Other, gasoline, 4x2, built in United States. Owner complaints on file from Jun 27, 2011 to Mar 4, 2014.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 15V-745 | Nov 10, 2015 | Affected vehicles are equipped with certain Lippert-brand Coachstep Double and Triple Electric Steps | Equipment | 12,656 | Part replacement |
| 15V-698 | Oct 23, 2015 | Affected vehicles are wired to be powered by a generator and are equipped with an Iota ITS-50R transfer switch that may fail when exposed to… | Electrical system | 503 | Part replacement |
| 11V-058 | Jan 25, 2011 | Fuel-fill cap assemblies used to seal the unused side of the dual-fill gasoline fuel tank were produced with a hose material that did not meet… | Fuel system | 371 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
CLASS A MOTORHOME HAS A 110V AUTOMATIC TRANSFER SWITCH (ATS) THAT PROVIDES EITHER SHORE POWER OR ON-BOARD GENERATOR POWER TO THE COACH POWER DISTRIBUTION CENTER. THOR INDUSTRIES USED AN IOTA ITS-50R ATS ON THIS AND SEVERAL OTHER MATRON BRANDS WITHIN THEIR BUSINESS. THIS ATS BY IOTA HAS BEEN IMPLICATED IN SEVERAL ELECTRICAL FAILURES INCLUDING SMOKE AND SMALL CONTAINED FIRES AND WAS THE SUBJECT OF NHTSA RECALL 12V060000. THE REFERENCED RECALL PERTAINED TO NAVISTAR INC. DBA MONACO RV LLC WHEREIN NAVISTAR REPLACED THE DEFECTIVE ATS WITH A DIFFERENT BRAND SWITCH ON TWELVE DIFFERENT MATRON BRAND NAMES AFFECTING APPROXIMATELY 250 UNITS. THIS IOTA ITS-50R ATS FAILED IN THE SUBJECT MATRON ON 12/25/2013 RESULTING IN SMOKE DAMAGE AND SECONDARY DAMAGE TO WIRING AND OTHER COMPONENTS WHILE THE COACH WAS PLUGGED INTO A PROVEN SHORE POWER SOURCE. THE DANGER/HAZARD IS THAT THE ONBOARD GENERATOR IS USED DURING DRIVING IN HOT WEATHER TO POWER THE COACH AIR CONDITIONERS AND THE ATS COULD (AND APPARENTLY HAS) FAILED CAUSING A FIRE AND ACCIDENT. THERE IS ANECDOTAL EVIDENCE THAT OTHER MANUFACTURERS HAVE ENCOUNTERED THE SAME PROBLEM WITH THIS ATS BUT TO WHAT EXTENT IS UNKNOWN. THOR INDUSTRIES/THOR MOTORCOACH/FOUR WINDS EITHER DID OR SHOULD HAVE BEEN AWARE OF THIS TECHNICAL ISSUE FROM THEIR INDUSTRY SOURCES. LUCKILY WE WERE PARKED AT THE TIME AND IN CHURCH BUT OUR BELOVED DOGS SUFFERED FROM SOME TEMPORARY SMOKE INHALATION PROBLEMS. IN MY JUDGEMENT THESE ATS UNITS SHOULD BE REMOVED FROM SERVICE AND BANNED UNTIL A PROVEN REDESIGN IS AVAILABLE.
NHTSA complaint 10567361TL* THE CONTACT OWNS A 2011 FOUR WINDS HURRICANE. THE CONTACT STATED THAT WHEN TRYING ADD AIR TO THE TIRE OR JUST CHECKING THE PRESSURE HE NOTICED THE HOLE IN THE RIM WAS TOO SMALL TO GET HIS HAND IN, TO INFLATE THE TIRES. . THE VEHICLE WAS TAKEN TO A DEALER WHO ADVISED HIM THAT HE NEEDED AN EXTENDER. THE RV WAS REPAIRED TO THE TUNE OF $262.83. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 1,804. UPDATED 9/19/11 *CN
NHTSA complaint 10413549TL* THE CONTACT OWNS A 2011 FOUR WINDS HURRICANE MOTOR HOME. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, BOTH OF THE FRONT WHEEL BEARINGS LOCKED, CAUSING THE VEHICLE TO ABRUPTLY STOP. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE WHEEL BEARINGS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND COVERED THE REPAIR COSTS UNDER WARRANTY. THE FAILURE MILEAGE WAS 5,000.
NHTSA complaint 10409096Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.