Pickup, gasoline, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from May 30, 2025 to Apr 5, 2026.
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3 complaints on file, page 1 of 1.
Hello, I am reporting a safety issue involving my Ford F250 vehicle related to Safety Recall 25S75 (low-pressure fuel pump failure). Approximately one month ago, while driving on the freeway at approximately 65 mph, my vehicle experienced a sudden loss of power. This created a dangerous situation as I was traveling at highway speed and the vehicle became unable to maintain normal operation. The vehicle is now inoperable. The failure is consistent with the condition described in Recall 25S75. This is not a preventative concern — the defect has already occurred and has rendered the vehicle undrivable. I contacted Ford Customer Relations and explained that the failure matches the recall condition. However, my case was closed without resolution, without any determination of responsibility, and without conducting a repair or transportation support. Ford has indicated that the official recall remedy is not yet available. Despite this, I have been told I may be responsible for out-of-pocket repair costs, even though the failure is consistent with an active safety recall. This situation presents both a safety concern and an unreasonable financial burden, as the vehicle cannot be safely operated and no interim remedy or support has been provided. I am requesting that NHTSA review this matter, as the manufacturer is not addressing a recall-related failure that has already occurred and resulted in a loss of power at highway speed. If you need any additional details, please do not hesitate to reach out. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 117292461. Fuel Pump failure occurred September 4th 2025 2. While towing a travel trailer from Raleigh NC to Surf City NC. When the truck stalled we lost all power and power steering and there was no clear path to pull off the single lane road with no shoulder. With a line of vehicle's behind us, including tractor trailers this created very serious safety situation not only for us but other travelers heading toward us and behind us. We were fortunate that the tractor trailer behind us was alert. I was able to restart the vehicle and drive to a safe location. We left the travel trailer at the coast, and returned vehicle to Capital Ford on or about September 9th. So yes, our safety and the safety of other was in serious risk. 3. No the problem has not been reproduced. 4. Yes the dealer, Capital Ford, Inc of Raleigh, NC has inspected and confirmed root cause to be fuel pump recall. 5. As I recall the truck hesitated, check engine light came on, and truck stalled ( unsure if light came on before or after stall) in a very short period of time. I do not recall the exact amount of time but I do recall the hesitation, I told my wife something is not right, engine stalled and we lost all power. Currently it has been 8 months since notification and, for the safety of the driver and other on the road, we have been unable to use vehicle for reason purchased since the incident.
NHTSA complaint 11719543I brought my 2022 F-250 in to Tasca Ford in Seekonk, MA in July 2024 because the camera system was malfunctioning. It would sometimes freeze, or certain cameras would work and others wouldn't, or sometimes choosing a different camera would do nothing and the current camera would stay on the screen and never leave. Sometimes the camera would be a little distorted. Obviously unreliable cameras are annoying, but this can also be dangerous. And sometimes the cameras all worked fine! Tasca replaced a wiring harness and it was covered under warranty. In April 2025, I took the truck back in to Tasca as the camera problems were happening again. Same symptoms as before. They said the fix is to replace the APIM(?) image processing module, and that it would cost $3000 and that I was 6 months out of warranty. They submitted a request to Ford to cover this as a pre-existing condition and it was denied. I contacted Ford today because of the recall "25S49" which covers similar trucks, but not 2022 F-250's. I explained to Ford that my truck is having the exact same symptoms described in the recall. I asked them to extend the recall to my truck. They said they can't do that, and that I should contact NHTSA.
NHTSA complaint 11663897Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.