Model year

2011 Four Winds Serrano

Other, diesel, 4x2, built in United States. Owner complaints on file from Dec 30, 2012 to May 8, 2013.

Recall campaigns covering this model year23,991 vehicles or units across those campaigns
Owner complaints2Close to the median 2011 other
Severity index0.02011 others average 11.2
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2011 Four Winds Serrano peaked in 2012, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.751201212014201620182020202220242026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2011 Four Winds Serrano name visibility and wipers

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Visibility and wipers
2
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2011 Four Winds Serrano

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2011 Four Winds Serrano
CampaignFiledSubjectComponentVehiclesRemedy
15V-698Oct 23, 2015Affected vehicles are wired to be powered by a generator and are equipped with an Iota ITS-50R transfer switch that may fail when exposed to…Electrical system503Part replacement
10V-563Nov 16, 2010Population of refrigerators being addressed contains either a sensing algorithm or thermal switch to shut off power to the refrigerator when high…Equipment3,488Not stated
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2011 Four Winds Serrano

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

2 complaints on file, page 1 of 1.

  1. Filed May 8, 2013Failure Apr 8, 20135,700 milesEstes Park, COVisibility/wiper

    WHILE DRIVING IN FLORIDA AFTER PURCHASING THE RV, I RAN INTO A LIGHT RAINSTORM. THE WINDSHIELD WIPERS WERE IN INTERMITTENT MODE AND STOPPED WORKING AFTER A FEW MINUTES OF OPERATION. I COULDN'T GET THE WIPERS TO WORK UNLESS I PUT THEM IN "FAST" MODE. AFTER THE RAIN STOPPED WE DROVE FOR ABOUT AN HOUR AND RAN INTO ANOTHER RAIN SHOWER. THE WIPERS STARTED WORKING AGAIN IN INTERMITTENT MODE WHEN WE RAN INTO ANOTHER RAIN SHOWER. WITHIN TWO OR THREE MINUTES, THEY STOPPED WORKING EXCEPT IN "FAST" MODE. A SERVICE TECHNICIAN AT A CAMPING WORLD SERVICE CENTER SAID HE HEARD ABOUT THIS PROBLEM AND BELIEVED WATER WAS LEAKING IN AROUND THE WIPER MOUNTING POINT ON THE COACH AND CAUSING A SHORT IN THE MOTOR MECHANISM. *TR

    NHTSA complaint 10511082
  2. Filed Dec 30, 2012Failure Aug 19, 20111,200 milesPittsburgh, PAVisibility/wiper

    WHILE DRIVING IN A LIGHT RAIN WITH THE WINDSHIELD WIPERS IN PULSE MODE, THEY STOPPED WORKING. WAS NOT ABLE TO GET WORKING EXCEPT IN HIGH SPEED MODE. AFTER STOPPING IN REST AREA FOR APPROXIMATELY 20 MINUTES, THEY BEGAN TO WORK AGAIN UNTIL BACK ON THE ROAD. AFTER APPROXIMATELY 15 MINUTES THEY QUITE AGAIN EXCEPT IN HIGH SPEED MODE. THE PROBLEM ALSO OCCURRED IN OCTOBER 2011 DURING TRIP TO EAST COAST. ON JUNE 25, 2012 AT 6,345 MILTES TOOK RV TO WORKHORSE WARRANTY CENTER FOR REPAIR. WIPER MODULE AND MOTOR WAS REPLACED. ON TRIP TO FLORIDA THE FIRST OF NOVEMBER 2012, THEY AGAIN STOPPED WORKING EXCEPT FOR THE HIGH SPEED MODE AT THE FIRST SIGN OF RAIN. HAVE TALKED TO OTHER OWNERS OF RVS WITH WORKHORSE CHASSIS AND THEY ARE ALSO HAVING TO SAME PROBLEMS. *TR

    NHTSA complaint 10490509
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

1 manufacturer communication cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • TSB-10-008 Dec 8, 2010 · Service Bulletin/Repair Instructions
    FOUR WINDS INTERNATIONAL: WIPER PIVOTS HAVE BEEN INSTALLED CORRECTLY CAUSING THE WIPERS TO HAVE INCORRECT WIPE ANGLES. *RM
Source: NHTSA manufacturer communications files.