2022 GMC Terrain NA

28 complaints on file, page 1 of 2.

1. Filed May 15, 2024Failure May 10, 2024Hamburg, NYFuel/propulsion system

   While driving at approximately 55 mph, the vehicle suddenly stalled and would not accelerate. I was able to pull over onto the shoulder and turn the vehicle off. The engine would not turn over and the brake pedal locked into position, rendering the vehicle immobile. The check engine light also came on at this point. The vehicle was towed and ultimately repaired at the local GMC dealership, where the fuel pump was replaced. The 2022 GMC Terrain already has a recall in place due to the fuel pump module not providing sufficient fuel to the engine, resulting in an engine stall (23V013000), the effects of which sound very similar to what occurred. However, this vehicle’s VIN was not included in the recall. We are very lucky that this failure did not result in a crash, and that no further incident occurred while we were stranded on the side of the highway during the night, waiting for a tow.

   NHTSA complaint 11588865
2. Filed May 13, 2024Failure May 8, 20244,800 milesBroaddus, TXFuel system, Gasoline

   The contact owns a 2022 GMC Terrain. The contact stated while driving at approximately 60 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact was unable to restart the vehicle. The vehicle was towed to a local dealer to be diagnosed. The dealer replaced the fuel pump module. The vehicle was repaired. The contact stated that the failure reoccurred while driving on the highway, and the vehicle was towed to another dealer. The dealer diagnosed the vehicle and determined that the fuel pump module had failed and needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 4,800.

   NHTSA complaint 11588454
3. Filed Feb 8, 2024Failure Jan 31, 2024Corpus Christi, TXSteering

   2nd incident, 1st incident reported: Complaint number 11570916. Was driving the vehicle and the steering wheel locked again as I was making a right turn. The service ESC light immediately came on with the T/C light on the dashboard as well. I had roadside assistance pick up the vehicle to take it to the service department because I was afraid to drive the vehicle. According to the service invoice, they were not able to replicate the problem, but I have a photo of the error code on the dashboard. I was told that they checked the brake module and reprogrammed the computers.

   NHTSA complaint 11570922
4. Filed Feb 8, 2024Failure Jan 14, 2024Corpus Christi, TXUnknown or other

   I had an issue with the All Wheel Drive system. The message Service all wheel drive system appeared as I was driving the vehicle. They found a rear differential module software issue 2810695. They found DTC C056D stored in rear diff control module. They programmed rear diff module and retested. Claim code is 1BYN199108119. I do not have any parts but I was told that they send warranty components back to the manufacturer for inspection.

   NHTSA complaint 11570919
5. Filed Feb 8, 2024Failure Nov 6, 2023Corpus Christi, TXSteering

   I was driving the vehicle, approaching an intersection and making a right turn. As I turned the steering wheel, it locked. I kept trying to turn the steering wheel and it finally did. A Service ESC error appeared on the dashboard. The T/C light came on as well. I drove it home. The error was gone the next time I started the vehicle. The service code kept coming on intermittently. Appointment scheduled on 11/10/23. GMC service dept stated they wouldn't be checking the vehicle until next Monday, so I could take it home. I rescheduled and took it back on 11/13/23. My vehicle was there for 32 days. My safety was at risk because of the failure of the steering wheel to turn, with traffic in the lane next to me as I was turning.The service dept was able to download the error codes.Code C0800 was captured. The steering gear assembly was removed and replaced, programmed and calibrated.

   NHTSA complaint 11570916
6. Filed Jan 18, 2024Failure Sep 11, 20236,000 milesOxford, MAEngine, Steering, Cruise control

   The contact owns a 2022 GMC Terrain. The contact stated that on four occasions while driving with the Adaptive Cruise Control function engaged, the vehicle shut off unintendedly. The Adaptive Cruise Control was set to 76 MPH and the vehicle decelerated to 34 MPH in several seconds. The contact stated that the steering wheel became inoperable. After several attempts, the vehicle restarted and drove at approximately 18 MPH. The contact stated that the vehicle entered Auto-Stop Mode. There were no warning lights illuminated. The contact called the local dealer but the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 6,000.

   NHTSA complaint 11566235
7. Filed Jan 17, 2024Failure Jan 11, 2024Buffalo, MNEngine, Power train, Vehicle speed control

   While driving my 2022 1.5L Turbo GMC Terrain at 65 mph with the air temperature at -2 degrees below zero Fahrenheit the check engine light came on with the error message "Engine Power is reduced." I coasted to the side of the road and put the car into park. I was 200 miles from home and after working with my insurance roadside assistance, I wasn't able to get a tow truck after 3 hours of waiting in sub zero temperatures. I called the local GM dealership in my home town to ask if I could drive the SUV and they said I could at less than 35mph. I drove 100 miles to a town where a tow truck was available. I brought the SUV to the GM dealership and they said the issue is ice and condensation in the inner cooler CAC system. They said my SUV wasn't updated for the cold weather package. I was told my engine needed a cold weather package in order to drive it in sub zero temperatures. After reviewing this issue online, I found there was a recall for 2018-2022 1.5L Turbo GMC Terrain vehicles that experience these issues but my VIN number wasn't included in the recall. I called GMC to report the issue with my SUV and after speaking with multiple people was told that it wouldn't be covered under the recall due to the "numerous factors" that determine what VIN numbers fall into a recall. My SUV has the same engine, is the correct year, and has the same engine problem as the GMC Terrains that were included in the recall. I now have to pay out of pocket for repairs and the engine fix of installing a cold weather package that is covered under the recall. I believe the recall needs to be expanded to additional VIN numbers.

   NHTSA complaint 11566063
8. Filed Nov 27, 2023Failure Oct 4, 2023Mercer, PAFuel/propulsion system

   WE DID THE RECALL FOR THE FUEL MODULE. NOW THE FUEL GUAGE GOES TO EMPTY WHEN TANK IS FULL. TOOK IT IN FOR REPAIR THEY SAID COULDNT FIND ANYTHING WRONG. A FEW DAYS LATER IT DID READ INCORRECTLY SAID QUARTER TANK MY WIFE RAN OUT OF GAS IN A BAD AREA. CALLED PRESTON THE DEALER WE BOUGHT IT FROM THEY WANTED ME TO BRING IT IN AGAIN I TOLD THEM TO ORDER THE PART THEY REPLACED BECAUSE WE NEVER HAD AN ISSUE TILL THEY DID THE RECALL. WAS TOLD IT WOULD BE 6 TO 8 MONTHS TO GET PART. I FEEL THIS IS A BAD PROBLEM WE HAVE TO WATCH OUR MILEAGE TO MAKE SURE WE DONT RUN OUT OF GAS. BRAND NEW CAR AND THEY CANT GET PARTS THATS RIDICULOUS. AND NOW ENGINE LIGHT IS ON

   NHTSA complaint 11556912
9. Filed Oct 8, 2023Failure Sep 23, 2023Jacksonville, FLFuel/propulsion system

   The car stalled while going 45 mph due to a defective fuel sensor per dealer. It then took over a week for them to repairand we were told at least five other vehicles had similar problems

   NHTSA complaint 11548872
10. Filed Aug 3, 2023Failure Aug 3, 2023Brown Coty, MIPower train, Unknown or other

    On Aug 3rd 2023 I was driving east on a Michigan Highway when the service transmission warning came across the dash then the car shut off while driving 60mph. When trying to steer the car to the side of the road I noticed the car was in park(this car is equipped with push button shift). The car shutting off made it very hard to steer. If the traffic was heavy this could have caused an accident. I do have a video of this happening

    NHTSA complaint 11536370
11. Filed Aug 2, 2023Failure Apr 6, 2023Troy, ILUnknown or other

    April of 2022 I purchased this car brand new. January of 2023 this car started to have a musty/mold smell. I took it into the dealership in late February and inquired if this was a reported problem. I did as they dealership said and replaced the cabin filter. The cabin filter was black at 9,700 miles. It smelled horrible. On April 6, 2023, I took my car into the dealership to resolve this smell. It was discovered that the the cowl inside the firewall on the drivers side firewall had several holes and an incorrectly applied seam. It was also discovered that the drivers side sunroof drain was also disconnected. This was was full of mold. They replaced the entire interior of my car which took until June 28th. I expressed I did not want this car back for fear of mold, I had already been sick and had no idea why. Once I got into a dealer car, I quit coughing. The dealership cannot guarantee me that they got all of the mold in the car, it still has an odor in it. I have went through the claims process with GM and they have refused to buy back my car, based on my claim I am worried about my health. This car had $12,000 in repairs to it. I was promised verbally by the District Manager of After Market Sales that my car would be bought back. They backed out on the deal and told me they cannot buy it back for destruction. I have great concerns about my cars safety with the mold being so large. They cannot guarantee me the mold is completely gone as told me to by the Service Manager. Therefore, this would include the safety of others that travel in my car, to include children and older adults. This problem started in manufacturing and was acknowledged by the dealership as such. It was a defective car when it arrived on the lot.

    NHTSA complaint 11536015
12. Filed Jul 17, 2023Failure May 22, 20231,400 milesDayton, OHSeats

    The contact owns a 2022 GMC Terrain. The contact stated while adjusting the front driver's side seat, the contact became aware that the seat was not properly secured. There were no warning lights illuminated. The contact called the local dealer and was informed that the driver’s side seat was stripped. The vehicle was repaired. The manufacturer was contacted but no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 22V724000 (Seats). The failure mileage was approximately 1,400.

    NHTSA complaint 11532685
13. Filed Jun 28, 2023Failure May 27, 2023San Antonio, TXFuel/propulsion system

    My car is a 2022. It had the fuel module and fuel pump replaced prior to the recall and prior to a fix being abailable. Once a fix was availabley car was kept for about 2 weeks to remedy both recalls. Both still come up when i search by vin. And my car is still have intermittent issues with acceleration and idling.

    NHTSA complaint 11529476
14. Filed Jun 22, 2023Failure Jun 15, 2023Springer, OKFuel/propulsion system, Seat belts, Unknown or other

    Vehicle started stalling back in February 2023, service engine light started coming on and then we started getting a message that the SD memory card had been removed and this message has stayed on constantly along with the service engine light. I made an appointment to get the recalls fixed with the dealership that we purchased it from which is 50 miles away but was told the parts for the fuel pump and child restraints were not available at that time. They looked at the memory sensor card but could not find anything wrong and was told if the error message came back up to call them back, I know more got home and the message came back up so I called them back and they set me up with another appointment the following week. This time because the message only comes up randomly and it did not come up while I was there I was told nothing could be done but to call back when the message comes back and as soon as I got home it came up so I called them back, they made another appointment for the following week and this time the message came on when the tech drove it so they took out the sensor card and cleaned it and everything around it and said everything looks fine now but it still comes on, but was told due to them not having the parts for the fuel pump that we should take it to our closest dealership. On 6/15/2023 we took it to our local dealership and I was told they would need to order parts and the eta on it was 4 days out, they said they would call me when the parts came in, I waited until 6/22/23 and no one ever called me back so I called to check and the parts were still not in but would check on it and call me back, no one ever called and I still have not heard from anyone. The last time we took it up there the vehicle stalled, we almost got hit from behind and it kept dying and would barely start, it is now setting under my carport, we are afraid to drive it and I still have not heard from anyone.This all started in February 2023 and it is June now.

    NHTSA complaint 11528325
15. Filed May 12, 2023Failure May 14, 2022Bristol, PAElectrical system

    The infotainment center has a tendency to freeze upon starting the car. Subsequently, when the car is put in reverse the back up camera will remain on for several minutes after putting the car back into drive causing a distraction to the driver. The freezing of the infotainment screen will often stay frozen even after turning the car off. When the car is off and the door is closed and locked, the screen stays on and music stays blasting, unable to turn the music down or off even though the car is off and locked with no one inside. The screen has stayed on for over an hour and upon returning to the vehicle, the car took several tries to start. I can only assume that the freezing is beginning to cause the battery to drain. This is causing a safety concern as loud blaring music is distracting and the possibility of being stranded without being able to start my car is a scary thought. This problem has been occurring since I purchased the car and has not been able to be reproduced by the dealer as it only happens randomly a few times a month.

    NHTSA complaint 11521770
16. Filed May 1, 2023Failure Apr 29, 202320,000 milesGoodrich, MIWindshield wiper/washer

    The contact owns a 2022 GMC Terrain. The contact stated that while driving at 70 MPH, the windshield wipers failed to operate as needed. The contact pulled over to restart the vehicle; however, the failure persisted. The dealer was notified of the failure, and she was instructed to bring in the vehicle for an inspection. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 20,000.

    NHTSA complaint 11519772
17. Filed Apr 12, 2023Failure Feb 10, 20237,000 milesGreenville, SCFuel system, Gasoline

    The contact owns a 2022 GMC Terrain. The contact received notification of NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The contact pulled over to the side of the roadway and restarted the vehicle. The check engine warning light was illuminated. The manufacturer was made aware of the failure. The approximate failure mileage was 7,000. VIN tool confirms parts not available.

    NHTSA complaint 11516641
18. Filed Apr 4, 2023Failure Feb 1, 2023Rustburg, VAFuel system, Gasoline

    The contact owns a 2022 GMC Terrain. The contact received notification of NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

    NHTSA complaint 11515446
19. Filed Apr 3, 2023Failure Jan 1, 20233,600 milesCoraopolis, PAFuel system, Gasoline

    The contact owns a 2022 GMC Terrain. The contact stated that while driving at an undisclosed speed the vehicle decelerated to 10 MPH. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was 3,600. VIN tool confirms parts not available.

    NHTSA complaint 11515129
20. Filed Mar 21, 2023Failure Mar 21, 2023Littleton, COUnknown or other

    The dealership first told me to take it in and I did and then they told me there is nothing they can do to fix it and it’s dangerous to be having my car with the recall and they know what to.

    NHTSA complaint 11513133