Complaints over time
Complaints about the 2002 GMC Suburban peaked in 2004, with 3 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2002 GMC Suburban
SUV, flex fuel, 4WD/4-Wheel Drive/4x4, built in Mexico. Owner complaints on file from Jan 28, 2004 to Oct 4, 2014.
Recall campaigns covering this model year13,674 vehicles or units across those campaigns
Owner complaints7Below the median 2002 suv
Severity index14.32002 suvs average 10.9
First 24 months0Complaints in its first two years
Components
29% of complaints about the 2002 GMC Suburban name fuel system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2002 GMC Suburban
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 03V-094 | Mar 7, 2003 | Certain pickup truck, van, and mini van conversions equipped with southern comfort built running boards that contain certain courtesy lights… | Structure | 3,674 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2002 GMC Suburban
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
7 complaints on file, page 1 of 1.
- Filed Oct 4, 2014Failure Sep 14, 2014145,000 milesEllsworth, IAService brakes
THE BRAKES FAILED AS I WAS APPROACHING A STOP SIGN. THE BRAKE LINES WERE BADLY RUSTED, MUCH WORSE THAN WOULD BE EXPECTED. THIS COULD HAVE BEEN VERY SERIOUS HAD IT HAPPENED AT A GREATER SPEED! *TR
NHTSA complaint 10641473 - Filed Aug 28, 2006Failure Aug 22, 200669,000 milesLigonier, PAIgnition, Fuel system, Fuel pump
DT*: THE CONTACT STATED THE VEHICLE HAD A POWER FAILURE WHILE DRIVING 5 MPH. THE IGNITION WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE SERVICE DEALER WHO DETERMINED THERE WAS AN IGNITION PROBLEM. ON THE SECOND VISIT, THE INDEPENDENT REPAIR SHOP DIAGNOSED THE VEHICLE WITH A FUEL PUMP PROBLEM. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE SERVICE DEALER.
NHTSA complaint 10166751 - Filed Nov 4, 2005Failure Mar 1, 200575,000 milesSeabrook, TXFuel system, Fuel pump
DT: THE CONTACT STATED THE VEHICLE STALLED WHILE DRIVING. HE WAS ABLE TO RESTART THE VEHICLE AND DROVE IT TO THE DEALERSHIP. THE FUEL GAUGE WORKED IMPROPERLY. THE DEALERSHIP SAID THE STALLING PROBLEM WAS CAUSED BY A FUEL PUMP FAILURE. THE FUEL PUMP HAS BEEN REPLACED. *AK UPDATED 05/23/06. *JB
NHTSA complaint 10141786 - Filed Oct 17, 2005Failure Oct 15, 2005Arlington Heights, ILAutomatic transmission
DT: CONTACT OWNS A 2002 GMC SUBURBAN. WHILE DRIVING AND CHANGING GEARS, AND WHEN PUTTING IT IN REVERSE IT SOUNDS LIKE THE ENGINE IS FALLING OUT. WHILE CHANGING GEARS ITS LIKE A BIG THUD. WHEN CHANGING FROM PARK TO REVERSE IT SOUNDS LIKE IT IS COMING APART. WHEN TURNING THE CAR INTO NEUTRAL RED LIGHT STAYS ON, AND THAT HAS NEVER HAPPENED BEFORE. THE CONTACT WILL TAKE THE VEHICLE TO THE DEALERSHIP TO BE CHECKED. ALSO, THE CONTACT SMELLED A BURNING ODOR. *AK
NHTSA complaint 10140031 - Filed Dec 8, 2004Failure Nov 13, 2004Lake Villa, ILFrontalCrash1 injured
THE AIRBAG FAILED TO DEPLOY WHEN THE CONSUMERS WIFE HIT A BUS AT 40 MPH. THIS RESULTED IN A CONCUSSION. *AK *SC *JB
NHTSA complaint 10101117 - Filed Jan 28, 2004Seabrook, TXTread/belt, Temporary/emergency spare tire
WHILE TRAVELING AT ANY SPEED FRONT END VIBRATED. CONSUMER INSPECTED VEHICLE, AND DETERMINED FRONT TIRES WERE UNEVENLY WORN. *AK
NHTSA complaint 10055969 - Filed Jan 28, 2004Failure Aug 15, 200324,000 milesSeabrook, TXTread/belt
WITH LESS THAN 24,000 MILES ON 2002 CHEVROLET SUBURBAN, THERE IS EXTREMELY ABNORMAL WEAR ON TREADS OF FRONT TIRES IN PARTICULAR. LARGE, DEEP AND UNEVEN INDENTATIONS ON THE TREAD, ESPECIALLY FRONT INSIDE OF TIRES. *AK
NHTSA complaint 10055058
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- DP05009 Defect petition, Brakes
PARKING BRAKE FAILURE
Opened Dec 20, 2005, closed May 31, 2006
Source: NHTSA ODI investigations file.
Service bulletins
78 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- PIP5601C Jul 18, 2025 · Service Bulletin/Repair Instructions
This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC. - 03-06-01-023H Oct 7, 2024 · Service Bulletin/Repair Instructions
This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil. - General Communication Aug 26, 2024 · Service Campaign
Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some … - 24-NA-141 Jul 24, 2024 · Service Bulletin/Repair Instructions
GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more ca… - 16-NA-383 Jun 28, 2024 · Service Bulletin/Repair Instructions
This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduc… - 18-NA-099 Jun 17, 2024 · Service Bulletin/Repair Instructions
This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim. - 24-NA-098 Jun 6, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information. - 10-08-45-001H Mar 28, 2024 · Service Bulletin/Repair Instructions
This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish. - PIT5353 Nov 1, 2014 · Service Bulletin/Repair Instructions
XM Audio Traffic And Travel Link Availability And Operation. - 16-NA-383 Mar 13, 2024 · Service Bulletin/Repair Instructions
This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to red… - 22-NA-074 Feb 22, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system. - 18-NA-099 Jan 16, 2024 · Service Bulletin/Repair Instructions
This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim. - PI1394B Jan 12, 2024 · Service Bulletin/Repair Instructions
This PI bulletin advises the technician on the proper way to install the pistons in an engine. - 02-08-42-001J Jan 12, 2024 · Service Bulletin/Repair Instructions
This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage. - Recalls Jun 30, 2014 · Service Bulletin/Repair Instructions
Vehicle Recalls - PIT4864F Mar 1, 2014 · Service Bulletin/Repair Instructions
Information On Requests To Add OnStar Bluetooth Option. - 23-NA-219 Dec 12, 2023 · Service Bulletin/Repair Instructions
This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories. - PIC5588B Jun 1, 2014 · Service Bulletin/Repair Instructions
Programming And Activation Of Replacement OnStar Modules. - PIC5588A Oct 1, 2012 · Service Bulletin/Repair Instructions
Programming And Activation Of Replacement OnStar Modules. - 130089009 Sep 1, 2013 · Service Bulletin/Repair Instructions
Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules - PIT5264B Nov 1, 2014 · Service Bulletin/Repair Instructions
Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States. - PIT5264 Mar 1, 2014 · Service Bulletin/Repair Instructions
Canadian Customers Unable To Place Calls In The United States - 17-NA-170 Oct 6, 2023 · Service Bulletin/Repair Instructions
This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement. - 10-00-89-006J Sep 26, 2023 · Service Bulletin/Repair Instructions
This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only). - 23-NA-153 Sep 1, 2023 · Service Bulletin/Repair Instructions
The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay. - 18-NA-073 Aug 24, 2023 · Service Bulletin/Repair Instructions
This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement. - 19-NA-219 Apr 24, 2023 · Service Bulletin/Repair Instructions
This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue. - 17-NA-170 Apr 27, 2023 · Service Bulletin/Repair Instructions
This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement. - 04-00-89-015Z Apr 19, 2023 · Service Bulletin/Repair Instructions
This bulletin provides information on Warranty Administration – Required Operating Procedures - 8 Points (U.S. Only). - 19-NA-219 Mar 23, 2023 · Service Bulletin/Repair Instructions
This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue. - 22-NA-009 Mar 17, 2023 · Service Bulletin/Repair Instructions
This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters. - 17-NA-073 Feb 21, 2023 · Service Bulletin/Repair Instructions
This warranty administration bulletin provides information regarding the field action courtesy transportation policy. - 01-08-42-001O Feb 15, 2023 · Service Bulletin/Repair Instructions
This service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines. - 21-NA-124 Dec 14, 2022 · Service Bulletin/Repair Instructions
This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set. - 22-NA-074 Nov 9, 2022 · Service Bulletin/Repair Instructions
This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system. - 22-NA-205 Oct 19, 2022 · Service Bulletin/Repair Instructions
This service bulletin provides information on Module Harvesting. - 10-00-89-006I Oct 7, 2022 · Service Bulletin/Repair Instructions
This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only). - 22-NA-195 Sep 28, 2022 · Service Bulletin/Repair Instructions
This service bulletin provides information on Handling Requests for Modifications to Permanently Import/Export Vehicles Between the U.S. and Canada. - 22-NA-009 Sep 14, 2022 · Service Bulletin/Repair Instructions
This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters. - 22-NA-181 Sep 1, 2022 · Service Bulletin/Repair Instructions
This diagnostic tip advises the tech not to separate the flexplate from the torque convertor or damage my occur if the engine is started while diagnosing for noise from the engine or transmission. - 20-NA-065 Aug 15, 2022 · Service Bulletin/Repair Instructions
This bulletin provides information on tools available to find an intake vacuum leak or exhaust leak to correct a condition of MIL Illuminated with Multiple Fuel Trim and/or Oxygen Sensor Codes Set. - 22-NA-009 Jun 15, 2022 · Service Bulletin/Repair Instructions
This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters. - 22-NA-074 Mar 31, 2022 · Service Bulletin/Repair Instructions
This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system. - 22-NA-009 Mar 22, 2022 · Service Bulletin/Repair Instructions
This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters. - 15-NA-079 Dec 1, 2015 · Service Bulletin/Repair Instructions
OnStar Voice Fallback Number Update - PI0281D Jan 1, 2014 · Service Bulletin/Repair Instructions
Underbody Component Corrosion The following information may be helpful when addressing underbody component corrosion with customers. Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. … - PI0281D Jan 1, 2014 · Service Bulletin/Repair Instructions
Underbody Component Corrosion The following information may be helpful when addressing underbody component corrosion with customers. Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. … - 99-08-51-007F Feb 1, 2014 · Service Bulletin/Repair Instructions
Refinishing Aluminum Wheels This bulletin updates General Motor's position on refinishing aluminum wheels. GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, u… - 99-08-51-007F Feb 1, 2014 · Service Bulletin/Repair Instructions
Refinishing Aluminum Wheels This bulletin updates General Motor's position on refinishing aluminum wheels. GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, u… - 15-NA-079 Dec 1, 2015 · Service Bulletin/Repair Instructions
OnStar® Voice Fallback Number Update Some customers may have received a letter from OnStar® stating that "We recently tried to provide a software update to the OnStar® hardware in your vehicle. However, your system could not be updated remotely. As a res… - 16NA383 May 8, 2020 · Service Bulletin/Repair Instructions
This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to red… - 16NA383 Jan 2, 2020 · Service Bulletin/Repair Instructions
This informational bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to… - PIT5485A Apr 8, 2016 · Service Bulletin/Repair Instructions
THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN, IF UNABLE TO PLACE AN ONSTAR CALL IN THE IGNITION ON MODE AFTER THE ONSTAR CANADA UPGRADE TO CONTACT THE GM TECHNICAL ASSISTANCE CENTER ONSTAR GROUP FOR FURTHER ASSISTANCE. - PIT5485B Apr 27, 2016 · Service Bulletin/Repair Instructions
THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN IF UNABLE TO PLACE AN ONSTAR CALL IN THE IGNITION ON MODE AFTER THE ONSTAR CANADA UPGRADE, TO CONTACT THE GM TECHNICAL ASSISTANCE CENTER ONSTAR GROUP FOR FURTHER ASSISTANCE. - PIT5389A Apr 19, 2016 · Service Bulletin/Repair Instructions
THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN ON THE STEPS FOR DIAGNOSING THE CONCERN. THE VEHICLE MAY BE UNABLE TO CONNECT TO ONSTAR USING THE WHITE, BLUE OR RED ONSTAR BUTTONS. - PIC5088F Apr 21, 2016 · Service Bulletin/Repair Instructions
THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN ON THE STEPS TO DIAGNOSE AND REPAIR THE CONCERN. THE VEHICLE'S XM RADIO ONLY HAS XM PREVEIW CHANNELS. - PIC5050A Apr 19, 2016 · Service Bulletin/Repair Instructions
THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN THE STEPS ON REPAIRING THE CONCERN. A CUSTOMER MAY IDENTIFY A CONCERN OF UNABLE TO REACTIVATE A VEHICLE'S ONSTAR THAT HAS BEEN PREVIOUSLY DISABLED BY ONSTAR. DEALER IS TO CALL GENERAL MOTORS… - PIC4935E Apr 19, 2016 · Service Bulletin/Repair Instructions
THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO HELP THE DEALERSHIP TECHNICIANS PERFORM A PARASITIC DRAIN TEST FOR THE ONSTAR MODULE. WHEN PERFORMING BATTERY PARASITIC DRAIN TEST, THERE MAY BE SOME CONFUSION AS TO WHAT THE NORMAL POWER CO… - PI1394A Aug 29, 2016 · Service Bulletin/Repair Instructions
THIS INFORMATIONAL BULLETIN PROVIDES ADDITIONAL INFORMATION ON HOW TO INSTALL PISTONS AND SUGGEST WHAT TOOLS TO USE. - 000601012F Aug 2, 2016 · Service Bulletin/Repair Instructions
THIS INFORMATIONAL BULLETIN PROVIDES INFORMATION TO GM DEALERS ON THE CORRECT CLEANING METHODS WHEN CLEANING ENGINE GASKET SEALING SURFACES.
Source: NHTSA manufacturer communications files.