Van, gasoline, built in Turkey. Owner complaints on file from Sep 12, 2012 to Jan 8, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 12V-374 | Aug 2, 2012 | Wiper arms may not be adequately riveted resulting in incomplete or inconsistent clearing of the windshield and possible detachment of the wiper arm | Visibility and wipers | 16,330 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
26 complaints on file, page 1 of 2.
The contact owns a 2012 Ford Transit Connect. The contact stated that while the vehicle was parked, the contact became aware that the front driver’s and front passenger’s seat belts were damp following a rainstorm. Upon inspection, the contact observed that the door seals on both front doors were allowing water to enter the vehicle, causing the seat belts to become damp. The vehicle was taken to a dealer; however, it was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 116,838.
NHTSA complaint 117097021. The heat shielding around the exhaust system failed to protect the fuel tank from exhaust heat. Heat from the exhaust system melted holes in the fuel tank, causing fuel to leak from the tank. The parts are at the Ford dealer with the vehicle. 2. The fuel tank developed leaks when it melted, causing a risk of fire or explosion. 3. The dealer confirmed that the fuel tank melted and leaked due to heat from the exhaust system. In diagnosing the issue, they refilled the fuel tank and it continued to leak. 4. To my knowledge, the vehicle or components have not been inspected by the manufacturer, police, insurance representatives, or others. My insurance chose not to be involved since it does not fall under "comprehensive" coverage, as there was no theft, vandalism, storm, or animal damage. 5. The vehicle waring lamps did not indicate the melting of the fuel tank or the leak. I was not aware that there was damage to the fuel tank or a fuel leak at the time. The vehicle simply ceased to run and would not start. I was towed to a Ford dealership. A week later the dealership called to inform me that they had added fuel to the tank to diagnose the starting issue, but were still unable to start, and wanted to replace the fuel pump. I explained that the tank had been filled only about 80 miles before, so there was some issue. Another week later, the dealer informed me that when replacing the fuel pump they had found that the tank had been melted. This was when I was first aware of the issue with the fuel tank.
NHTSA complaint 11584273The seat belt buckle/latch in the backseat is a dangerous defective design that can cause injury. It is available for inspection, see photos provided. Merely taking a seat can result in a bruised or broken coccyx. The car was parked when the incident occurred. No, the problem has not been reproduced by a dealer or independent service center. No, the component has not been inspected by the manufacturer, police, insurance reps or others. No, there are no warnings or messages. The danger is inherent in the design.
NHTSA complaint 11489117The contact's boyfriend owns a 2012 Ford Transit Connect. The contact stated that while her boyfriend was driving 25 MPH, the windshield wiper arms failed to operate. Upon investigation, the contact discovered NHTSA Campaign Number: 12V374000 (Visibility) which she linked to the failure. The dealer and the manufacturer were notified of the failure and informed her that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 200,000.
NHTSA complaint 11472708I noticed the 2 rear P205/65R15 (with approximately 4,500 mi) had a small dip in the sidewall. Typically evident of belt breaks or some other defect. About four weeks later, the front 2 p205/65R15 (with approximately 2,500 mi) also display this same dip in the sidewall. I’ve not had a problem with any 4 tires to date, all tires are still installed in my vehicle and available for inspection. I have not had these examined by a service center yet.
NHTSA complaint 11461068COULD NOT DRIVE IN SLUSHY SNOW, VEHICLE SELF CUT POWER IN MIDDLE OF ROAD, THERE IS NO WAY TO DISABLE TRACTION CONTROL SO VEHICLE CAN SPIN TO GAIN FORWARD MOVEMENT. THIS SITUATION ALMOST CAUSED HEAD ON COLLISION WITH ONCOMING VEHICLE. I HAD TO KEEP BACKING UP TO TRY TO GAIN FORWARD MOTION. IF I HAD BEEN ABLE TO DISABLE TRACTION CONTROL SO THE VEHICLE COULD SPIN JUST A LITTLE, I WOULD HAVE HAD NO INCIDENT. THIS SITUATION IS VERY UNSAFE IN THE SNOWY CONDITIONS. IN READING ABOUT THIS, OTHER PEOPLE HAVE HAD THE SAME ISSUE. TO DISABLE THIS SYSTEM PEOPLE ARE PULLING THE FUSE ON THESE VEHICLES TO SOLVE THIS ISSUE. THIS IS VERY UNSAFE. FORD NEEDS TO INSTALL AN TEMPORARY INTERRUPT TO SOLVE THIS VERY UNSAFE CONDITION.
NHTSA complaint 11291873TL* THE CONTACT OWNS A 2012 FORD TRANSIT CONNECT. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE. THE DRIVER'S VIEW WAS OBSTRUCTED WHILE DRIVING IN THE RAIN ON MORE THAN ONE OCCASION. LUTHER FAMILY FORD (3302 36TH STREET SOUTH, FARGO, NORTH DAKOTA 58104, (701) 282-2350) DIAGNOSED THAT THE RIVETS ON THE WIPERS WERE TOO SHORT AND THE PIVOT PIN WAS FAULTY. THE CONTACT STATED THAT THE RIVETS ON THE WINDSHIELD WIPERS WERE REPLACED, BUT THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V374000 (VISIBILITY) AS A POTENTIAL CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
NHTSA complaint 11139647TL* THE CONTACT OWNS A 2012 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHEN THE REAR DEFROSTER WAS ACTIVATED, THE REAR WINDOW FRACTURED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED BY SAFELITE AUTO GLASS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. 2ND TIME IT BROKE *TT
NHTSA complaint 11075953TWICE IN 113,214 MILES THE THROTTLE BODY HAS FAILED AT SPEED. THIS IS A SUDDEN LOSS OF POWER ANYWHERE, ANYTIME DAY OR NIGHT--JUST OUT OF POWER AND SCRAMBLING FOR A SAFE PLACE TO STOP. THE FIRST FAILURE WAS WITH 36,366 MILES IN A SNOW STORM. THE SECOND FAILURE WAS IN TRAFFIC ON THE FREEWAY. NO NOTIFICATION FROM FORD THAT THIS IS A KNOWN PROBLEM HAS BEEN FORTHCOMING. THE REPLACEMENT PART FORD INSTALLED THE FIRST TIME WAS ALSO BAD AND HAS FAILED AT 113,214 MILES. THIS IS A DANGEROUS FAILURE, GOING FROM 65 MPH TO 5 MPH IN MOMENTS. THERE'S CONFUSION, PANIC TO GET THE EMERGENCY LIGHTS ON, AND A STRUGGLE TO GET OUT OF THE WAY.
NHTSA complaint 11071986WHEN ATTEMPTING TO ACCELERATE FROM A PARTIAL OR COMPLETE STOP, THERE ARE TIMES WHEN THE GAS PEDAL IS PUSHED ALL THE WAY TO THE FLOOR AND FINALLY THE VEHICLE TAKES OFF. I HAVE HAD NUMEROUS OCCASIONS WHEN I HAVE ALMOST RUN INTO THE VEHICLE IN FRONT OF ME AFTER TAKING OFF FROM A STOP LIGHT OR STOP SIGN. I HAVE TAKE THE VEHICLE TO THE DEALER WE PURCHASED VEHICLE FROM NEW AND THEY CAN'T FIND ANYTHING WRONG.
NHTSA complaint 10855603DRIVING IN STOP AND GO TRAFFIC. STOPPED AT LITE. CHECK ENGINE LITE CAME ON. NO POWER. HAD TO IDLE HOME. OBDII CODES P0122, P0222, P2111. P2135. TPS READING STUCK AT 82%. DEFECTIVE THROTTLE BODY. *JS
NHTSA complaint 10817084VEHICLE WAS BEING DRIVEN ON EXPRESSWAY. LOSE OF POWER AND THE CHECK ENGINE LITE CAME ON. IDLED THE VEHICLE OFF THE EXPRESSWAY AND HAD TOWED TO BREDEMANN FORD IN GLENVIEW, IL. THROTTLE BODY WAS REPLACED UNDER THE 3 YEAR/36K MILE WARRANTY. *JS
NHTSA complaint 10817079THE VEHICLE WAS DRIVING NORMAL IN SUBURBAN TRAFFIC. STOP & GO WITH SPEEDS UP TO 40 MPH. DURING STOP AT LIGHT THE CHECK ENGINE LITE CAME ON AND THE VEHICLE WOULD NOT ACCELERATE. THE YELLOW CHECK ENGINE LITE IS ON. THE VEHICLE IS IN LIMP MODE. OBDII CODES: P0122, P0222, P2111, P2135. THROTTLE BODY FAILURE. *JS
NHTSA complaint 10817071AS YOU ARE SITTING IN THE DRIVER'S SEAT, THE PART OF THE VAN'S BODY THAT CONNECTS THE FRONT WINDOW TO THE DOOR JAM IS SO WIDE THAT IT BLOCKS YOUR (THE DRIVER'S) VIEW. THIS MAKES IT DIFFICULT AND/OR IMPOSSIBLE FOR THE DRIVER TO SEE SIGNAGE THAT'S ON A MEDIAN AND/OR ONCOMING TRAFFIC OR PEDESTRIANS. MIRRORS DO NOT SOLVE THIS PROBLEM BECAUSE THEY TELL YOU WHAT IS IN BACK OF YOU AND THE VIEW THAT IS BLOCKED IS IN FRONT OF YOU. I HAVE GOTTEN A TICKET FOR MAKING A U-TURN IN A NO-U-TURN ZONE AND HAVE NEARLY HAD AN ACCIDENT (ON-COMING BIKER) DUE TO THIS PROBLEM.
NHTSA complaint 10721392TL* THE CONTACT OWNS A 2012 FORD TRANSIT CONNECT. THE CONTACT STATED THAT THE DASHBOARD DETERIORATED, WARPED AND THE FRAMEWORK WAS VISIBLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS OVER THREE TIMES BUT THE FAILURE WAS RECURRING. THE CONTACT LATER NOTICED THE PRESENCE OF A LEAK. THE CONTACT FURTHER INSPECTED THE VEHICLE AND NOTICED THAT THE SEAMS NEAR THE WINDSHIELD HAD BECOME LOOSE, CAUSING WATER TO LEAK INTO THE VEHICLE THROUGH THE DASHBOARD AND WINDSHIELD. THE DEALER USED AN EPOXY SEAL TO REPAIR THE VEHICLE HOWEVER, THE REPAIR CAUSED DAMAGE TO THE WINDSHIELD WHICH BECAME CRACKED. ADDITIONALLY, AN UNKNOWN GRAY SUBSTANCE WAS LEAKING INTO THE VEHICLE NEAR THE WINDSHIELD AND DASHBOARD AREA. THE DEALER THEN REFERRED THE CONTACT TO AN INDEPENDENT DEALER, WHO REPLACED THE WINDSHIELD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148.
NHTSA complaint 106706082012 FORD TRANSIT CONNECT. CONSUMER WRITES IN REGARDS TO MISLEADING GAS MILEAGE, RADIO PROBLEMS, VEHICLE LOCKING ITSELF WITH KEY IN THE IGNITION WHILE ENGINE RUNNING AND SEVERAL OTHER ISSUES. *SMD THE CONSUMER ALSO STATED THE WIPERS WERE NOT CLEARLY THE SNOW AND RAIN FROM THE WINDSHIELD. THE WIPERS WERE COMING OFF THE WINDSHIELDS SURFACE. THE WINDSHIELD WIPER FLUID WAS FREEZING AND THE AMOUNT OF HEAT COMING FROM THE DEFROSTER WASN'T ENOUGH TO HANDLE THE FREEZING WINDSHIELD, WHICH CAUSED THE OBSTRUCTION AND LOSS OF VISION. *JB
NHTSA complaint 10589001AS I'M DRIVING HOME, I START TO SMELL AN UNUSUAL ODOR. I GET HOME , PULL IN DRIVE, TURN OFF TRANSIT AND START UNLOADING GROCERIES. THIS IS WHEN I NOTICE SMOKE COMING FROM THE DASHBOARD. I CONTINUE TO UNLOAD WHILE I KEEP AN EYE ON THE SMOKE. IT WORSENS AND I REALIZE IT WAS ON FIRE AND BY NOW THERE WERE ORANGE DROPS OF FIRE FALLING TO THE FLOOR. I YELL FOR MY NEIGHBOR WHO USES OUR FIRE EXTINGUISHERS ON SITE TO TRY AND PUT OUT THE FIRE. WE HAD TO UNHOOK THE BATTERY CABLES TO FINALLY GET THE FIRE OUT COMPLETELY. IT SEEMED CENTRALIZED AROUND THE GLOVE BOX ON THE PASSENGER SIDE. THE DASHBOARD ON THAT SIDE WAS COMPLETELY BURNED. MY FIRST CALL WAS TO APPLE FORD IN RED LION, THE DEALERSHIP IT WAS PURCHASED AT LESS THAN A YEAR PRIOR. MY SECOND CALL WAS TO MY INSURANCE COMPANY. APPLE DISMISSED THE INSURANCE ADJUSTER SAYING IT WAS A WARRANTY ISSUE ON DAY 2. THE TRANSIT HAS BEEN SITTING AT APPLE FORD UNTOUCHED EVER SINCE (2 MONTHS!!) AS WE LOOKED FOR ANSWERS WE ONLY GOT BOUNCED BETWEEN APPLE AND CORPORATE FORD WITH NO RESOLUTION AND NO ANSWERS. OUR INSURANCE COMPANY HAS NOW GOTTEN INVOLVED AND THEIR EXPERT ORIGINATOR FOUND IT WAS THE BLOWER MOTOR RESISTER PART THAT FAILED CAUSING THE FIRE. FORD IS STILL UNCOOPERATIVE, AND CHANGING THEIR STORY CONSTANTLY. *TR
NHTSA complaint 10576899TL* THE CONTACT OWNS A 2012 FORD FREEDOM ELITE MOTOR HOME EQUIPPED WITH A SET OF MICHELIN LTX M/S TIRES, SIZE: LT225/75 R16. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13T012000 (TIRES) REPORTED IN DECEMBER OF 2013 AND THAT PARTS SHOULD HAVE BEEN AVAILABLE BEFORE MARCH OF 2014. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE TIRES REPLACED BUT THE DEALER STATED THAT THE TIRES WERE UNAVAILABLE. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED BUT DID NOT PROVIDE ANY ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint 10572764ON START UP AFTER IT HAS BEEN WARM AND THEN GOTTEN COLD VEHICLE CHECK ENGINE LIGHT COMES ON AND ECU STORES CODES P2101,P2111 AND P2135. THROTTLE BODY BECOMES DISABLED AND VEHICLE WILL RUN POORLY AND NOT ACCELERATE. REPLACED WITH NEW FORD THROTTLE BODY ASSEMBLY PART# 8S4Z9E926B @ THIS TIME IN DECEMBER. FIXED PROBLEM AND VEHICLE WAS RUNNING FINE. FIX LASTED UNTIL 2/17/14 AND ABOUT 6000 MILES AND NOW HAVE THE SAME EXACT PROBLEM AGAIN WITH SAME CODES. I SEE SEVERAL COMPLAINTS ABOUT ESCAPES HAVING THIS SAME PROBLEM. IS THE THROTTLE BODY A SHARED PART? THIS PROBLEM COULD BE VERY DANGEROUS IF IT WAS TO HAPPEN WHILE OUT DRIVING. FORTUNATELY FOR US IT HAPPENED BOTH TIMES ON COLD START UP. *TR
NHTSA complaint 10564644PUT ON REAR DEFROST BACK DOOR PASSENGER WINDOW EXPLODED FROM INSIDE THE VEHICLE WE WERE TRAVELING ON FREEWAY AT ABOUT 55 MPH HEARD A LOUD NOISE NO GLASS INSIDE VEHICLE SO IT EXPLODED FROM THE INSIDE OF TRUCK. VERY DANGEROUS WITH GLASS SHATTERED BIG HOLE IN GLASS AFTER INITIAL NOISE POP. *TR
NHTSA complaint 10563561Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.