2025 GMC Acadia

65 complaints on file, page 1 of 4.

1. Filed Sep 23, 2026Failure Sep 22, 2026Convent, LAEngine

   Engine cooling system malfunction, Ive had to receive maintenance on my Acadia 2025 elevation 3 times in the pass 2 months for the same issue, The coolant system. This is becoming a reoccurring issue that needs to be investigated thoroughly. Ive had to get a rental car all 3 times, and this is becoming frustrating and financially draining. My biggest concern is what is to happen once my warranty expires? guess I'll be paying a note and repair cost until a recall is opened on this issue and then will have to wait for reimbursement. This is horrible to say this car was made 2 years ago. Attention is needed on this defective part. I'm so frustrated to I might just trade in this vehicle. I pay for dependability and reliability in the amount of 1300.00 monthly, but only receiving a financial headache.

   NHTSA complaint 11766323
2. Filed Sep 21, 2026Failure Sep 12, 2026Elkhart, INService brakes, Unknown or other

   While driving my 2025 GMC Acadia, the vehicle experienced a sudden and severe failure of the brake master cylinder assembly, causing a significant loss of hydraulic pressure and braking assistance. Multiple dashboard warnings illuminated simultaneously, including ABS and brake system alerts. The brake pedal feel altered abruptly, drastically increasing the required stopping distance and creating an immediate collision hazard. The vehicle is currently grounded at a certified GM dealership awaiting a total replacement of the defective master cylinder assembly under factory warranty. Mileage at the time of failure was 19,000.

   NHTSA complaint 11765882
3. Filed Sep 3, 2026Failure Aug 31, 2026Statesboro, GAWarnings, Service brakes

   Dropping my children off at school, 4 lights came on on the dash. Two messages came across my dash as well. Service esc service abs. EBCM master cylinder needed to be replaced at local GMC dealership.My brakes were failing…This is a known safety issue by GMC and there’s no recall!

   NHTSA complaint 11761817
4. Filed Aug 22, 2026Failure Aug 19, 2026Eufaula, ALService brakes

   I was driving my 2025 GMC Acadia Denali on [XXX] with cruise on. Suddenly sound and banner notifications were telling me that I had no brakes. I immediately hit brake to break cruise and vehicle went faster. I managed to get cruise off from steering wheel. Put flashers on and took foot completely off gas. I was very fortunate that I didn’t hit someone or that no one hit me. After about 2 miles, I was able to pull in an empty church parking lot and get stopped. After getting stopped I was 2.4 miles from [XXX]. I was towed to GMC dealership in Montgomery, AL and diagnosed with defective master cylinder and no brakes. Very concerned because GMC has not issued a recall because the master cylinder failure has occurred many times before. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11758810
5. Filed Aug 6, 2026Failure Oct 15, 2025Birmingham, ALUnknown or other

   Since delivery, my 2025 GMC Acadia AT4 has had severe wind noise from the driver's side window at highway speeds. The noise sounds like fingernails on a chalkboard and at times as though the window may shatter. I have taken it to the dealership 4 times with no resolution. I provided video clearly capturing the noise and was still told they could not hear it. I have confirmed the dealer road tests the vehicle in morning traffic at low speeds — where the noise cannot occur. It only happens at highway speeds. Their "cannot duplicate" finding is the result of inadequate testing, not the absence of a defect. After sitting for approximately 7 days, condensation builds up inside the cabin, indicating the driver's side window seal is improperly installed. I reported this to the dealer as well with no fix. After 4 visits, dismissed video evidence, and improper test procedures, the defect remains unrepaired. I request NHTSA investigate this as a potential widespread issue on 2025 GMC Acadia vehicles.

   NHTSA complaint 11755203
6. Filed Jul 31, 2026Failure Nov 30, 2025Alamosa, COUnknown or other

   Our onstar module has stopped working since last November after a software update and now issues are starting to cascade causing many other electrical issues to the point that I expect the car to leave my wife and 15 month old daughter stranded. Ours and many other vehicles are having this issue and when any question is asked to gm no response is given or we’re just told to keep waiting.

   NHTSA complaint 11753902
7. Filed Jul 24, 2026Failure Apr 24, 20253,000 milesLindside, WVAutomatic emergency braking

   The contact owns a 2025 GMC Acadia. The contact stated that while driving uphill at an undisclosed speed, the vehicle hesitated, jerked, and stalled. The vehicle was taken to the dealer, where a computer reprogramming was performed; however, the failure persisted. Additionally, the contact stated that while driving 65 MPH and merging into the left lane, the automatic emergency braking system erroneously engaged and the vehicle hard-braked, nearly causing a rear-end crash. The contact immediately depressed the accelerator pedal, and the vehicle accelerated as intended. The contact stated that the failure was intermittent and had occurred approximately six times. The vehicle was taken to the dealer, where the cause of the failure could not be determined; however, the dealer advised the contact that the failure might be related to the camera system. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 3,000.

   NHTSA complaint 11752622
8. Filed Jun 11, 2026Failure Jun 11, 2026Big Spring, TXAdaptive cruise control, Warnings, Service brakes

   Today, June 11, 2026, my wife and 9 month old baby were on their way home from running errands in town when the vehicle started to violently shake, becoming frightened my wife tried to apply pressure to the brakes. When she pushed down on the brake pedal nothing happened and the pedal hit the floor. Our brand new 2025 GMC Acadia AT4 had just suffered catastrophic brake failure. So she pulled off onto the side of the road in hopes the uneven terrain would slow her down just enough to put it into park. Luckily enough it did. If it would have been 10 seconds later she would have been on a one way bridge where the speed limit is 60mph with no brakes. Four days prior to today on June 07, 2026 I sent a message to the individual that I bought the car from at the GMC dealership and told him that we had warning lights come up on the dash. He had me try and reset the screen but nothing happened. I asked when we could get it into a shop so it could be looked at he said that he would have someone reach out and schedule a time. I proceeded to ask if we were ok to drive the vehicle until then.To which he responded "If the vehicle isn't giving you issues mechanically, you should be good". Fast forward to today June 11, 2026 my wife is driving and has catastrophic brake failure. The vehicle was then towed by roadside assistance to the GMC dealership.

   NHTSA complaint 11743627
9. Filed May 26, 2026Failure May 2, 2026Saukville, WIWarnings, Assist, Service brakes

   Telematic Modular Control is not working properly and part is on backorder. Dealership and GMC have refused to put into writing that my vehicle is safe to drive; however, they are refusing rental vehicle while awaiting arrival of part. Several of my safety features are not working correctly, my left turn signal went out randomly and my auto breaking has activated when there has been nothing near my vehicle.

   NHTSA complaint 11740057
10. Filed May 20, 2026Failure Apr 11, 2026Wyoming, PAAutomatic emergency braking, Warnings, Service brakes

    The master cylinder failed under 10,000 miles. I was at 5000 miles. I am reading a lot of people have had issues with the master cylinder in the 2024 early 2025 models. Luckily I was in the driveway barely moving, but man if i were on a highway and it happened it could've been fatal!

    NHTSA complaint 11739018
11. Filed May 19, 2026Failure May 18, 2026Fruitland, IDService brakes

    When backing out of a parking spot of a store , I went to stop and pressing on the brakes nothing happened and I kept rolling backwards. I looked down to confirm I was pressing the brakes and my foot was on the brake pedal pressed firmly. I rolled to a stop put it in drive and checked the brakes and they worked like normal. I made an appointment at the dealership and had an appointment the next day. The said it did not have any codes, it preformed normal and passed inspected so there was nothing they could do about it.

    NHTSA complaint 11738784
12. Filed May 8, 2026Failure May 5, 2026Madison, MSAutomatic emergency braking, Service brakes

    Brake module malfunction Codes: “service ESC” “break assist failure. Press hard to break. Speed limited”

    NHTSA complaint 11736675
13. Filed Apr 24, 2026Failure Apr 2, 2026Atwater, CAService brakesCrash

    We filled a report on 04/04/2026 with NHTSA at 12:16 pm but can't find a copy of the whole report. My husband John Chandler was driving our 2025 GMC Avadia Elevation. He was backing out of a parking place when he noticed it wouldn't stop while putting his foot on the break. He was able to put it into drive and it lundged forward and wouldn't stop. He kept pushing with both feet on the break and wouldn't stop. I tried pushing the start button to stop but because his feet were on the break it would restart so then pushed the park button and it stopped as we hit the building. The air bags did not depoy so not going that fast. I pushed the button for 911 and they came on to assist and call police. They asked if everyone was al right and other questions. Lucky no one was hurt and thank God for that. Tow truck was called and taken to local tow yard. The 2025 Acadia was transported to the repair shop but has not been inspected by the insurance company or GMC yet. After repairs are complete it will be taken to the local GMC dealer Ron Smith in Merced, CA for inspection. We did not notice andy warning messages prior to the accident.

    NHTSA complaint 11733581
14. Filed Apr 15, 2026Failure Apr 15, 2026Lynn Haven, FLUnknown or other1 injured

    I got into my car to leave, I placed my phone on the wireless charging pad. When I got to my location about 10 minutes later, I grabbed my phone and went to put the wrist band attached to my phone around my wrist. The wrist band is a metal chain and it burned me on the side of my wrist and top of hand. I took the wrist band off as fast as I could, then touched it with my fingers to make sure that is where the sting was coming form, and it was. The passenger in the car also confirmed that the wrist band was dangerously hot. I took pictures of the burn marks it left on my wrist and hand.

    NHTSA complaint 11731438
15. Filed Apr 6, 2026Failure Apr 12, 202510 milesMontgomery, ALDashboard

    The contact owns a 2025 GMC Acadia. The contact stated that while driving 70 MPH, the sunlight reflecting off the dashboard chrome onto the windshield was blinding, forcing the driver to use a cardboard to protect their eyes. The contact stated that the failure had been recurring while driving. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure via an online chat. The failure mileage was approximately 10.

    NHTSA complaint 11729422
16. Filed Apr 4, 2026Failure Apr 2, 2026Atwater, CAService brakes, Unknown or other

    While backing out of a parking place my husband noticed he couldn't stop the 2025 Acadia and almost hit restraunt behind us, while pusing on the break. He then started to go forward and kept saying "I can't stop it, it won't stop, I'm pushing on the break." The vehicle then went forward and couldn't stop even pushing on the break. I tried pusing the button to turn off the 2025 Acadia a couple times (possible turning back on and because he foot was on the break restarted the vehicle) and then pushed park to see if that would stop. We hit the building in front of us and stopped. The air bags did not deploy so not going that fast. I pushed the button for 911 and they came on to assist and call police and asked if everyone was all right and other questions. Lucky no on was hurt and thank God for that. Tow truck was called and taken to local tow yard.

    NHTSA complaint 11729190
17. Filed Apr 4, 2026Failure Mar 19, 2026Memphis, TNElectrical system, Power train

    I purchased my 2025 GMC Acadia on March 26, 2025. // My vehicle began to have electrical/communication/system issues in August 2025. // I took my vehicle to the dealer to address these issues at this time. When I got to the dealership, a representative performed diagnostics, and said "I can't even get a read on this. There is no signal coming from your module. You need to contact OnStar about this." // I called OnStar, and they ran a test, and stated that it is a manufacturing defect that needed to be handled with GMC. //No one informed me of the severity of the safety implications involved. // In March 2026, my vehicle was inoperable. The module controls everything, and was draining the battery at a severely high rate. I had my vehicle towed to the dealership. They tried to deny all liability and said that they weren't the dealership that sold me the vehicle. // I had my battery jumped so I could take it from the dealership have a new battery installed. My vehicle stalled and shut off while I arrived at the Auto Parts store. *** Answer to Questions: Q1: Yes. My vehicle is available for inspection. It is at the dealership. // Q2: My safety and others were put at risk because the brand new batteries were constantly draining and making me stall out in mid-traffic without having any control. // Q3: Yes. The problem has been confirmed by the dealer. They tried (and still are trying) to avoid responsibility. Other reports show that this is a significant safety issue with many GMC vehicles. // Q4: Yes. The vehicle was inspected by the GMC dealership. This is day-16 with no solution. // Q5: Yes, there were issues with the car, as stated above. But absolutely no indication that it would be safety issue. My engine was running normal the night before. No signs that the battery was low or dead and prohibit me from driving safely or that it would shut off.

    NHTSA complaint 11729184
18. Filed Mar 30, 2026Failure Mar 30, 2026Ithaca, NYEngine, Power train, Vehicle speed control

    The vehicle has a serious transmission/drivetrain defect that repeatedly occurs when accelerating from a complete stop, especially onto an incline. The vehicle sometimes does not respond at all when the accelerator is pressed and fails to move, even though acceleration is being requested. In one recent incident, it remained stopped for about one minute before finally responding. During these events, the vehicle jerks and shakes severely and fails to gain speed as expected. This creates a major safety risk at stop signs, intersections, and uphill starts because the vehicle may not move when needed and cannot keep up with traffic. The problem has worsened, and during one of these incidents the check engine light came on. I have video evidence showing the loss of response to accelerator input, severe jerking/shaking, and the check engine light illuminating during the same event. The issue has been reported to dealers and GM customer service but has not been properly resolved.

    NHTSA complaint 11728147
19. Filed Mar 23, 2026Failure Jun 1, 2025Manahawkin, NJElectrical system, Engine, Exterior lighting

    This is ongoing from the purchase of the car. 1) Infotainment computer screen daytime illumination is so dark as to be a major safety issue as it causes too much time looking away from the road to operate the system. If you wear sunglasses you cannot see the screen at all. The dealer says nothing can be done to improve the problem. 2) Right rear tail light stopped working after 500 miles. Replacement requires dropping the rear bumper and quarter panel. The dealer actually damaged the body of the car while replacing the light. Where are the days of changing out a light bulb? 3) At 1200 miles the transmission torque converter is chattering and slipping on cruise control at 50 MPH. 4) Engine noise is very loud during acceleration. Seats seem flat with no bolsters and little cushioning.

    NHTSA complaint 11726383
20. Filed Mar 21, 2026Failure Feb 7, 2026Ithaca, NYEngine, Power train, Vehicle speed control

    The vehicle experiences a transmission/drivetrain defect involving delayed gear engagement, hesitation, and apparent slipping. When accelerating from a complete stop (especially onto an incline) the engine RPM increases but the vehicle fails to accelerate as expected. The vehicle jerks and shakes violently and is unable to gain speed. This issue is intermittent but highly repeatable and occurs almost every time when there is a slope immediately after a stop sign. It results in loss of acceleration, violent shaking, and inability to maintain or build speed, creating a serious safety risk in traffic. It first happened around 1 year (early 2026) after the new car purchase (Nov 2025). There are no warning lights or messages. The dealer claimed they were unable to reproduce the issue during a brief test drive without me present and incorrectly attributed it to a bulletin without performing a detailed diagnosis or repair or looking at the video we recorded on the issue. The issue persists and affects safe operation of the vehicle. No inspection has been done by police or insurance. In one instance, this occurred while other vehicles were approaching from behind, creating a dangerous situation where I could not accelerate to match traffic flow. This resulted in a high risk of being rear-ended due to the unexpected loss of acceleration. I am aware of other consumer reports describing similar transmission-related symptoms such as slipping, hard shifting, and hesitation in this model. Some complaints describe transmission issues occurring at low mileage without warning lights.

    NHTSA complaint 11726103