Motorcycle, gasoline, built in United States. Owner complaints on file from Apr 26, 2024 to May 14, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
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The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
8 complaints on file, page 1 of 1.
From my own diagnostics, as a licensed Master Motorcycle Mechanic, in the State of [XXX] , I believe the rear cylinder cam chain guide shroud shoulder bolt backed out of the threading in the engine casing, causing the shroud to fall into the primary gears, which caused a loss of cam chain tension and the engine jumped time. This caused a loss of engine power and the motorcycle engine stalled as I was riding down the road. Luckily it was a backroad with no other vehicles traveling it at the time or else I could have been struck by another vehicle, causing serious injury to myself and other motorists, not to mention the property damages. When the incident occurred the Check Engine light came on and, upon checking the on board diagnostics display, the motorcycle displayed numerous fault codes, P001800C, P001900C, P034600C, P039100C, P110000C. The motorcycle was sent to Motown Harley for diagnostics and repairs under warranty. They diagnosed the issue as a failed rear cylinder cam chain tensioner, which allowed the engine to jump time and which caused internal damage to the pistons, valves and flywheel. The replaced the entire engine/ power plant assembly under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11737973Motorcycle died without warning and would not restart. Turned out to be a faulty Right Hand Control Module which is a known issue with the 2021-2023 model and the part has been updated to a newer part.
NHTSA complaint 11734622Fourth time this has happened to me. Driving 65 mph on interstate 4, accidentally turned off the motorcycle. Scared the piss out of me in all that traffic when bike shut off and was slowing down.
NHTSA complaint 11708949I have been operating this motorcycle for 11 months. THREE times, I have accidentally turned the engine off while in city traffic. The on/off switch has a lever which extends too close to the throttle. When wearing gloves it is way too easy to accidentally turn the motorcycle off. The engine stops instantly; tail light, brake light, and, headlight will remain on for another 5 seconds or so.
NHTSA complaint 11697947Stator cuts out intermittently causing vehicle to stall while riding. This poses a saftey rish especially while on thw interstate. This is a known issue with the Pan America models 21 through 23. They updated the stator for the 24 model on and no longer make the old style stator. A repair now costs $5000.00 if not under warranty. If you have a extended service contract through Harley they wont cover it due to being considered upgraded parts. This malfunctuon has happened to me twice and both times the dealer was unable to diagnose the issue. Harley Davidson needs to recall this part.
NHTSA complaint 11678066Fuel tank and pump were not made to be used with ethanol, which is in almost all available gas in the USA. The fuel pump and tank erode rapidly due to their material reaction to the ethanol. Fuel pump screams loudly on startup and begins to fail pulling fuel to the engine, mileage may vary. Tank corrodes on the inside which speeds up this process.
NHTSA complaint 11669092Charging system failed causing complete shutdown of motorcycle in traffic. This is a known issue of pre 2024 models as evidenced by internal harley memos.
NHTSA complaint 11659958The vehicle engine shuts down at highway speed. The dealer has made three attempts to correct this issue, but it has not been successfully corrected. While operating the vehicle, the engine simply turns off. I demanded to see the engine codes and found the motorcycle's run circuit malfunctions causing the engine to turn off. I was told by the dealer's lead mechanic at the dealer that any electrical issue with any part of the vehicle would cause the entire system to shut down. This has happened on multiple occasions very nearly leading to my death in each instance. Based on my discussions with the dealer mechanics, every vehicle of this model from this year will experience this issue as it ages endangering the life of anyone riding one of these vehicles. This issue has occurred multiple times as early as 4,300 miles withing the first 3 months of ownership and as recent as this month with 16,000 miles on the odometer. The dealer has not been able to find the exact cause and has told me that this is just how the electrical system on this vehicle works. Two dealers have falsely represented that the issue has been repaired by "patching the software" but another dealer tech informed me there is no fix, if a wire shorts out or a turn signal burns out or anything electrical happens, the entire electrical system with short out, turn off and try to restart the onboard electronics, instantly cutting off the engine. Please note that I have researched this issue and found that other manufactures either have a system of fuses or a redundant "limp mode" system to prevent life threating cascade failures. This vehicle has no such safety system. Any electrical issue results in total shutdown of all systems.
NHTSA complaint 11585431Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.