HARNESS CORRODED; STARTING TO CORRODE ON RR AS WELL; RECOMMEND REPLACING BOTH REAR PIGTAILS WITH UPDATED STYLE.” The dealer therefore found corrosion affecting the electronic parking brake wiring on one rear side and corrosion beginning on the other side. Both rear EPB pigtails are being replaced with an updated-style component. This failure appears substantially similar to the electronic parking brake wiring/connector issue Ford previously identified in Customer Satisfaction Program 22P31 for certain earlier Mustang Mach-E vehicles. Ford's documentation for 22P31 states that damage to the EPB wiring can result in a parking brake malfunction and, in some cases, an inability to disengage the parking brake. My 2023 vehicle is apparently not included in that program despite experiencing a very similar failure mode. I am submitting this complaint because corrosion of the electronic parking brake wiring on a relatively new vehicle resulted in the parking brake becoming permanently engaged and the vehicle being completely immobilized. The dealer also found corrosion developing on the opposite-side EPB wiring and recommended replacement of both sides with updated-style pigtails. I believe NHTSA should evaluate whether this EPB wiring/connector corrosion condition extends to 2023 Mustang Mach-E vehicles beyond the population originally identified by Ford.
NHTSA complaint 11761038Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used. Driver did not intentionally steer the vehicle from the roadway.
NHTSA complaint 11759415Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used. Driver did not intentionally steer the vehicle from the roadway.
NHTSA complaint 11759414We recently brough the Mach E in for a recall of the rear camera. We mention the front camera alerts. They said due to safety concerns, sometime when the back camera goes out it affects all cameras. When we picked up the car, they told use that the front camera, which controls active cruise control, self-driving and emergency stopping is not covered under the recall. How can this not be a safety issue. The cost to fix it is over $4000. Please let me know if there are any upcoming recalls. Thanks!
NHTSA complaint 11758524There was a message " Motor coolant over temperature '' popped up on 05/21/2026. Sent the car to Ford dealership for diagnosing it .Found out there was a big hole on the Motor casing . Told them, there was a crash on 04/14/2026. After diagnosing ,they did not know what caused the issue. We resubmitted the case to AAA insurance company for the sub-claim, they told me that the issue was not related to the previous crash . On the ford side, Car warranty did not cover the replacement of motor case and the repair cost. But it is really the quality issue of the part ( the casing of the motor)made by the Ford company.
NHTSA complaint 11753491In the event of a differential pinion shaft failure, the customer may experience a loss of motive power and/or unintended vehicle movement with Park requested if the parking brake is not applied. A loss of motive power or unintended vehicle movement increases the risk of a crash
NHTSA complaint 11753161Vehicle in question had problems since day. One computer was affected was never fixed. Many problems ended up in agency for repairs a total of 9 1/2 months and I’ve only have a three year lease on the vehicle and have not been able to use it fully because of electrical and further issues. Litigation found with my attorneys and Ford attorneys, that the vehicle had multiple problems and was issued by a judge, repayment and penalties.
NHTSA complaint 11746355While I was driving the brakes did not work. I had to slam on the brakes in order to stop the car. The back portion of the car then skid. The following warnings were sent to the phone and appeared on the dashboard as well. There were more on the dashboard but since I was driving I focused on trying to maneuver the car and not reading the dashboard. Not knowing what happened I continued to drive to duplicate the issue. The brakes were consistently only working when slamming on the brakes (and skidding). There was no traffic, allowing us to rely on driving slow speeds and letting the car to come to natural stops. We took it to the dealership immediately who were unable to duplicate. They diagnosed it as a network overload and attempted to release the car back to us. Currently working with a Ford Advocate as a Network Overload will shut our brakes off again. It's just a matter of when. Which is why they can't duplicate it. They can't predict when the Ford Network that communicates to the MachE braking mechanism will overload again. Powertrain malfunction/Reduced power Powertrain system fault Anti brake fault Anti lock brake system fault Brake system Fault Service brakes Electronic Parking Brake Hill start assist warning Hill start assist fault Pre collision assist not available Collision assist unavailable
NHTSA complaint 11741403Had a warning on my vehicle that said Electric Park Brake fault. Prior year vehicles had this issue that resulted in a recall. When the warning light came on the dealership was able to get the car in and fix it immediately.
NHTSA complaint 11739947Upon hitting moderate bumps the Front Camera faults causing the collision Assist to malfunction suddenly turning off any other driving assists , even if already active such as Cruise Control, lane keeping and departure. There are many examples of the same issues happening on dedicated forums to the Mach E. TSB 23-2155 was issued but are not covered on models that are or of warranty.
NHTSA complaint 11732789The vehicle parking brake engaged as expected when parked, but would not disengage. Vehicle became inoperable and required a tow to the Ford Dealership. Ford confirmed the cause of the issue was related to a wiring fault, similar to the 2021 and 2022 model years which resulted in Ford issuing Customer Satisfaction Program 22P31. In addition, this failure caused the brake booster module to fail preventing the parking brake from engaging correctly after the wiring was repaired.
NHTSA complaint 11730920After parking the vehicle, when returning to the vehicle the parking brake would not disengage. The computer reported Parking Brake Fault Service Immediately. Vehicle was not able to be moved and required a tow to the shop as a result. The vehicle is currently being serviced, but speaking with the dealership this is somewhat of a known issue. There were no symptoms or warning signs prior to this. The only potential safety issue about this could have been if the vehicle was parked in an unsafe area and unable to be moved.
NHTSA complaint 11728585I was backing out of a parking spot in a strip mall, when I changed the gear to Drive, and moved forward by a foot. I felt a bump, as I appeared to have hit some obstruction on the left underside of the vehicle (likely a low curb/island). After that, I lost control of the vehicle - the car accelerated very hard, and I tried to stop the car, but it was not responding to my brake input. I crashed into a stationary vehicle, which deflected my car to a storefront wall. The total distance travelled from when the sudden acceleration started to the crash against the wall, was probably 20 - 30 feet (and not in a straight line). But the impact was severe enough to have deployed the air bags and the car is considered totalled. Besides the sudden acceleration which did not happen on my input, and the inability of the car to stop based on my brake input, neither did the Forward Collision Warning go off, nor did the Automatic Emergency Braking turn on, to prevent the crash.
NHTSA complaint 11725399Parking brake fault service required, release parking brake messages when brake is not engaged.
NHTSA complaint 11721347Electronic parking brake failure after Massachusetts snow storms and salt. Car is currently at dealership so yes it’s available for inspection at Sentry Ford Medford MA. Yes it’s been reproduced. I was lucky it did not fail engaged so I was able to drive it. Early production 2023 but ford did not recall this model year. Same problem as csp 22p31. Ford currently is not covering this repair even just 500 miles over factory warranty even though all model years around it have the recall. As for the automatic emergency braking it may stop you very short, and hitting the pedal does not override the braking system. Car jerks and seems confused in this situation. I keep turning it off, but the car keeps putting it back on against my wishes. Extremely concerning as it should stay off.
NHTSA complaint 11719496"Parking Brake Fault - Service Now" warning appeared. Parking brakes locked after stopping vehicle. Dealer diagnosed problem as corroded wiring connector to left rear wheel parking brake motor. Vehicle has 41,000 miles. Vehicle was stuck and could not be moved. If this had occurred in traffic situation a crash could have resulted. Charge to repair was $600 because dealer claimed brake parts are a "wear item".
NHTSA complaint 11715814Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.